Latest / Deep Tech Germany – AI, Robotics & Frontier Innovation by Startuprad.io™ / Enterprise Scheduling Automation at Scale: Inside Timify
Transcript
- WEBVTT 00:00:00.000 --> 00:00:20.080 <v Music> 00:00:20.024 --> 00:00:23.344 <v Speaker1>Hello and welcome, everyone. This is Joe from StartupRate.io, 00:00:23.564 --> 00:00:27.364 <v Speaker1>your go-to source for all things startups, innovation and entrepreneurship. 00:00:27.864 --> 00:00:33.624 <v Speaker1>Today, we're driving into this game-changing startup that's redefining how businesses 00:00:33.624 --> 00:00:35.804 <v Speaker1>manage their time, Timify. 00:00:36.444 --> 00:00:42.204 <v Speaker1>Join us, which is Emmanuel Simon, to share the story behind the company, 00:00:42.584 --> 00:00:47.104 <v Speaker1>its vision for the future, and how it's tackling one of the biggest pain points 00:00:47.104 --> 00:00:48.944 <v Speaker1>in schedule and workforce management. 00:00:48.944 --> 00:00:54.464 <v Speaker1>So, if you've struggled with double bookings, no-shows, or inefficiencies in 00:00:54.464 --> 00:00:57.144 <v Speaker1>managing appointments, this episode is for you. 00:00:57.344 --> 00:01:00.964 <v Speaker1>Stay tuned. You don't want to miss a thing. 00:01:01.664 --> 00:01:03.644 <v Speaker1>Emmanuel, hello and welcome! 00:01:04.784 --> 00:01:06.944 <v Speaker0>Hi, Joe, and thank you for having me. 00:01:07.584 --> 00:01:12.864 <v Speaker1>Totally my pleasure. We may add up front that we worked in the past together, 00:01:13.024 --> 00:01:18.624 <v Speaker1>which is, I do believe, something like 15 years ago? must 00:01:18.624 --> 00:01:20.624 <v Speaker0>Be that long ago. 00:01:20.624 --> 00:01:26.724 <v Speaker1>Yes oh we are we are really getting old um 00:01:28.081 --> 00:01:33.141 <v Speaker1>Welcome to Startup Radio. Today, we're diving into your world of Timify. 00:01:33.561 --> 00:01:43.321 <v Speaker1>And in 60 seconds, can you give us an idea what you did before and how you got involved into Timify? 00:01:44.061 --> 00:01:47.361 <v Speaker0>Yes, for sure. Basically, I am a banking baby. 00:01:48.061 --> 00:01:53.201 <v Speaker0>I grew up my whole business life in banking, in a management consulting company, 00:01:53.201 --> 00:01:55.821 <v Speaker0>working for many banks in the IT environment. 00:01:56.081 --> 00:01:59.501 <v Speaker0>And then I joined Unicredit in various managerial roles. 00:01:59.941 --> 00:02:05.101 <v Speaker0>I was an assistant to a board member in the corporate and investment banking. 00:02:05.481 --> 00:02:08.421 <v Speaker0>And I also run a huge project in 00:02:08.421 --> 00:02:14.501 <v Speaker0>Unicredit globally to transform the bank within a 13 billion euro capital increase 00:02:14.501 --> 00:02:23.041 <v Speaker0>on the cost and the IT side before I had the pleasure to join Timeify in a position 00:02:23.041 --> 00:02:28.321 <v Speaker0>where basically Timeify was growing out of the startup into the scale-up, 00:02:28.441 --> 00:02:32.541 <v Speaker0>although I don't like the terminology scale-up a lot. 00:02:33.001 --> 00:02:38.901 <v Speaker0>For me, Timeify is like a raw but strong teenage boy, you know, 00:02:40.061 --> 00:02:46.281 <v Speaker0>became quite tall in height, big muscles, but also still a bit foolish and childish. 00:02:46.701 --> 00:02:51.041 <v Speaker0>And now my goal is to professionalize Timeify, to make it profitable, 00:02:51.281 --> 00:02:57.821 <v Speaker0>have some very clear organization and also processes, not over-engineered, not like in a bank. 00:02:58.021 --> 00:03:04.881 <v Speaker0>So we have to still be agile, fast and speedy and overall very client-driven. 00:03:05.301 --> 00:03:09.161 <v Speaker0>That is basically my goal was for the last two and a half years and will be 00:03:09.161 --> 00:03:11.601 <v Speaker0>for the next, hopefully, quite some time. 00:03:12.941 --> 00:03:18.801 <v Speaker1>Ah, Timeify. Yeah, that actually makes more sense for our audience. 00:03:19.661 --> 00:03:25.681 <v Speaker1>I would be curious, leave us a comment. what do you think is the biggest problem Timeify is solving? 00:03:26.921 --> 00:03:32.561 <v Speaker0>There are actually two. Number one, the, 00:03:33.401 --> 00:03:38.901 <v Speaker0>Enterprise and corporate companies, they like to hide behind the big castles 00:03:38.901 --> 00:03:43.421 <v Speaker0>because they're behind their nice glass walls of their offices. 00:03:43.861 --> 00:03:48.381 <v Speaker0>So the client is sometimes standing in front of that. And we are basically dismantling, 00:03:48.561 --> 00:03:54.841 <v Speaker0>destructing those walls where our clients build in relation to their customers. 00:03:55.021 --> 00:03:58.601 <v Speaker0>That's number one. We connect our clients with their customers. 00:03:58.981 --> 00:04:03.161 <v Speaker0>Number two, our clients do have scarce resources. 00:04:03.161 --> 00:04:08.481 <v Speaker0>Whatever that be, rooms, machines, human beings, salespeople, 00:04:09.081 --> 00:04:14.201 <v Speaker0>sellers in a department store, whatever the resource of our client is, 00:04:14.361 --> 00:04:22.901 <v Speaker0>we make sure and guarantee that these expensive and scarce resources like salespeople 00:04:22.901 --> 00:04:28.721 <v Speaker0>are allocated very efficient to the services our client provide. 00:04:28.721 --> 00:04:33.881 <v Speaker0>And then interact with their customers to make sure that the customers of our 00:04:33.881 --> 00:04:40.081 <v Speaker0>client do have a seamless and very straightforward customer journey to increase 00:04:40.081 --> 00:04:45.301 <v Speaker0>revenues and make sure that the customer of our client is a happy customer. 00:04:45.801 --> 00:04:51.441 <v Speaker1>You are, as always, a pretty fast guy. You've always been pretty sporty and 00:04:51.441 --> 00:04:53.421 <v Speaker1>you're way ahead of us here. 00:04:53.941 --> 00:04:58.521 <v Speaker1>Let's go a little bit back. We can already tell you're not one of the founders, 00:04:58.601 --> 00:05:01.301 <v Speaker1>but you were hired for this position. 00:05:01.701 --> 00:05:08.181 <v Speaker1>Can you take us back to the moment you said, aha, let's join this company. Let's try it out. 00:05:08.521 --> 00:05:11.421 <v Speaker1>I'm a little bit bored of consulting and banking. 00:05:12.021 --> 00:05:17.021 <v Speaker0>Yeah, that was quite interesting. Because if you would have asked me like three, 00:05:17.241 --> 00:05:24.401 <v Speaker0>four years ago, I would have never skipped my nice, well-paid and very secure job in banking. 00:05:25.661 --> 00:05:32.121 <v Speaker0>I had a very interesting environment there, a lot of sea level and senior attention, 00:05:32.621 --> 00:05:35.301 <v Speaker0>big figures, big projects. 00:05:37.299 --> 00:05:43.999 <v Speaker0>But in the end, I had the opportunity to take over Timeify. 00:05:44.319 --> 00:05:51.339 <v Speaker0>And I strongly believe and I have the deepest respect for the decision that 00:05:51.339 --> 00:05:55.999 <v Speaker0>especially founders who grew a little baby, their own baby from scratch. 00:05:56.519 --> 00:05:59.999 <v Speaker0>One employee, two employees, maybe two, three founders. And you have a couple 00:05:59.999 --> 00:06:06.459 <v Speaker0>of first clients. You have 10 colleagues working with you. But there comes a 00:06:06.459 --> 00:06:10.999 <v Speaker0>point where you need some kind of different management style, right? 00:06:11.339 --> 00:06:16.779 <v Speaker0>So people who are able to found a company from scratch might not be the right 00:06:16.779 --> 00:06:23.519 <v Speaker0>person and might not have the right skill set to grow a company from 50 up to 200 employees. 00:06:24.199 --> 00:06:30.859 <v Speaker0>On the other side, I clearly have to admit I would have not been able to found 00:06:30.859 --> 00:06:35.839 <v Speaker0>a company like Timeify or any other company that's simply not my home turf, right? 00:06:35.839 --> 00:06:41.699 <v Speaker0>But managing 50, 60, 70, 80 people, giving them a clear strategy, 00:06:42.039 --> 00:06:49.339 <v Speaker0>supporting this strategy with a clear vision and mission based on a clear foundation 00:06:49.339 --> 00:06:50.779 <v Speaker0>in terms of organization, 00:06:51.099 --> 00:06:57.599 <v Speaker0>company organization, supported once again by a healthy amount of processes. 00:06:58.459 --> 00:07:04.899 <v Speaker0>Still keeping flexibility, taking also sometimes hard decisions, right? 