Latest / RecTalk Podcast - Explore Recruitment Insights
How SaaS Customer Success Tactics Can Supercharge Your Recruitment Game – with Louise Cunningham
This time on RecTalk, Nitin Sharma takes the mic live from the iconic Aquarium at Firefish HQ in Glasgow, joined by none other than Louise Cunningham, Director of Customer Success at Firefish Software.In this refreshingly honest and highly practical episode, Louise breaks down how recruitment agencies can lift key strategies from SaaS customer success models—without turning into a software company. We dive deep into how journey mapping, CRM optimisation, trust-building, and candidate communication strategies can be adopted to drive loyalty, retention, and repeat business in the recruitment…
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