Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Customer experience is becoming autonomous - Interview with Andrew Bialecki of Klaviyo
Today’s episode of the Punk CX podcast features a chat I had with Andrew Bialecki, the co-founder and co-CEO of Klaviyo, the autonomous B2C CRM that helps brands understand who their customers actually are – so every interaction feels personal. We talk about how customer experience is becoming autonomous, why every brand is becoming a service company, what organizations will need to do to make that shift, why the future is agent-to-agent, what the implications for brands are, and how we are also moving from vibe coding to vibe marketing.
This interview follows on from my recent interview –…
The skinny
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