Latest / WCHS Network Podcasts / 07/21/2026 Ask the Expert with Marco Concrete

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07/21/2026 Ask the Expert with Marco Concrete · WCHS Network Podcasts

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Speaker 1: The views and opinions expressed on this program do not
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Speaker 1: necessarily reflect the views and opinions of five AD WCHS
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Speaker 1: it's employees or WVRC Media.
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Speaker 2: And very much good morning to you. You're listening to
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Speaker 2: ask the expert WCCHS. The voice of Charles said, I'm
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Speaker 2: Deel Cooper Ross Ky here. Okay, yes, okay. We want
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Speaker 2: to make sure that voice that you hear welcoming into
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Speaker 2: the studio. I should have checked that before we turned
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Speaker 2: on the microphones. Ross Kirk is joining us this morning,
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Speaker 2: and he is the owner of Marco Foundation Repair, Marco
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Speaker 2: Concrete Lifting, and we're gonna be talking this morning about
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Speaker 2: his wonderful thirty. He's approaching his thirtieth year. This is
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Speaker 2: his thirtieth year in business that we're starting today, that
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Speaker 2: he's starting today, and we're going to learn a little
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Speaker 2: bit about Marco Concrete Lifting, the history there, exactly what
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Speaker 2: he specializes in and how he can help you out.
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Speaker 2: First of all, Ross, welcome back to the program. Thanks
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Speaker 2: for coming in, Thanks for coming in. We appreciate it.
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Speaker 3: Thank you very much. It's been a real pleasure.
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Speaker 2: And happy birthday to Marco Concrete Lifting. That's something else
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Speaker 2: is starting your thirtieth year today today, and I know
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Speaker 2: that you also have maybe a couple of grandkids you
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Speaker 2: want to shout out a birthday too.
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Speaker 3: Yeah, my grandson is ten years old today and my
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Speaker 3: granddaughter will be let me see seven years old tomorrow,
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Speaker 3: and just a big happy birthday to them. There such angels.
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Speaker 4: They're right in between my daughter's age, who is eight.
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Speaker 2: So I kind of know where you're coming from as
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Speaker 2: far as that goes, that's for sure. So happy birthday
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Speaker 2: to them as well as to you. And let's get
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Speaker 2: some information out there for folks. Marco Concrete Lifting been
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Speaker 2: in business since was it nineteen ninety six then that
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Speaker 2: you went in the business.
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Speaker 3: That's when I started. I incorporated at ninety seven.
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Speaker 2: Okay, and you've and it's been family owned and operated
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Speaker 2: ever since then. You've been You've punched the ticket and
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Speaker 2: taking the ride, man. I mean, I mean, this is
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Speaker 2: a thirty year journey that you've been on. And we'll
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Speaker 2: get into the services that Marco Concrete Lifting does a
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Speaker 2: little bit later on, but basically residential, commercial, industrial, which
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Speaker 2: is a big part of what you do as well.
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Speaker 2: So I mean, you have everything laid out there briefly,
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Speaker 2: We're going to start with your history just a little bit.
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Speaker 2: But before we get going in that, let's just give
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Speaker 2: folks a sketch of what it is that you do
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Speaker 2: at Marco Concrete.
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Speaker 3: Lifting more than anything in our biggest businesses foundation repair,
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Speaker 3: you know, putting, piling on heaticles, on stabilizing foundations. I
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Speaker 3: started out in the grouting business, you know, lifting sidewalks
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Speaker 3: and grouting sinkhole stuff like that, and then I got
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Speaker 3: into appearing and then heaticles and micropiles and just you know,
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Speaker 3: I went from there. But it's this has been good
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Speaker 3: to us. You know, I'm going to change my slogan too.
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Speaker 3: We know what we're doing.
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Speaker 2: I know, in this day and age, it's kind of
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Speaker 2: hard to make sure that you find that with your
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Speaker 2: contractors that you're working for. I mean sometimes that that's difficult,
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Speaker 2: and you do. You've, like I've said, you've taken the
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Speaker 2: whole ride. And that means that you've done everything from
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Speaker 2: my neighbors out not literally but a neighbor's house, just
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Speaker 2: a regular residential.
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Speaker 4: All the way up to abandoned coal mines. I mean,
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Speaker 4: you've done it all.
