Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Customer service in the future will be a company wide mentality and not a department - Interview with Dave Carroll of United Breaks Guitars
Following on from my recent interview, True customer engagement is not based on click throughs or contests – Interview with Wendy Lea, CEO of Get Satisfaction, today I am pleased to present to you an interview I recently did with Dave Carroll, a singer songwriter and the maker of the famous United Breaks Guitars video on Youtube. Whilst still a singer songwriter, he is now also an entrepreneur, speaker and an author of a new book: United Breaks Guitars - The Power of One Voice in the Age of Social Media.
Note: Hat tip to Guy Stephens (@guy1067) for the interview suggestion and for introducing…
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