00:07:04.899 --> 00:07:08.719 <v Speaker0>That's what you also have to do. It's not always sunshine every day. 00:07:09.339 --> 00:07:12.579 <v Speaker0>That is a bit more my sweet spot. 00:07:12.939 --> 00:07:20.799 <v Speaker0>And if you look back at most likely many founders, sometimes you cannot play 00:07:20.799 --> 00:07:25.379 <v Speaker0>business as you want to because you need a favor left, a favor right. 00:07:25.379 --> 00:07:26.899 <v Speaker0>You're happy for the first client. 00:07:27.399 --> 00:07:34.279 <v Speaker0>You give to this client maybe more than you wanted to provide in terms of services or support. 00:07:34.899 --> 00:07:40.819 <v Speaker0>And then how do you get back from this very personal interaction and lift and 00:07:40.819 --> 00:07:46.299 <v Speaker0>come to the next professional level, which is simply a more professionalized setup? 00:07:46.919 --> 00:07:54.259 <v Speaker0>The downside is you might lose a bit of your spirit. Yes, that's right. 00:07:55.019 --> 00:08:03.539 <v Speaker0>But it's sometimes simply required. As I said, scale-up is, I think, not a right term. 00:08:03.539 --> 00:08:08.219 <v Speaker0>But if you look at companies like Tamify after a couple of years, 00:08:08.399 --> 00:08:13.159 <v Speaker0>like a teenage boy, I mean, there's a lot of potential, right? 00:08:13.259 --> 00:08:15.979 <v Speaker0>There's a lot of power. There's a lot of energy. 00:08:16.319 --> 00:08:19.399 <v Speaker0>But it has to be centralized and streamlined. 00:08:19.799 --> 00:08:23.259 <v Speaker0>And that is, as I said, pretty much my sweet spot. 00:08:23.919 --> 00:08:26.899 <v Speaker0>And so far, this is running, I would say, good. 00:08:26.899 --> 00:08:27.659 <v Speaker1>You 00:08:30.296 --> 00:08:34.676 <v Speaker1>Hmm. People can already tell you that. 00:08:35.916 --> 00:08:36.776 <v Speaker0>I am. 00:08:37.076 --> 00:08:42.056 <v Speaker1>Yes, there is a difference in skill set from founding a company to leading a growing company. 00:08:42.236 --> 00:08:48.576 <v Speaker1>And I actually realized some of the entrepreneurs, they just stagnate, 00:08:48.716 --> 00:08:50.696 <v Speaker1>but the company stagnates together with them. 00:08:50.856 --> 00:08:55.996 <v Speaker1>They stay on a certain level, maybe 50 employees, and then it doesn't grow anymore. 00:08:56.456 --> 00:09:02.576 <v Speaker0>There is a reason, right? If you look at big corporates and big enterprise companies, 00:09:02.816 --> 00:09:06.716 <v Speaker0>why managers move from different departments, 00:09:07.116 --> 00:09:11.976 <v Speaker0>different teams, different managerial roles every three to, I would say, six years. 00:09:12.676 --> 00:09:16.016 <v Speaker0>There is simply a reason. It does make sense. 00:09:16.656 --> 00:09:21.536 <v Speaker0>If you work for a long time with the same people in the same environment. 00:09:23.436 --> 00:09:30.176 <v Speaker0>You don't see new opportunities. you see old issues, right? 00:09:30.396 --> 00:09:34.336 <v Speaker0>So sometimes you just need a fresh pair of eyes, a fresh mindset. 00:09:34.356 --> 00:09:36.476 <v Speaker0>It doesn't mean that you're doing a bad job, not at all. 00:09:36.816 --> 00:09:44.656 <v Speaker0>But if you sometimes have a new input, a little job rotation, it helps, right? 00:09:44.776 --> 00:09:49.196 <v Speaker0>It simply helps to increase understanding for the other side. 00:09:49.776 --> 00:09:56.696 <v Speaker0>If I change job completely in a big enterprise company from department A to department B, You know, 00:09:56.776 --> 00:10:01.676 <v Speaker0>I take my knowledge with me and then I can try to connect and bring people together 00:10:01.676 --> 00:10:05.656 <v Speaker0>and increase understanding for both sides. 00:10:05.856 --> 00:10:09.676 <v Speaker0>It's like with traveling and understanding different cultures. 00:10:09.856 --> 00:10:14.036 <v Speaker0>That's the same model in a big enterprise. 00:10:14.756 --> 00:10:19.016 <v Speaker0>And that's also for small companies. You simply have to see, 00:10:19.176 --> 00:10:26.296 <v Speaker0>is the leadership that was able to start a company. 00:10:27.190 --> 00:10:32.190 <v Speaker0>Also able to run a company that is growing in whatever size. 00:10:32.450 --> 00:10:43.450 <v Speaker0>I have to clearly admit I have the deepest, really, respect of funding a company. 00:10:43.910 --> 00:10:50.610 <v Speaker0>I tell you honestly, I would be, I think, even too scared and I would not be in a position to do that. 00:10:51.490 --> 00:10:58.810 <v Speaker0>But then taking over from a certain point in terms of development and also growth 00:10:58.810 --> 00:11:02.590 <v Speaker0>is pretty much my sweet spot. 00:11:02.710 --> 00:11:07.610 <v Speaker0>And that's where I can really see with a corporate or enterprise know-how and 00:11:07.610 --> 00:11:14.550 <v Speaker0>experience, you can create big value add to smaller companies. Is that always the case? 00:11:14.750 --> 00:11:20.010 <v Speaker0>No. I'm pretty sure that there are many founders who can go all the way and 00:11:20.010 --> 00:11:24.290 <v Speaker0>who are also developing in that way, but not all. 00:11:24.650 --> 00:11:32.690 <v Speaker0>And hence then realizing that it might be time for a change also is something 00:11:32.690 --> 00:11:38.710 <v Speaker0>that I have to admire and clearly have to express my respect. 00:11:41.450 --> 00:11:48.270 <v Speaker1>Yes, I see. So you're in favor of moving management roles every few years. 00:11:48.270 --> 00:11:51.890 <v Speaker1>So I'll avoid asking you what you're planning to do in five years. 00:11:54.130 --> 00:11:57.990 <v Speaker0>Honestly, I do not know. Hopefully, Temify is growing very well. 00:11:58.990 --> 00:12:01.050 <v Speaker0>But five years, I don't know. 00:12:02.510 --> 00:12:10.010 <v Speaker1>What was the major challenge you faced when you joined Temify in your early days as CEO? 00:12:10.010 --> 00:12:14.490 <v Speaker0>Well, number one, as I said, is really professionalizing the whole structure, 00:12:14.650 --> 00:12:19.510 <v Speaker0>making sure everybody knows his, her role and position, how to interact. 00:12:20.030 --> 00:12:22.150 <v Speaker0>That is number one. 00:12:24.090 --> 00:12:27.730 <v Speaker0>Number two, I joined Timeify recently. 00:12:28.694 --> 00:12:33.314 <v Speaker0>At an, I would say, economically changing time, right? 00:12:33.434 --> 00:12:40.154 <v Speaker0>In the last, I would say, 10, 12 years, the macroeconomic environment was in favor of startups. 00:12:40.534 --> 00:12:45.094 <v Speaker0>I think with this zero interest policy in the last couple years, 00:12:46.234 --> 00:12:51.294 <v Speaker0>growth at all costs was simply the mantra of the market. You had to show growth. 00:12:51.894 --> 00:12:55.834 <v Speaker0>Was growth profitable was not the important question, right? 00:12:55.834 --> 00:13:01.954 <v Speaker0>When I joined Tamify, the macroeconomic situation was different. 00:13:02.714 --> 00:13:08.854 <v Speaker0>Basically, interest rates rose. Money was worth something again. 00:13:09.894 --> 00:13:14.254 <v Speaker0>So I clearly had the task to make Tamify profitable. 00:13:16.314 --> 00:13:19.734 <v Speaker0>We had to grow, but we also had to look at cost. 00:13:20.354 --> 00:13:24.394 <v Speaker0>There are two sides of a balance sheet. One is top line, but there's also a 00:13:24.394 --> 00:13:28.654 <v Speaker0>bottom line. And in between, you somehow have to manage your cost and make sure 00:13:28.654 --> 00:13:30.254 <v Speaker0>that your margin is somewhere there. 00:13:30.814 --> 00:13:35.234 <v Speaker0>So this was the second big challenge, 00:13:35.494 --> 00:13:43.934 <v Speaker0>making clear that we have to become profitable, which you can influence by top-line 00:13:43.934 --> 00:13:48.274 <v Speaker0>growth, number one, but also becoming more efficient, right? 00:13:48.274 --> 00:13:54.654 <v Speaker0>If you produce new features, but, for example, your hosting costs are outrageous 00:13:54.654 --> 00:14:01.514 <v Speaker0>and never, never will be covered by the license fees you earn from your clients, 00:14:01.974 --> 00:14:05.094 <v Speaker0>well, you have to rethink the whole thing, I would say, right? 00:14:05.094 --> 00:14:12.094 <v Speaker0>In the past, the feature was everything, make it fancy, make it shiny, as long as it's there. 