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Speaker 3: Yeah, And I've been the one I'm the only one
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Speaker 3: in the business in this area that is the owner
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Speaker 3: that did the work, did the estimating, worked on the tracks,
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Speaker 3: worked on the pumps, built the pumps. I mean, I'm
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Speaker 3: kind of hard to fool. I mean, there's some of
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Speaker 3: them I can't figure out. I I call engineers, you know.
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Speaker 2: But so anything from you you have a concrete foundation
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Speaker 2: issue around your house, all the way to if you
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Speaker 2: have a business or an industrial property of some sort,
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Speaker 2: that is that's what you help with. What is what
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Speaker 2: is one of the major first signs that folks can
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Speaker 2: see when they know that this is a Ross kirktod.
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Speaker 3: Well. Usually, I mean most of these companies that are
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Speaker 3: out here now and they pop up like you know,
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Speaker 3: new Grass, And the number one thing that we can
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Speaker 3: that we pride ourselves in is we can put a
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Speaker 3: we can put a house most of the time, not
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Speaker 3: all the time. We can put it back real close
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Speaker 3: to where it was. These other companies won't do that
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Speaker 3: because they don't have anybody that's been hands on for
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Speaker 3: thirty years. And I've still got employee. I've got employees
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Speaker 3: been with me twenty twenty five years, ten years, and well,
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Speaker 3: I mean, we do know what we're doing. I mean,
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Speaker 3: some of these other companies, I've seen some of their
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Speaker 3: work and I'm like, you've got to be kidding me.
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Speaker 2: Experience counts, an expertise counts, there's no question, and that's
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Speaker 2: why we're doing I asked the expert today, if you
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Speaker 2: have any questions, by the way, you're welcome to give
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Speaker 2: us a call three four five fifty to fifty eight.
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Speaker 2: You can also over any questions you have. The threes
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Speaker 2: are four nine three five five, zeros are were eight.
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Speaker 2: Threes are four nine, three five five zero zero eight.
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Speaker 2: So let's talk a little bit about from the span
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Speaker 2: from nineteen ninety six today we're talking about three years.
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Speaker 2: What's the first thing that hits you about that thirty
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Speaker 2: year period. Is it the change in the industry that
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Speaker 2: the industry really hasn't changed all that much?
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Speaker 3: Or how does it how the industry hasn't changed that
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Speaker 3: much except for people that are you know, new companies
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Speaker 3: popping up and saying, you know, they're professionals. Well, if
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Speaker 3: you're a professional the way, I understand that you have
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Speaker 3: to have a degree, and I don't have a degree.
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Speaker 3: I'm an expert, but I'm not a professional. And it's
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Speaker 3: changed to the point. Well, one thing is the cost
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Speaker 3: of it.
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Speaker 4: Yeah, sure, yeah, that's with anything around this type of thing.
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Speaker 3: Oh sure, yeah. And anytime you're involved in concrete and steel,
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Speaker 3: you're gonna you know, your cost is going up. But usually,
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Speaker 3: I mean ninety five percent of the time, if you
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Speaker 3: call less to do your work, you don't have to
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Speaker 3: call us back. And if you do call us back,
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Speaker 3: we know more than likely it's more work. It's not
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Speaker 3: what we did, it's where we stopped. That's that's the
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Speaker 3: biggest thing. But I mean, it's kind of hard to
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Speaker 3: tell that we've been there doing a job simply because
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Speaker 3: everything's underground, right, yeah, right, and there's no way to
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Speaker 3: see it. But I'd say seventy percent of our business now,
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Speaker 3: after spending a couple of million dollars in advertising over
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Speaker 3: the years, most of our businesses word of mouth, right,
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Speaker 3: word of mouth. We've got a very good name, and
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Speaker 3: as long as I'm running, we're going to keep it
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Speaker 3: that way.
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Speaker 2: Take me back to nineteen ninety six again just a
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Speaker 2: little bit, because we've done this show a little bit before.
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Speaker 2: You and I talked to them here before, and I
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Speaker 2: always find sort of your origin story, you know, spider Man, Superman.
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Speaker 2: They all have origin stories, and you have your origin
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Speaker 2: story as well as far as how you got inspired
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Speaker 2: to start Marco Concrete Lifting and what really got you
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Speaker 2: into this.
