Latest / Dealer Talk With Jen Suzuki
Ep 4 Why Unclear Expectations Kill CSI (and How to Fix It)
You can be the friendliest advisor in the world, but if a customer thinks their car will be ready in two hours and it takes six… you're the bad guy.
In this episode of Dealer Talk with Jen Suzuki, we're diving into one of the biggest customer killers in the service lane: unclear expectations. With most dealerships using XTime, it's time to master the features that turn it from a "fancy calendar" into a credibility booster.
You'll learn how to:
Use XTime to set timelines, pickup windows, and updates that customers trust
Eliminate surprises (because surprises in service = stress)
Leverage…
The skinny
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