00:14:12.534 --> 00:14:17.394 <v Speaker0>I think we are now with money worth, again, 00:14:17.814 --> 00:14:21.734 <v Speaker0>something, we're in a different world where you have to become profitable, 00:14:21.934 --> 00:14:27.794 <v Speaker0>you have to show a margin, you have to show a solid growth that didn't change. 00:14:27.794 --> 00:14:36.114 <v Speaker0>But I think the focus became a bit or moved a bit away from growth to the overall 00:14:36.114 --> 00:14:37.514 <v Speaker0>picture of a balance sheet. 00:14:42.214 --> 00:14:50.214 <v Speaker1>Going a little bit into the industry and market landscape, I'd like to play a little what-if game. 00:14:50.454 --> 00:14:57.294 <v Speaker1>If Temify becomes a household name, what industry shift made that possible? 00:14:58.254 --> 00:15:02.394 <v Speaker0>Well, number one, Corona was a big boost for us, I have to admit. 00:15:03.954 --> 00:15:10.094 <v Speaker0>There was the lockdown and you were able to only open your stores with click and collect. 00:15:11.134 --> 00:15:18.254 <v Speaker0>That was quite convenient. We onboarded thousands of stores over the weekend. 00:15:22.033 --> 00:15:30.433 <v Speaker0>So that was a big big booster for us um overall also i see that um economic, 00:15:31.593 --> 00:15:38.893 <v Speaker0>issues on the in the german and core european industry are pushing our business in terms of, 00:15:40.373 --> 00:15:48.153 <v Speaker0>making sure that the that the very cost uh sensitive resources like salesperson, 00:15:48.693 --> 00:15:53.733 <v Speaker0>like people who work at a department store have to be, you know, 00:15:54.493 --> 00:15:57.073 <v Speaker0>they have to keep busy, right? 00:15:57.633 --> 00:16:05.253 <v Speaker0>I mean, if you work in banking, you're obliged to have roughly four to five sales meetings per day. 00:16:06.213 --> 00:16:10.413 <v Speaker0>If you only have four versus five and do that every day, at the end of the week, 00:16:10.553 --> 00:16:14.093 <v Speaker0>you have 20% less revenues and your boss will knock on your door saying, 00:16:14.213 --> 00:16:17.753 <v Speaker0>hey, Joe, what's going on? Why did your revenues drop, right? 00:16:19.613 --> 00:16:25.773 <v Speaker0>So we are ensuring that there is a very efficient allocation of these salespeople, 00:16:25.853 --> 00:16:32.033 <v Speaker0>for example, in a bank with the customers of a bank that as soon as somebody is canceling a meeting, 00:16:32.253 --> 00:16:36.953 <v Speaker0>there are other meetings coming in or there's somebody actively contacted who 00:16:36.953 --> 00:16:40.093 <v Speaker0>has a meeting in two weeks' time. Hey, we got a slot early up front. 00:16:40.473 --> 00:16:44.993 <v Speaker0>You want to take the opportunity and we fill up the calendar. 00:16:44.993 --> 00:16:50.913 <v Speaker0>At the same time, we reduce extremely the manual effort, which is a stupid effort, 00:16:51.413 --> 00:16:53.113 <v Speaker0>of aligning meetings, right? 00:16:54.613 --> 00:16:59.333 <v Speaker0>If it's a one-on-one relationship, you and me, we agree on a meeting, that's easy, right? 00:16:59.533 --> 00:17:02.973 <v Speaker0>But just assume there are four or five participants and you're coordinating 00:17:02.973 --> 00:17:07.113 <v Speaker0>that, that's crazy, right? And we send out a booking link and you book it, that's fair. 00:17:07.113 --> 00:17:13.693 <v Speaker1>It really depends how much you know each other, what time zones you are in. 00:17:13.853 --> 00:17:19.813 <v Speaker1>Before I used such a solution, I was actually mailing back and forth five to 00:17:19.813 --> 00:17:25.593 <v Speaker1>ten times just simple emails on availability. And that's where I cut all of that. 00:17:26.453 --> 00:17:26.753 <v Speaker0>Exactly. 00:17:27.393 --> 00:17:29.573 <v Speaker1>People already notice you're a 00:17:29.573 --> 00:17:33.933 <v Speaker1>little bit bigger scheduling solutions than others they are familiar with. 00:17:34.793 --> 00:17:41.053 <v Speaker1>What do people get wrong about scheduling solutions and what are you doing differently 00:17:41.053 --> 00:17:43.493 <v Speaker1>here than many of your competitors? 00:17:44.213 --> 00:17:48.513 <v Speaker0>Well, then let me start with our competitors. 00:17:49.653 --> 00:17:54.973 <v Speaker0>So Timeify is very clear. We are the Calendly for grownups, right? 00:17:55.720 --> 00:18:00.540 <v Speaker0>If you compare us with our competitors, the big ones, Calendly, 00:18:00.700 --> 00:18:04.980 <v Speaker0>Microsoft Bookings, Google Calendar, they're all very good, right? 00:18:04.980 --> 00:18:09.140 <v Speaker0>We can do the same, but they're good in one-to-one relationships. 00:18:09.140 --> 00:18:13.960 <v Speaker0>You open your calendar, I book a meeting, I click on the link, boom, ready, right? 00:18:14.700 --> 00:18:17.100 <v Speaker0>And Tamify then basically starts 00:18:17.100 --> 00:18:22.280 <v Speaker0>where those solutions end for the sophisticated and complex use case. 00:18:22.280 --> 00:18:30.280 <v Speaker0>Or let me describe it in mathematical terms where N stands for a placeholder of a big figure. 00:18:30.800 --> 00:18:34.380 <v Speaker0>And we solve the equation N times four. 00:18:34.620 --> 00:18:37.660 <v Speaker0>N multiplied by N multiplied by N multiplied by N. 00:18:37.780 --> 00:18:42.900 <v Speaker0>First N is our clients to have many locations, stores, departments, 00:18:43.580 --> 00:18:45.060 <v Speaker0>sales hubs, whatever it is. 00:18:45.680 --> 00:18:50.840 <v Speaker0>Number two, our clients to have many, many resources. As I said, 00:18:51.040 --> 00:18:56.720 <v Speaker0>it can be a salesperson, a room, a laptop, a machine, a chair, a table. What do I know? 00:18:56.920 --> 00:18:59.780 <v Speaker1>Can it also be a technician you can send somewhere? 00:18:59.960 --> 00:19:07.200 <v Speaker0>Yeah, absolutely. Absolutely. Software, for example, right? A software version can be our resource. 00:19:07.580 --> 00:19:11.180 <v Speaker0>Then basically, you can make those resources smart, right? 00:19:11.180 --> 00:19:14.520 <v Speaker0>You can give them tags and attributes, e.g. 00:19:14.520 --> 00:19:17.440 <v Speaker0>If you work in banking and you need a special 00:19:17.440 --> 00:19:20.460 <v Speaker0>certification to sell mortgage loans 00:19:20.460 --> 00:19:23.680 <v Speaker0>maybe you need one certification mortgage loans 00:19:23.680 --> 00:19:26.640 <v Speaker0>up to one million and another certification one million 00:19:26.640 --> 00:19:30.000 <v Speaker0>at upwards right or you need another certification 00:19:30.000 --> 00:19:32.920 <v Speaker0>to sell stock options and 00:19:32.920 --> 00:19:40.540 <v Speaker0>derivatives right so we connect the resources with their skill set in any combination 00:19:40.540 --> 00:19:45.480 <v Speaker0>we can combine the resources we say well for this meeting we need resource a 00:19:45.480 --> 00:19:50.000 <v Speaker0>because he has this skill set and resource B for that skill set or you choose 00:19:50.000 --> 00:19:51.540 <v Speaker0>out of a pool of resources. 00:19:53.079 --> 00:19:58.199 <v Speaker0>Colleagues who have the same skills. That's the second N. The third N is the services. 00:19:58.439 --> 00:20:02.519 <v Speaker0>You can then connect any kind of service you want to provide with those different 00:20:02.519 --> 00:20:06.839 <v Speaker0>resources on any date or place you want. 00:20:06.999 --> 00:20:12.179 <v Speaker0>You can say in the morning, our sales guy is only available in that combination 00:20:12.179 --> 00:20:16.839 <v Speaker0>with that skill set in location A and in the afternoon only in location B. 00:20:17.039 --> 00:20:22.359 <v Speaker0>And you see if N becomes a big figure, It's quite a complex equation we solve. 00:20:22.519 --> 00:20:27.479 <v Speaker0>And the fourth N is hopefully a huge amount of customers our clients do have. 00:20:27.899 --> 00:20:32.599 <v Speaker0>And then they're basically going through a very seamless journey. 00:20:33.199 --> 00:20:38.039 <v Speaker0>And hopefully in the end, sign a contract, cut a deal, pay a product, 00:20:38.519 --> 00:20:40.319 <v Speaker0>buy a product, whatever it is, right? 00:20:40.419 --> 00:20:43.219 <v Speaker0>Our clients offer to their customers. 