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How a Bank Rebuilt Trust After a Data Disaster
In this episode of The Pivot Podcast, Lucas and Luna examine how a regional bank in the Midwest rebuilt customer trust after a catastrophic data breach in 2023. They discuss the bank's decision to go fully transparent with affected customers, offer free credit monitoring for life, and overhaul its entire IT security culture. Lucas breaks down the specific costs—$47 million in remediation and a 22% drop in deposits—and how the bank regained confidence within 18 months. The hosts also touch on broader lessons about the price of trust in the digital age and why transparency, even when…
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