Class in Session S2: #EP3 Navigating difficult conversations
In this episode, Tru Powell sits down with Esther Lee to explore how to navigate difficult conversations in the workplace, a challenge many professionals face but often avoid.
Esther shares practical strategies for addressing issues early, before they escalate, and explains why approaching conversations with a collaborative mindset, rather than a win-lose attitude - leads to better outcomes. Drawing on her experience working in Hong Kong, she provides real-world insight into managing performance concerns with empathy, clarity, and support.
The discussion introduces the SBI model (Situation…
The skinny
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