00:20:43.899 --> 00:20:47.619 <v Speaker0>So in a nutshell, basically, excuse me? 00:20:48.459 --> 00:20:52.519 <v Speaker0>No, in a nutshell, if you look at Microsoft, allow me the expression, 00:20:52.839 --> 00:20:57.939 <v Speaker0>Microsoft Google is pretty much the entry drug into scheduling, right? 00:20:58.899 --> 00:21:05.399 <v Speaker0>Once you're not happy anymore with Microsoft scheduling facilities, 00:21:05.679 --> 00:21:08.119 <v Speaker0>which is free of charge as soon as you have a Microsoft license, 00:21:08.419 --> 00:21:10.019 <v Speaker0>which is quite expensive, 00:21:10.839 --> 00:21:14.639 <v Speaker0>basically companies come to us because you don't write Microsoft in email saying, 00:21:14.639 --> 00:21:17.679 <v Speaker0>Hey, I have this edge case here. Can you help me out, please? 00:21:18.439 --> 00:21:24.019 <v Speaker0>You do with us. We support. We have a very clear philosophy of supporting and 00:21:24.019 --> 00:21:29.999 <v Speaker0>listening to our clients, which we do and we don't onboard them and leave them 00:21:29.999 --> 00:21:31.799 <v Speaker0>alone. We are there for our clients, actually. 00:21:32.593 --> 00:21:41.593 <v Speaker1>Mm-hmm. When you painted that mental picture, what I had in mind is that you 00:21:41.593 --> 00:21:47.233 <v Speaker1>can manage a big organization in terms of sales, in terms of customer support, 00:21:47.633 --> 00:21:53.273 <v Speaker1>in terms of technical support across different time zones. 00:21:53.893 --> 00:21:58.373 <v Speaker0>Exactly. Time zone is totally included. That's not a topic we have to deal with. 00:21:58.813 --> 00:22:07.093 <v Speaker0>Also like holidays or national holidays, sick days, a very nice feature we just released. 00:22:07.113 --> 00:22:11.633 <v Speaker0>If you have a sales team of five people, right? 00:22:12.073 --> 00:22:15.493 <v Speaker0>Sales team, they have certain skills. They have meeting slots, 00:22:15.693 --> 00:22:20.793 <v Speaker0>et cetera, pp. then with a connection to the HR tool from our client, 00:22:21.553 --> 00:22:23.853 <v Speaker0>one Zaitz guy calls in sick, right? 00:22:23.993 --> 00:22:29.873 <v Speaker0>Which usually means someone has to call the customers, cancel five appointments, 00:22:30.833 --> 00:22:33.933 <v Speaker0>reschedule for the next week, whatever it is, right? 00:22:34.353 --> 00:22:39.473 <v Speaker0>With our system, the system checks, oh, the customer needed service A. 00:22:40.333 --> 00:22:44.453 <v Speaker0>We have maybe other four resources who can provide the service. 00:22:44.453 --> 00:22:49.453 <v Speaker0>And there's one resource free at exactly that time slot and it's automatically 00:22:49.453 --> 00:22:55.233 <v Speaker0>rescheduling the meeting to avoid that the client is maybe entering a meeting 00:22:55.233 --> 00:23:01.833 <v Speaker0>without having somebody covering from the client side or the meeting has to be postponed. 00:23:01.833 --> 00:23:07.613 <v Speaker0>So we make sure that the calendars is filled up properly and our sales colleagues 00:23:07.613 --> 00:23:14.693 <v Speaker0>are kept busy and then also creating a positive impact on the revenue creation of our client. 00:23:14.693 --> 00:23:17.993 <v Speaker1>Mm-hmm so um 00:23:17.993 --> 00:23:21.673 <v Speaker1>before i get to the to the 00:23:21.673 --> 00:23:25.093 <v Speaker1>next question that i had while you were talking um and 00:23:25.093 --> 00:23:34.433 <v Speaker1>um i was wondering can you get kpis for example for marketing uh how many requests 00:23:34.433 --> 00:23:41.053 <v Speaker1>are coming in and how close you are to capacity in terms of your sales for marketing 00:23:41.053 --> 00:23:42.513 <v Speaker1>do more of this do more of that? 00:23:42.833 --> 00:23:48.553 <v Speaker0>Yeah, you have a huge statistic area where you can see how many bookings, 00:23:48.713 --> 00:23:52.893 <v Speaker0>which day, which time actually the bookings have been scheduled. 00:23:53.073 --> 00:23:57.173 <v Speaker0>So you can, if you see all your bookings have been scheduled, 00:23:57.373 --> 00:24:03.433 <v Speaker0>let's assume in the evening between 7 and 11 p.m. for the next day, okay? 00:24:03.913 --> 00:24:12.393 <v Speaker0>Then you can say, well, I want to increase my paid advertisement on Google because 00:24:12.393 --> 00:24:16.593 <v Speaker0>an hour before that, so you start at six where people start looking for that 00:24:16.593 --> 00:24:18.113 <v Speaker0>kind of service, that kind of slot, 00:24:18.313 --> 00:24:22.073 <v Speaker0>increase your capacity on there, 00:24:22.373 --> 00:24:26.813 <v Speaker0>exactly on that time slot, and then make sure your advertisement is placed at 00:24:26.813 --> 00:24:27.793 <v Speaker0>the right time, right screen. 00:24:29.919 --> 00:24:36.039 <v Speaker1>So were you talking, I also had another question, in how many languages is your solution available? 00:24:36.539 --> 00:24:41.879 <v Speaker0>Well, you have to differentiate from customer point of view. 00:24:42.039 --> 00:24:45.599 <v Speaker0>So the booker who's booking a meeting, pretty much unlimited. 00:24:45.999 --> 00:24:52.059 <v Speaker0>Our system where our client, the end user is using, I think we currently have, 00:24:52.179 --> 00:24:55.219 <v Speaker0>you know, you got me, it's almost 20 languages. 00:24:55.219 --> 00:25:02.439 <v Speaker1>Almost 20 languages, because I had a conversation with one of my consulting clients last night, 00:25:02.439 --> 00:25:10.939 <v Speaker1>and actually I was forced to explain how many upcoming holidays we do have and when they are. 00:25:11.539 --> 00:25:15.879 <v Speaker1>Just looking here at my calendar, for example, that the Friday before Easter 00:25:15.879 --> 00:25:18.339 <v Speaker1>and the Monday after Easter is a public holiday. 00:25:18.539 --> 00:25:24.079 <v Speaker1>And we do have two Thursdays coming up that are public holidays in multiple states of Germany. 00:25:24.239 --> 00:25:26.879 <v Speaker1>And we do have with Monday and so on and so forth. 00:25:27.059 --> 00:25:30.359 <v Speaker1>So there's a lot you need to explain. 00:25:30.779 --> 00:25:33.859 <v Speaker1>Do you also have a solution for that for international clients? 00:25:34.419 --> 00:25:38.159 <v Speaker0>That is the core of Tamify. You don't have to worry about that. 00:25:38.359 --> 00:25:47.239 <v Speaker0>All international holidays are covered. So, for example, if you're trying to 00:25:47.239 --> 00:25:51.759 <v Speaker0>coordinate a meeting on Friday before Easter, it's simply impossible because 00:25:51.759 --> 00:25:52.799 <v Speaker0>it's automatically blocked. 00:25:52.959 --> 00:25:56.799 <v Speaker0>Unless you unblock it manually if you want to work on Easter Friday. 00:25:58.499 --> 00:26:01.779 <v Speaker1>Depends on your relationship with their family, right? 00:26:01.979 --> 00:26:02.459 <v Speaker0>Exactly. 00:26:03.959 --> 00:26:10.319 <v Speaker1>Beyond features, what kind of experience do you want users to have when interacting with Tamify? 00:26:10.899 --> 00:26:13.579 <v Speaker1>First, like your customers and the customers of your customers, 00:26:13.879 --> 00:26:18.279 <v Speaker1>which is the thing your customers are actually buying it for. 00:26:18.739 --> 00:26:21.079 <v Speaker1>OK, and now diagram this sentence in your head. 00:26:21.079 --> 00:26:29.419 <v Speaker0>Well, with our clients, I want them to realize how powerful Timeify is and how 00:26:29.419 --> 00:26:37.139 <v Speaker0>extremely deep are the possibilities of customization, right? 00:26:37.319 --> 00:26:43.779 <v Speaker0>It really reduces the manual effort coordinating meetings for our clients. 00:26:43.779 --> 00:26:48.499 <v Speaker0>On the customer side, which we also call the booker who's booking a meeting, 00:26:49.039 --> 00:26:52.939 <v Speaker0>we can customize also this journey. 00:26:53.859 --> 00:26:59.779 <v Speaker0>Basically, we do have many clients who use us in their HR department. All righty? 00:27:00.419 --> 00:27:03.299 <v Speaker0>If you, for example, look at hiring processes. 00:27:04.327 --> 00:27:10.067 <v Speaker0>I mean, everybody who applied for a job in the last couple of years knows maybe 00:27:10.067 --> 00:27:13.747 <v Speaker0>the first interview is easy, right? But you have to coordinate the meeting. 00:27:14.027 --> 00:27:17.847 <v Speaker0>The second interview, maybe you need a team head and an HR guy. 00:27:18.027 --> 00:27:21.487 <v Speaker0>And then you're playing with meetings. You get an email, three slots. 