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Speaker 4: You were really drawn to the industry.
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Speaker 3: I was once I realized that's what it was, you know.
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Speaker 3: I used to go to a friend of mine's house
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Speaker 3: and he had this truck out there and it was nasty.
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Speaker 3: And then walked around and I said, what does that
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Speaker 3: thing do? He said, it raises concrete. I said, raise
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Speaker 3: his concrete. I said, I've been raising kids, but let
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Speaker 3: me see what this thing does. And he was doing
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Speaker 3: his brother's driveway and he drew some holes and pumped
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Speaker 3: that thing right up and bam. Right then that's when
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Speaker 3: the light went off, and we built a truck. And
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Speaker 3: I think it was three weeks after I incorporated. He
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Speaker 3: moved away with what's now his wife and left me there.
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Speaker 3: And I've been in the car business. I didn't know
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Speaker 3: nothing about growling. I didn't know, you know, but that's
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Speaker 3: how I learned. And then I'd go to other big
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Speaker 3: cities and find out where there was. Back then, he
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Speaker 3: had yellow pages. That's how I learned to do my
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Speaker 3: ads and I'd find out where they were and go
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Speaker 3: watch them through binoculars in anne marked car because back
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Speaker 3: when it kills me. Back when I started, I had
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Speaker 3: Marco concrete tattooed or everything but the kids, and I'd
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Speaker 3: go rent a car and I'd go around and watch
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Speaker 3: through binocas and think, huh, so that's how you do it.
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Speaker 2: I used to do a show called Business Matters. I
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Speaker 2: owned some small businesses myself in the past, and I
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Speaker 2: used to do a show that call called Business Manners.
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Speaker 2: I've interviewed hundreds of small business owners in my life.
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Speaker 2: I've never known anybody that that did a stakeout to.
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Speaker 4: Figure out how to do their business.
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Speaker 2: Man that is, that is some hardcore dedication on trying
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Speaker 2: to figure things out.
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Speaker 3: Well. When I started, there was one other company that
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Speaker 3: put helicals in, and there was one other company that
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Speaker 3: put a few push piers in a year, but nobody
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Speaker 3: advertised it. I mean, that was the first one to
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Speaker 3: ever advertise foundation repair in West Virginia. And I started
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Speaker 3: right here with this station. And I remember I came
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Speaker 3: in here and I said, I forget the guy's name.
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Speaker 3: I've had a little bit of health issues this year,
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Speaker 3: and I'm not rid of my memory is not all there.
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Speaker 3: He said, what's your budget. I said six hundred dollars.
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Speaker 3: He said, well, six hundred dollars a month is pretty
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Speaker 3: good budget. I said, no, that's six hundred a year.
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Speaker 3: But yeah, I knew advertising from working at Tom Peton.
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Speaker 3: I mean, my Lord Dame, they advertised like crazy for years.
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Speaker 3: And then I just, you know, saw my friend have
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Speaker 3: this machine and I said, well, you know, what's that do?
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Speaker 3: Then he showed me in it and just kicked in.
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Speaker 3: After that, I was so inspired to get into this
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Speaker 3: full blast and in one thing that I do another
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Speaker 3: and another another, and then of course you have you know,
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Speaker 3: there's two months out of the year that your business
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Speaker 3: kind of dips a little bit, and that's July and December,
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Speaker 3: because you're not going to compete with Myrtle Beach and
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Speaker 3: Santa Claus, right, that's just not gonna happen.
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Speaker 2: Yeah, not gonna happen around here. No, do you remember
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Speaker 2: your first client, the first pen client that you had.
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Speaker 3: Yes, The very first job that I ever did as
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Speaker 3: a company was a little sidewalk up in South Hills
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Speaker 3: and my partner's driving the truck up there and it's
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Speaker 3: full of smoke. It blew up on the way because
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Speaker 3: he used ether on it and I tell him not to.
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Speaker 3: And then my first job other than that, but before
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Speaker 3: it was my company was the guy names canall Scales.
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Speaker 3: He's passed since then. Jim Bradbury and I got called
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Speaker 3: to that same house last year to look at another issue.
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Speaker 3: And that little sidewalk that we raised is still there
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Speaker 3: after twenty thirty years, because that was in ninety six
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Speaker 3: or yeah, ninety six. And I said that I've done.
