Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
The pragmatic approach to transforming customer service - Interview with Mike Upton of First Tech Credit Union
Today’s interview is with Michael Upton, Chief Digital & Technology Officer at First Tech Credit Union (or First Tech), which is the US’s premier credit union serving the world’s leading technology-oriented companies and their employees.
I met Mike as part of a recent trip to Pegaworld iNspire held in Las Vegas. Mike was talking at one of the break-out sessions, and his topic was The Pragmatic Approach to Transforming Customer Service.
I couldn’t resist that title and thought Mike’s insights would appeal to you too so I nabbed Mike for a quick chat for the podcast.
By the way, you can view…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.