00:27:21.767 --> 00:27:25.347 <v Speaker0>You say, yes, I want the first slot. Then you get a reply. Ah, 00:27:25.507 --> 00:27:28.227 <v Speaker0>sorry. Now the first slot is not available anymore. 00:27:28.987 --> 00:27:32.727 <v Speaker0>Now we have three different slots. Pick one. And then it goes back and forth 00:27:32.727 --> 00:27:33.747 <v Speaker0>and you have email ping pong. 00:27:33.887 --> 00:27:37.267 <v Speaker0>Terrible. right or how cool would 00:27:37.267 --> 00:27:40.527 <v Speaker0>that be if you apply for a job you simply 00:27:40.527 --> 00:27:43.347 <v Speaker0>click on the booking link you have the meeting scheduled with the 00:27:43.347 --> 00:27:49.187 <v Speaker0>two people or three people you need um after that the hr guy says hey that was 00:27:49.187 --> 00:27:53.507 <v Speaker0>a good interview we continue automatically our system sends out another email 00:27:53.507 --> 00:27:57.287 <v Speaker0>saying hey congratulations you made the next step now you're into you with the 00:27:57.287 --> 00:28:01.807 <v Speaker0>big boss another hr by a team colleague, whatever, again, click here. 00:28:02.927 --> 00:28:08.507 <v Speaker0>And a couple hours or days or an hour before the meeting, you also get a reminder 00:28:08.507 --> 00:28:12.547 <v Speaker0>or SMS to make sure that you do not miss your meeting. 00:28:12.827 --> 00:28:19.427 <v Speaker0>So in that perspective, if I look at the HR case from the applicant point of 00:28:19.427 --> 00:28:23.167 <v Speaker0>view, our clients have two scenarios, right? 00:28:23.947 --> 00:28:29.227 <v Speaker0>If you look for a DevOps developer who is highly skilled, Basically, 00:28:29.367 --> 00:28:31.567 <v Speaker0>companies are happy if those people simply... 00:28:32.054 --> 00:28:35.754 <v Speaker0>Apply right so they need name email 00:28:35.754 --> 00:28:38.654 <v Speaker0>address maybe a phone number that's simply apply right 00:28:38.654 --> 00:28:41.434 <v Speaker0>there are other jobs where you say well i want to 00:28:41.434 --> 00:28:44.494 <v Speaker0>you know make it a bit more tricky to receive 00:28:44.494 --> 00:28:47.574 <v Speaker0>applications so i want to have an upload of your cv 00:28:47.574 --> 00:28:50.274 <v Speaker0>i need a i don't 00:28:50.274 --> 00:28:55.214 <v Speaker0>know your driving license uploaded some comments a free field where you enter 00:28:55.214 --> 00:29:00.814 <v Speaker0>some text about you and i need your residence etc pp so that you avoid that 00:29:00.814 --> 00:29:08.614 <v Speaker0>everybody is applying for the job and you have some kind of criteria as why people apply, right? 00:29:08.854 --> 00:29:13.174 <v Speaker0>So in that perspective, from the booker side, I always want to make it very 00:29:13.174 --> 00:29:14.534 <v Speaker0>easy to book an appointment. 00:29:15.074 --> 00:29:20.254 <v Speaker0>What I want to say is that there are also situations where you can make it a 00:29:20.254 --> 00:29:24.114 <v Speaker0>bit more complicated so people do not book appointments, right? 00:29:25.214 --> 00:29:31.654 <v Speaker0>Nevertheless, from a customer or a booker point of view, It simply has to be 00:29:31.654 --> 00:29:34.534 <v Speaker0>seamless and very clear, right? 00:29:34.634 --> 00:29:38.034 <v Speaker0>You need a couple of clicks, and then you enter into your appointment. 00:29:38.314 --> 00:29:44.354 <v Speaker0>And, of course, we don't have to talk about reminders and synchronization to 00:29:44.354 --> 00:29:50.254 <v Speaker0>your preferred email and Outlook mailbox and calendar system. 00:29:50.254 --> 00:29:56.654 <v Speaker1>I was wondering when you talked about this scheduling with three people from HR, 00:29:56.994 --> 00:30:00.914 <v Speaker1>if somebody from the HR people calls and sick that day, basically, 00:30:01.194 --> 00:30:08.094 <v Speaker1>you two can reassign if there's an exceptional substitute, you can replace this 00:30:08.094 --> 00:30:12.914 <v Speaker1>person in the interview and you don't have to reschedule with a potential employee, right? 00:30:13.694 --> 00:30:14.674 <v Speaker0>Yeah, absolutely. Absolutely. 00:30:16.687 --> 00:30:21.387 <v Speaker1>I was wondering, how are you leveraging AI and automation in all of that? 00:30:21.727 --> 00:30:28.587 <v Speaker0>Yeah. So we do have, we released just recently our Timeify Assistant, 00:30:29.047 --> 00:30:34.287 <v Speaker0>which is an additional feature from Timeify. 00:30:34.707 --> 00:30:40.507 <v Speaker0>We can produce and very fast create skills for our client. 00:30:40.507 --> 00:30:47.507 <v Speaker0>As I said, this rescheduling assistant or early slot wait list or the next skill 00:30:47.507 --> 00:30:53.347 <v Speaker0>set will be a birthday or event promotion that you automatically remind people 00:30:53.347 --> 00:30:57.067 <v Speaker0>and send maybe voucher codes or gift cards or, 00:30:57.227 --> 00:31:00.867 <v Speaker0>hey, Joe, happy birthday. We haven't heard for a long time. 00:31:01.027 --> 00:31:05.147 <v Speaker0>Why don't you want to book a meeting with whatever your counterpart at your 00:31:05.147 --> 00:31:08.967 <v Speaker0>trusted bank you're working with or something like that? 00:31:08.967 --> 00:31:13.987 <v Speaker0>These are skill sets AI supported where we basically, 00:31:14.167 --> 00:31:18.587 <v Speaker0>with the intention to reduce once again the manual effort regarding scheduling 00:31:18.587 --> 00:31:25.227 <v Speaker0>and support our clients in optimizing their interaction with their customers. 00:31:25.787 --> 00:31:28.067 <v Speaker0>Our goal is basically quite easy. 00:31:28.827 --> 00:31:32.047 <v Speaker0>This whole back and forth email scheduling should be optimized, right? 00:31:32.287 --> 00:31:36.367 <v Speaker0>That's very easy. You should not worry about, oh, goddammit, 00:31:36.427 --> 00:31:40.067 <v Speaker0>I have to coordinate meetings for groups, for single bookings, 00:31:40.187 --> 00:31:42.347 <v Speaker0>for multiple bookings, for recurring bookings. 00:31:42.807 --> 00:31:49.947 <v Speaker0>You should not. You should press some buttons, best case in our Timeify environment, 00:31:49.947 --> 00:31:52.107 <v Speaker0>and then everything runs automatically. 00:31:52.787 --> 00:31:57.907 <v Speaker1>Plus an automated or partially automated allocation of resources. 00:31:57.907 --> 00:32:04.387 <v Speaker1>I vividly remember how difficult it was back in the days to book a meeting room for any given meeting. 00:32:06.127 --> 00:32:12.067 <v Speaker0>Yeah, that is true. That should simply not be part of our daily business day. 00:32:13.207 --> 00:32:18.247 <v Speaker1>We'll be back after a short ad break where we talk about business model and growth strategy. 00:32:23.287 --> 00:32:29.907 <v Speaker1>Hey guys, welcome back to our interview with Emanuel Simon, CEO of Tamify Next 00:32:29.907 --> 00:32:34.987 <v Speaker1>Generation Scheduling and, I would say, resource allocation tool. 00:32:35.227 --> 00:32:38.867 <v Speaker1>We are talking about your business model and growth strategy here. 00:32:39.587 --> 00:32:44.187 <v Speaker1>What's the revenue engine of Tamify? Can you break it down simply? 00:32:45.287 --> 00:32:48.727 <v Speaker0>Well in terms of verticals we 00:32:48.727 --> 00:32:52.407 <v Speaker0>are widely spread we do have benchmark clients 00:32:52.407 --> 00:32:56.647 <v Speaker0>in the banking environment insurance optician 00:32:56.647 --> 00:33:04.167 <v Speaker0>segment also hearing aid is becoming more and more actually recently bike industry 00:33:04.167 --> 00:33:14.467 <v Speaker0>electric bike industry becomes bigger bigger for us so overall one could say that wherever there is, 00:33:15.256 --> 00:33:21.356 <v Speaker0>more demand on scheduling than an easy one-to-one relationship. 00:33:21.516 --> 00:33:26.336 <v Speaker0>That's where the sweet spot of Timeify is, and that's where our growth perspective 00:33:26.336 --> 00:33:29.316 <v Speaker0>and opportunities jump in. 00:33:29.536 --> 00:33:35.136 <v Speaker0>We're not specialized on any vertical. That's the beauty of Timeify. 00:33:35.956 --> 00:33:42.976 <v Speaker0>If you tomorrow say instead of selling cars or e-bikes, I want to sell red gummy 00:33:42.976 --> 00:33:46.416 <v Speaker0>bears, you sell red gummy bears. we don't stop you to do so. 00:33:46.616 --> 00:33:51.116 <v Speaker0>And tomorrow you offer services selling red gummy bears. You can do it actually 00:33:51.116 --> 00:33:53.016 <v Speaker0>in milliseconds, right? 