Expectations, Reality and the Moments of Truth that make or break a business
Send us Fan Mail
When we go into a business, like a restaurant or a car dealership, we have expectations.....they are either exceeded, met or we end up disappointed.
Many businesses are clueless as to why customers defect....it's because they fail at certain points on the transaction....I call them "Moments OF Truth".
Listen and learn how to be a "helpful" customer and a better business owner, whichever the case may be.
Email Lennie at lennielawson2020@gmail.com
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.