Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Imagine having to type a ticket using a gaming console - Interview with Tony Adams of Supercell
Today’s interview is with Tony Adams, Product Manager at Supercell, the global gaming company based in Helsinki, Finland. Tony joins me today to talk about Player Experience (PX), the specific challenges that entails, the GiG metric, the horrific thought of having to type a ticket using a gaming console, the commoditisation/dehumanisation of the agent and why we should organize around a skill-based model .......amongst other things.
This interview follows on from my recent interview – What the heck is Relative Attractiveness and why it matters? – Interview with Richard Hammond of Uncrowd –…
The skinny
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