00:33:53.216 --> 00:33:57.196 <v Speaker0>So we don't stop our clients to grow. Actually, we want to partner up with them. 00:33:57.616 --> 00:34:02.076 <v Speaker0>We want to support them to grow. If you want to open a new store tomorrow, 00:34:02.516 --> 00:34:07.256 <v Speaker0>well, don't worry about scheduling and making it possible. We are there. 00:34:07.576 --> 00:34:12.476 <v Speaker0>In terms of product development, next to our Tamify assistant, 00:34:12.476 --> 00:34:23.036 <v Speaker0>We just released queuing will become our next big thing because queuing and scheduling is related. 00:34:23.816 --> 00:34:29.976 <v Speaker0>And my colleagues are working heavily on an extremely outstanding queuing solution 00:34:29.976 --> 00:34:34.856 <v Speaker0>that is then fully integrated into your scheduling where you can prioritize. 00:34:34.856 --> 00:34:41.276 <v Speaker0>You can define VIP clients. You can maybe prioritize even people who, 00:34:41.496 --> 00:34:45.016 <v Speaker0>I don't know, if a mother with two kids and pregnant is coming in, 00:34:45.216 --> 00:34:50.816 <v Speaker0>boom, you prioritize her and she gets the next free slot for the services you 00:34:50.816 --> 00:34:53.476 <v Speaker0>offer or whatever you fancy, 00:34:53.796 --> 00:34:57.456 <v Speaker0>including a hardware support. 00:34:57.456 --> 00:35:02.056 <v Speaker0>We don't do that by ourselves, but we have a partner who is providing a hardware 00:35:02.056 --> 00:35:07.396 <v Speaker0>support in terms of tablets and screens, et cetera, for your point of sales. 00:35:09.676 --> 00:35:15.956 <v Speaker1>I'm wondering queuing, queuing in terms of just simply email, 00:35:16.176 --> 00:35:21.176 <v Speaker1>booking links in terms of phone or even with the chatbot on the website. 00:35:21.376 --> 00:35:30.596 <v Speaker0>Yeah, that's basically everything. So just assume you have scheduling already and let's assume that, 00:35:31.370 --> 00:35:35.070 <v Speaker0>to our recent industry that it grows a lot, to the bike shop, 00:35:35.290 --> 00:35:36.610 <v Speaker0>bike store industry, right? 00:35:36.870 --> 00:35:43.350 <v Speaker0>So you schedule a meeting online for buying a new bike, right? 00:35:44.230 --> 00:35:50.610 <v Speaker0>Basically, with our tool, you can also increase the amount of meetings for high 00:35:50.610 --> 00:35:52.490 <v Speaker0>margin services you offer. 00:35:52.630 --> 00:35:58.130 <v Speaker0>If you say, well, selling a bike brings more cash to my company than having 00:35:58.130 --> 00:36:03.650 <v Speaker0>a service for a bike or just adjusting the wheel of the bike, 00:36:03.810 --> 00:36:07.450 <v Speaker0>it's just two euros, but selling a bike brings you 10,000 euros. 00:36:08.350 --> 00:36:12.650 <v Speaker0>You prioritize and you offer more meetings to sell bikes. 00:36:13.030 --> 00:36:19.330 <v Speaker0>But then a day before the day comes, you say, well, if I don't have enough meetings 00:36:19.330 --> 00:36:25.130 <v Speaker0>for selling bikes, I open the calendar for those service meetings to make sure 00:36:25.130 --> 00:36:27.090 <v Speaker0>that my people are still busy. 00:36:27.090 --> 00:36:30.210 <v Speaker0>And then basically you have people who don't book a meeting, 00:36:30.210 --> 00:36:35.570 <v Speaker0>but they come in your store and say, hey, I want to buy a bike, right? 00:36:36.030 --> 00:36:39.610 <v Speaker0>So either way, you have a big screen in your entrance and they type in their 00:36:39.610 --> 00:36:44.150 <v Speaker0>credentials and you have someone in your store checking who it is. 00:36:44.250 --> 00:36:47.390 <v Speaker0>Or you have somebody with a tablet in your hand typing in the credentials. 00:36:47.570 --> 00:36:50.830 <v Speaker0>And this client says, oh, I want to buy a bike. 00:36:51.050 --> 00:36:54.570 <v Speaker0>You prioritize him. And the next available slot, boom, he gets. 00:36:54.670 --> 00:36:57.430 <v Speaker0>Waiting time, two minutes. Or he says, well, here's my old bike. 00:36:57.950 --> 00:37:01.570 <v Speaker0>Please, can you check if my wheel and my brakes are properly working? 00:37:01.790 --> 00:37:05.310 <v Speaker0>They say, well, that's like a 10-euro job. 00:37:05.530 --> 00:37:11.210 <v Speaker0>This guy has to wait an hour maybe because prioritized is the meeting to sell 00:37:11.210 --> 00:37:16.110 <v Speaker0>a bike, which is from a margin point of view much more attractive than simply 00:37:16.110 --> 00:37:17.790 <v Speaker0>checking the brakes of a bike. 00:37:17.950 --> 00:37:21.970 <v Speaker0>I hope this example was understandable somehow. Yeah. 00:37:22.503 --> 00:37:25.063 <v Speaker0>And you can do that in every industry. 00:37:25.083 --> 00:37:29.503 <v Speaker0>If you look at the high-end retail industry, we're based in Munich. 00:37:29.743 --> 00:37:35.143 <v Speaker0>If you go here, downtown Munich, there are sometimes queues in front of the 00:37:35.143 --> 00:37:40.243 <v Speaker0>high-end companies, the big brands. 00:37:40.383 --> 00:37:46.423 <v Speaker0>So how cool would it be if one of your VIP clients is checking in and you realize, 00:37:46.763 --> 00:37:50.643 <v Speaker0>oh, this guy just checked in, so I prioritize him. 00:37:50.643 --> 00:37:56.703 <v Speaker0>Although there's a big queue outside, this guy shows up and you sent him a QR code. 00:37:57.003 --> 00:38:04.703 <v Speaker0>The guy at the door is scanning it and you prioritized him. And this guy is surpassing the queue. 00:38:05.603 --> 00:38:09.203 <v Speaker0>And just imagine what reaction that is. Everybody in the queue says, 00:38:09.323 --> 00:38:10.583 <v Speaker0>what the hell? Who is that? 00:38:10.743 --> 00:38:14.483 <v Speaker0>How can I become as important as this guy? 00:38:14.603 --> 00:38:19.383 <v Speaker0>How much do I have to buy to skip the queue, right? To skip the line. 00:38:20.643 --> 00:38:26.943 <v Speaker0>So these are the funny things you can do with queuing in connection with scheduling. 00:38:27.183 --> 00:38:32.823 <v Speaker0>And then whether it be for bikes or big fashion brands or for government, 00:38:32.823 --> 00:38:40.243 <v Speaker0>if you go to one of our Kreisverwaltungsreferate or official… Which. 00:38:40.243 --> 00:38:42.603 <v Speaker1>Is the county administration offices, yes. 00:38:42.943 --> 00:38:45.883 <v Speaker0>Thank you. Like that, it doesn't matter. 00:38:46.003 --> 00:38:49.763 <v Speaker0>We don't care what the service is or what the place. you can you can basically 00:38:49.763 --> 00:38:51.543 <v Speaker0>treat that all pretty much the same right. 00:38:51.543 --> 00:38:54.923 <v Speaker1>To our audience i 00:38:54.923 --> 00:39:01.223 <v Speaker1>was wondering how do you guys think timeify can expand its reach um emmanuel 00:39:01.223 --> 00:39:07.503 <v Speaker1>another question because we now realize you have small smes and really big enterprise 00:39:07.503 --> 00:39:12.883 <v Speaker1>customers how do you approach them differently what's your different go-to-market strategy there 00:39:13.898 --> 00:39:20.378 <v Speaker0>Well, the SMB clients, we highly appreciate them, but basically they register 00:39:20.378 --> 00:39:25.298 <v Speaker0>via our homepage, and basically that's a self-registration process. 00:39:26.318 --> 00:39:30.578 <v Speaker0>Corporate enterprise company, we have active outreach. 00:39:30.978 --> 00:39:35.578 <v Speaker0>We spend really human resources on talking to them, interacting with them, 00:39:35.718 --> 00:39:38.358 <v Speaker0>having meetings, providing them proper onboarding. 00:39:38.558 --> 00:39:42.338 <v Speaker0>Sometimes, and I totally understand that, 00:39:42.818 --> 00:39:46.078 <v Speaker0>companies don't even want Tomify to appear, 00:39:46.118 --> 00:39:51.418 <v Speaker0>so they connect us via our very well-defined and structured API, 00:39:51.418 --> 00:39:57.758 <v Speaker0>and we are a white-label solution totally embedded into the IT architecture 00:39:57.758 --> 00:39:59.138 <v Speaker0>and landscape of our clients. 00:39:59.138 --> 00:40:05.518 <v Speaker0>So you don't even realize that you book a meeting, except you read the data 00:40:05.518 --> 00:40:08.118 <v Speaker0>privacy policy. That's where we mentioned. 