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The Language of Human Connection: Communication Strategies that Transform Coaching and Leadership with Dr. Haesun Moon
What if the way we talk to people is the thing that most shapes whether they feel heard, valued, and understood?
In this episode of What’s Possible, Ilene Schaffer sits down with communication scientist and author Dr. Haesun Moon to explore the extraordinary power of ordinary words, and how small shifts in language can transform coaching, leadership, and everyday human connection.
Dr. Moon shares insights from her groundbreaking research, including:
Why rapport isn’t something you build, it’s something you preserve
How complaining reveals what people value and want to protect
The difference…
The skinny
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