Introducing Punk XL - Interview with Serena, Lara, Amy, Joyce, Oisin and Tom

Punk CX: Customer Experience Insights with Adrian Swinscoe · Dec 6, 2021 · 39m

Today’s podcast interview is different.

Here's how it is different:

It’s Part 1 of a two-part conversation about a new project. Part 2 will be released next week.

It's available as a podcast and also as a video [follow this link].

But, most excitingly, it's about Punk XL, a follow up book to Punk CX, which I am delighted to say is officially released today around the world!

Now, Punk CX was published in 2019 and explored what a punk rock version of customer experience (CX) could look and feel like.

However, a lot has happened since then.

It's no longer sufficient to talk about customer…