00:40:08.878 --> 00:40:12.358 <v Speaker0>But operational, you don't realize that it's time to find. And we do not have 00:40:12.358 --> 00:40:15.738 <v Speaker0>an ego saying, well, but we need our logo on your landing page. 00:40:16.478 --> 00:40:21.878 <v Speaker0>As long as it works for you, I am a happy service provider, right? 00:40:21.878 --> 00:40:32.638 <v Speaker0>In the enterprise segment, I clearly have to say the coverage of clients is important, right? 00:40:32.818 --> 00:40:35.438 <v Speaker0>It is very, very important. I think... 00:40:36.952 --> 00:40:40.672 <v Speaker0>Not being for ages now part of the SaaS industry, 00:40:40.992 --> 00:40:49.952 <v Speaker0>I think many companies underestimated the effort and the requirements needed to keep clients, 00:40:50.212 --> 00:40:58.232 <v Speaker0>to basically not only sign a client, but also keep clients as happy clients for quite a long term. 00:40:58.952 --> 00:41:04.232 <v Speaker0>Because you need to interact, you have to schedule your fixes weekly, 00:41:04.372 --> 00:41:06.752 <v Speaker0>monthly, by yearly, whatever it is, right? 00:41:06.952 --> 00:41:11.992 <v Speaker0>But you need a counterpart. You need somebody you can play with on the other 00:41:11.992 --> 00:41:14.112 <v Speaker0>side in a big corporation. Those people change. 00:41:14.252 --> 00:41:17.272 <v Speaker0>They move on to new jobs, et cetera, pp. 00:41:17.412 --> 00:41:20.992 <v Speaker0>So you need a good coverage not only before you sign a contract, 00:41:21.012 --> 00:41:22.532 <v Speaker0>but also after you sign a contract. 00:41:22.712 --> 00:41:30.452 <v Speaker0>And then it always sounds easy to connect and implement new IT. 00:41:31.092 --> 00:41:36.612 <v Speaker0>But in the end, that is many, many times still people business to make sure 00:41:36.612 --> 00:41:41.792 <v Speaker0>that everything runs smoothly and your software is properly used on the client side. 00:41:42.232 --> 00:41:49.452 <v Speaker1>I was thinking about a question. I should write them down and pay not so much 00:41:49.452 --> 00:41:52.392 <v Speaker1>attention to what you're saying because I completely forgot. 00:41:53.492 --> 00:42:00.292 <v Speaker1>Let us go a little bit into the finances just a tiny bit. 00:42:00.452 --> 00:42:04.792 <v Speaker1>Last time you raced, according to Crunchbase, funding was in 2020. 00:42:04.792 --> 00:42:11.192 <v Speaker1>And so far, you've raced, according to them, 11.5 million euros. 00:42:11.752 --> 00:42:18.252 <v Speaker1>I was wondering, how do you balance rapid growth with financial sustainability, 00:42:18.252 --> 00:42:22.272 <v Speaker1>given the current environment of higher interest rate? 00:42:22.272 --> 00:42:28.132 <v Speaker1>Plus, just recently, much more insecure world with the Trump tariff introduction 00:42:28.132 --> 00:42:33.392 <v Speaker1>here, which may or may not wreak havoc on the global economy. 00:42:36.452 --> 00:42:41.832 <v Speaker0>Well, I think I have a big advantage coming out of the banking industry, 00:42:42.092 --> 00:42:44.112 <v Speaker0>being a bit more old school. 00:42:46.432 --> 00:42:52.352 <v Speaker0>I learned the hard way that you should earn first money before you spend it, right? 00:42:53.672 --> 00:43:00.672 <v Speaker0>So that's pretty much my own personal DNA, first earning the money. 00:43:02.195 --> 00:43:04.955 <v Speaker0>And then defining how to spend it. 00:43:05.495 --> 00:43:13.495 <v Speaker0>Nevertheless, growth, it's still a growth game, right? So you have to always be on the edge. 00:43:13.815 --> 00:43:19.655 <v Speaker0>So cash on the bank account is nice for all CEOs, let you sleep well, 00:43:20.195 --> 00:43:23.215 <v Speaker0>but it's unproductive liquidity, right? 00:43:23.255 --> 00:43:26.815 <v Speaker0>So you have to invest it in terms of more sales, more product, 00:43:26.955 --> 00:43:28.495 <v Speaker0>whatever you currently need. 00:43:29.195 --> 00:43:35.715 <v Speaker0>So honestly, I can't give you an all-answering and all-solving answer. 00:43:36.155 --> 00:43:40.395 <v Speaker0>It's simply a trade-off, right? Sometimes you have to be a bit more on the risky 00:43:40.395 --> 00:43:42.955 <v Speaker0>side. Sometimes you have to be a bit more on the safe side. 00:43:44.495 --> 00:43:50.535 <v Speaker0>Nevertheless, as we touched it before, profitability is key these days, 00:43:50.535 --> 00:43:53.895 <v Speaker0>and at the same time, you have to grow. So you have to find a proper balance 00:43:53.895 --> 00:43:58.595 <v Speaker0>that I think depends on your shareholder structure. 00:43:58.815 --> 00:44:02.135 <v Speaker0>Are they willing to provide more cash? Then you can be more aggressive. 00:44:02.995 --> 00:44:07.675 <v Speaker0>Are they not? Then you should be more restrictive. So there is no right or wrong. 00:44:07.815 --> 00:44:14.075 <v Speaker0>I think every company has to find its own way based on the very clear requirements. 00:44:14.275 --> 00:44:16.795 <v Speaker0>Become profitable. Become self-sustaining. 00:44:17.295 --> 00:44:18.555 <v Speaker0>But you also have to grow. 00:44:19.255 --> 00:44:22.055 <v Speaker0>And somewhere in between there, you have to find your own way. 00:44:22.975 --> 00:44:28.955 <v Speaker1>That's right. And I remember what I was wanting to ask you before that question 00:44:28.955 --> 00:44:33.075 <v Speaker1>because the simple per return principle, 80-20, 00:44:33.295 --> 00:44:40.675 <v Speaker1>I've realized a lot of companies make 80% of the revenue and they're for profit with 20% of the clients. 00:44:40.835 --> 00:44:45.475 <v Speaker1>That goes into what you've been telling about, keeping your most important clients happy. 00:44:46.215 --> 00:44:51.555 <v Speaker0>Yeah, true. But at the same time, it's easier to say than than really to do. 00:44:51.695 --> 00:44:55.555 <v Speaker0>You should not be dependent on a couple of big clients, right? 00:44:55.775 --> 00:45:03.355 <v Speaker0>Even from investor point of view, they don't like to see the bulk risk in your top line. 00:45:04.995 --> 00:45:10.515 <v Speaker1>Going a little bit into team and leadership values, what are the core values 00:45:10.515 --> 00:45:12.715 <v Speaker1>that define the Tamify culture? 00:45:14.895 --> 00:45:19.255 <v Speaker0>Well, I do have a big history in sports. 00:45:19.835 --> 00:45:23.775 <v Speaker0>Besides working and playing and spending time with my family, 00:45:23.775 --> 00:45:26.095 <v Speaker0>I'm totally into sports. 00:45:26.455 --> 00:45:31.295 <v Speaker0>I played semi-professional baseball in Germany, which is not common at all. 00:45:33.175 --> 00:45:39.715 <v Speaker0>But it was fun back in the days so I do know what teamwork is all about, 00:45:40.415 --> 00:45:46.695 <v Speaker0>so the core principles basically for me is number one speak up culture I need 00:45:46.695 --> 00:45:51.515 <v Speaker0>people independent from their role and responsibility to speak up I need to 00:45:51.515 --> 00:45:54.295 <v Speaker0>know what's good what's bad, what they like, what they don't like. 00:45:55.815 --> 00:46:01.115 <v Speaker0>In the end we find agreement we find a compromise And then I don't care what 00:46:01.115 --> 00:46:03.715 <v Speaker0>happened before or who was on the other side of the discussion. 00:46:04.155 --> 00:46:10.635 <v Speaker0>After we exchanged all critical points, after everybody raised his position 00:46:10.635 --> 00:46:16.195 <v Speaker0>and clearly showed speak up culture, we go in the same direction. That's number one. 00:46:16.695 --> 00:46:21.775 <v Speaker0>Number two is clearly teamwork. And the funny thing is people always ask me, 00:46:21.815 --> 00:46:22.895 <v Speaker0>what do you understand by teamwork? 00:46:23.675 --> 00:46:27.955 <v Speaker0>And the reality is on a daily basis, it's different. On a daily base, 00:46:28.155 --> 00:46:30.755 <v Speaker0>you work in different teams, different groups, different colleagues. 00:46:30.955 --> 00:46:37.055 <v Speaker0>So your position, your role, and what is required to make this team a well-performing 00:46:37.055 --> 00:46:38.395 <v Speaker0>team is different, right? 00:46:38.595 --> 00:46:45.735 <v Speaker0>So just ask yourself, what can I do to make this project, this sprint, this team a good one? 00:46:45.755 --> 00:46:51.075 <v Speaker0>If it means that nobody's taking notes and I, as the CEO, should do that, well, hell, I do. 00:46:51.235 --> 00:46:56.375 <v Speaker0>If it helps, I do, no matter what, right? I can ask somebody or I make sure 00:46:56.375 --> 00:46:59.095 <v Speaker0>that somebody's taking notes just as a stupid example. 