Latest / The DEX Show: A Show for IT Change Makers
Data killed the IT repair shop w/ Matt Roberts (Dell)
The role of IT in businesses is changing; it can no longer be viewed as just a repair shop. Using a combination of more data and integrating new data-driven roles, IT is becoming more proactive with their customers—solving problems before they have a chance to disrupt business.
Matt Roberts, Global Consulting Lead, Workforce Transformation at Dell Technologies, joins the podcast to discuss the evolution of IT.
What we talked about:
How Customers are Changing the Role of IT in the Business
Expanding the Level of Data to Improve IT
Aligning the Hardware and Business Persona
Preemptively…
The skinny
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