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T-Mobile’s Digital Shift Costs Thousands | Raleigh News
T-Mobile’s sweeping overhaul under new CEO Srini Gopalan has led to over 4,600 job cuts since November, as the company aggressively pushes its digital transformation to combat rising customer churn and fierce competition. With U.S. headcount plummeting from 70,000 to 65,000 in just six months, layoffs span sales, support, and even third-party retail locations — all part of a broader strategy to streamline operations and shift customers toward the T-Life app. This isn’t isolated: AT&T and Verizon are also cutting jobs amid an industry-wide trend toward automation and AI-driven efficiency…
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