00:46:59.855 --> 00:47:06.255 <v Speaker0>But every team has to make sure that it's professional, it's working and to 00:47:06.255 --> 00:47:09.235 <v Speaker0>simply enter into a different role. 00:47:09.415 --> 00:47:16.095 <v Speaker0>So teamwork for me is super important. I don't like finger pointing culture. I hate that. Okay. 00:47:17.049 --> 00:47:20.569 <v Speaker0>And number three is clearly ownership and responsibility. 00:47:21.069 --> 00:47:27.629 <v Speaker0>I worked long enough in big corporates and I'm always exploding if I hear the 00:47:27.629 --> 00:47:31.149 <v Speaker0>sentence, somebody should do something. 00:47:31.709 --> 00:47:37.109 <v Speaker0>Well, I worked in companies with over 100,000 employees and I never had a colleague 00:47:37.109 --> 00:47:42.889 <v Speaker0>whose name was somebody and I never saw the somebody doing something, right? 00:47:43.569 --> 00:47:48.669 <v Speaker0>So take ownership and responsibility. If you want something to be done, 00:47:49.029 --> 00:47:51.549 <v Speaker0>ask this person, ask this team very clearly. 00:47:52.009 --> 00:47:56.509 <v Speaker0>And if you realize a spot, I could hire 100 more people in Tamifar, right? 00:47:56.989 --> 00:48:00.429 <v Speaker0>But currently, that's not the time to do so. 00:48:00.549 --> 00:48:06.029 <v Speaker0>So I have more jobs to allocate than people I can ask for, right? 00:48:06.569 --> 00:48:11.749 <v Speaker0>And that means just take ownership and responsibility. Do things. 00:48:11.749 --> 00:48:17.209 <v Speaker0>I'd rather have people do 1,000 things and do 100 errors rather than doing 10 00:48:17.209 --> 00:48:20.949 <v Speaker0>things and one error, right? I don't care about errors, do errors. 00:48:21.129 --> 00:48:26.469 <v Speaker0>If you do things, even if it's in relation to clients, we can talk about that. 00:48:26.609 --> 00:48:30.569 <v Speaker0>But not doing things, not answering to clients, not picking up a ball, 00:48:30.709 --> 00:48:32.249 <v Speaker0>not picking up a loose end. 00:48:33.129 --> 00:48:37.889 <v Speaker0>Sometimes we simply have to accept, okay, after we talked about it, nobody's taking care. 00:48:38.049 --> 00:48:41.429 <v Speaker0>Let's leave it there until we hire somebody who is taking care. 00:48:41.749 --> 00:48:44.989 <v Speaker0>But at least we should tackle that topic. We should pick it up. 00:48:45.049 --> 00:48:49.049 <v Speaker0>We should not be afraid of picking up things. We might not be an expert. 00:48:49.209 --> 00:48:52.289 <v Speaker0>That happens, then we look at it. 00:48:52.489 --> 00:48:56.249 <v Speaker0>We push it as far as we can. If we make an error, we learn. 00:48:57.509 --> 00:49:01.829 <v Speaker0>But we get up the next day. So take ownership and responsibility is the third. 00:49:03.029 --> 00:49:07.869 <v Speaker0>Speak up culture, teamwork, ownership, and responsibility. That are my three core values. 00:49:08.429 --> 00:49:08.909 <v Speaker1>Mm-hmm. 00:49:09.991 --> 00:49:15.611 <v Speaker1>Lessons for future entrepreneurs, maybe even actionable. 00:49:16.371 --> 00:49:22.771 <v Speaker1>What's the one piece of advice you wish you had received before starting at Temify? 00:49:23.191 --> 00:49:29.531 <v Speaker0>There's one thing I underestimated, I have to admit, that although we are progressing 00:49:29.531 --> 00:49:33.331 <v Speaker0>on a daily basis and our development is really going upwards, 00:49:34.431 --> 00:49:38.651 <v Speaker0>I underestimated that it's going upwards, but in high waves, 00:49:38.891 --> 00:49:40.651 <v Speaker0>right? It's going up and down. 00:49:40.691 --> 00:49:43.251 <v Speaker0>The trend is going in the right direction. 00:49:43.991 --> 00:49:47.991 <v Speaker0>But I underestimated that it's really going in ways. 00:49:48.571 --> 00:49:55.491 <v Speaker0>One week, you overachieve all your goals, everything runs smooth, and you're super happy. 00:49:56.171 --> 00:49:59.791 <v Speaker0>And the next week, everything turns around totally the opposite, 00:49:59.911 --> 00:50:09.131 <v Speaker0>right? So honestly, I underestimated how wavy the journey is to grow. 00:50:09.551 --> 00:50:13.251 <v Speaker0>It's not, you know, every day a little step. 00:50:14.211 --> 00:50:21.131 <v Speaker0>It's sometimes a big step forward and then also a big step in the negative way. 00:50:21.291 --> 00:50:26.051 <v Speaker0>And I think as long as the trend is in the right direction and this wave is 00:50:26.051 --> 00:50:31.991 <v Speaker0>going upwards, you're on a good track. but simply accept that there are also 00:50:31.991 --> 00:50:35.571 <v Speaker0>times and challenges that hit you hard, right? 00:50:36.773 --> 00:50:43.893 <v Speaker1>You're totally right. I'd like to go a little bit with the last few questions, 00:50:43.893 --> 00:50:47.213 <v Speaker1>looking ahead for Timeify. 00:50:47.973 --> 00:50:52.273 <v Speaker1>Two questions are now coming, typical standards, and I assume you have to say 00:50:52.273 --> 00:50:54.913 <v Speaker1>twice, yes. Are you open to talk to new investors? 00:50:55.593 --> 00:50:56.033 <v Speaker0>Always. 00:50:57.093 --> 00:50:59.713 <v Speaker1>Are you looking for talented people to join your team? 00:51:00.233 --> 00:51:02.073 <v Speaker0>As well. See? 00:51:02.073 --> 00:51:08.573 <v Speaker1>Yves, what's your long-term vision for Timeify and what's next? 00:51:09.033 --> 00:51:14.073 <v Speaker0>Well, basically, our strategy is to really become the global leader in sophisticated 00:51:14.073 --> 00:51:17.873 <v Speaker0>enterprise scheduling solutions. 00:51:20.893 --> 00:51:26.913 <v Speaker0>We reached EBITDA break-even last year, November, December. 00:51:27.933 --> 00:51:32.233 <v Speaker0>It's a little more to be cash flow positive. And then basically, 00:51:32.533 --> 00:51:34.613 <v Speaker0>I want to grow, grow, grow. 00:51:37.273 --> 00:51:44.373 <v Speaker0>Product-wise, I already said, next to new skills in our AI-based Tamify assistant, 00:51:45.573 --> 00:51:51.473 <v Speaker0>queuing or line management becomes our next topic we want to deploy this year. 00:51:52.013 --> 00:51:56.913 <v Speaker0>Many clients from us already asked. It creates a lot of traffic and tension 00:51:56.913 --> 00:52:00.873 <v Speaker0>and basically having a great and powerful scheduling tool. 00:52:01.233 --> 00:52:05.413 <v Speaker0>It's just, you know, we don't start from scratch for queuing. 00:52:05.553 --> 00:52:08.873 <v Speaker0>It's just a little add-on we produce. 00:52:11.493 --> 00:52:16.613 <v Speaker0>Honestly, I want to see many happy clients using Timeify and people using online 00:52:16.613 --> 00:52:19.093 <v Speaker0>appointments. That would be my dream. 00:52:21.013 --> 00:52:28.573 <v Speaker1>That is pretty great. Emmanuel, it was such a pleasure talking to you. 00:52:28.793 --> 00:52:32.033 <v Speaker1>Thank you very much. Only one question left. 00:52:32.333 --> 00:52:36.773 <v Speaker1>Where can people connect to you and learn about Tamify? We'll, 00:52:37.033 --> 00:52:39.373 <v Speaker1>as always, link down your LinkedIn profile here. 00:52:39.533 --> 00:52:42.353 <v Speaker1>I assume everybody who's interested in investing in the company, 00:52:42.533 --> 00:52:44.113 <v Speaker1>they can reach out straight there. 00:52:44.253 --> 00:52:50.893 <v Speaker1>And there would be an HR link for Tamify where people can apply. 00:52:51.613 --> 00:52:57.333 <v Speaker0>So people can directly apply on our homepage. You can directly reach me over 00:52:57.333 --> 00:53:00.733 <v Speaker0>LinkedIn and I send you a booking link, of course, so you can directly book 00:53:00.733 --> 00:53:04.153 <v Speaker0>your slot with me, my calendar. 00:53:04.913 --> 00:53:05.653 <v Speaker1>Via Timeify. 00:53:06.593 --> 00:53:07.693 <v Speaker0>Via Timeify, of course. 00:53:08.173 --> 00:53:13.693 <v Speaker1>Yes. To our audience, the closing question. What's the one question you would ask Emmanuel? 00:53:13.893 --> 00:53:16.953 <v Speaker1>Drop it in the comments below. Emmanuel, thank you very much. 00:53:17.553 --> 00:53:19.993 <v Speaker0>Thank you very much for having me. Have a great day. 00:53:20.713 --> 00:53:21.533 <v Speaker1>YouTube, bye-bye 00:53:22.160 --> 00:53:52.000 <v Music>