Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Delivering Effective Social Customer Service - Interview with Carolyn Blunt and Martin Hill-Wilson
Today’s interview is with Carolyn Blunt and Martin Hill-Wilson, authors and leading experts in the field of customer service and social customer service. They agreed to join me to talk about their new book: Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation.
This interview follows on from my recent interview: Marketing Requires Not Just New Tools and Skills But New Attitudes – Interview with Dee Blick – and is number seventy five in the series of interviews with authors and business leaders that are doing great…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.