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HubSpot Knowledge Base Agent: your tickets write the docs | Shipped Apr 2026
HubSpot's knowledge base agent reads your closed support tickets, finds questions your help articles don't answer, drafts new articles, and suggests edits to the ones you already have. Here's what it reads, how to set it up, what new drafts cost in HubSpot Credits, and how to steer it away from topics you never want drafted.
Who it's for: support leads, service managers, and admins on Service Hub Professional or Enterprise who own a knowledge base and want ticket data to keep it current.
HubSpot shipped the knowledge base agent in Apr 2026. Here's where it stands as of our Oct 29, 2026 check…
The skinny
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