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Speaker 3: That's my first job I ever did right there, And.
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Speaker 4: That's something else. Yeah, that's something else. What was the
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Speaker 4: uh you know you did?
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Speaker 2: You did your stakeouts of other businesses and you were
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Speaker 2: taking notes and figuring things out. But then you had
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Speaker 2: to come back and really flourish your business in West Virginia,
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Speaker 2: which is different from other areas well. Yeah, what made
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Speaker 2: West Virginia a bit of a challenge that you had
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Speaker 2: to conquer?
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Speaker 3: Mountains?
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Speaker 2: Yeah that's the easy one, isn't it when it comes
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Speaker 2: to this, right.
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Speaker 3: I learned a lot in Cincinnati. I learned a lot
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Speaker 3: in Saint Louis, and you know, they're a lot flatter,
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Speaker 3: but the mountains over here, the clay over here. Everybody
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Speaker 3: thinks that, you know, when it rains, your businesses you
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Speaker 3: know booming. You know, when it rains, my business is
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Speaker 3: terrible because we have expansive clay in this valley. So
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Speaker 3: during a drought, you know, it's just like I explained
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Speaker 3: a lot of times, I explained it to housewives, so
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Speaker 3: that's usually who I see first. It's a difference in
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Speaker 3: breaddough and flour. You know, you take water out of
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Speaker 3: bread dough, you've got flour h and flower won't hold
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Speaker 3: up night. And bread doughs a little more, you know,
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Speaker 3: it's it has a little more compressive strength than flower.
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Speaker 3: And that's you know, one of the things that you know,
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Speaker 3: we kind of don't hope for. But it's always a
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Speaker 3: better year when it's dry from August all the way
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Speaker 3: up to December. And three years ago we did a
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Speaker 3: job when we had that big drought, and we booked
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Speaker 3: this job in November, and I said, I'll guarantee you
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Speaker 3: the day we start, it's going to start raining. And
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Speaker 3: the day after we started it rained from then until May.
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Speaker 2: You can always get on the mother nature stepping in cancer.
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Speaker 2: When those things happen.
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Speaker 4: Yeah, it's ross.
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Speaker 2: Correct that you're listening to this morning. He's the only
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Speaker 2: a Foster foundation or he's the owner of Marko. Oh
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Speaker 2: my goodness. He is the owner of Marco Concrete Lifting.
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Speaker 2: Marco Concrete Lifting been in business for thirty years thirty
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Speaker 2: years since nineteen ninety six. And Ross comes on our
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Speaker 2: on our airways every year and shares a little bit
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Speaker 2: about his story and the type of business he's been doing.
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Speaker 2: One thing that we haven't talked a lot about in
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Speaker 2: the past, and you may not do a ton of
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Speaker 2: this anymore, but I was really interested in some of
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Speaker 2: the stuff that you did around mine grouting and augur
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Speaker 2: mind grouting and stuff like that. Do you do much
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Speaker 2: of that work anymore? That was that was like some
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Speaker 2: of your earlier work.
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Speaker 3: Right, Yeah, well, I know it's not as you know,
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Speaker 3: coal mining, not as many places anymore that you have
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Speaker 3: to do it. Coal mining is not what it was.
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Speaker 3: You know, it got it runs in cycles, i'd say,
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Speaker 3: in another cycle, will come back here, you know a
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Speaker 3: few years because they had died in eighth nine. Coal
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Speaker 3: coal mining was just thrown out because of you know
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Speaker 3: all the you know, pollution they say in the environment
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Speaker 3: and all that stuff. So but still I mean, we
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Speaker 3: got enough Cole and Boone County to last West Virginia
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Speaker 3: for a couple hundred years, and you know, it'll come
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Speaker 3: around again. I don't know if I'll be out doing
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Speaker 3: it anymore. But that was some of the you know,
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Speaker 3: the the bigger jobs they were easier to hire people for,
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Speaker 3: but all were grouting. I mean, I learned grouting from
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Speaker 3: a buddy of mine in Georgia, and the first underground
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Speaker 3: grouting job I did was Toyota down in buff Buffalo,
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Speaker 3: I think wherever it is, and that stuff just came
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Speaker 3: natural to me and learned how to do it in
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Speaker 3: one job, done it ever since.
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Speaker 2: And although there's not a lot of that because of
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Speaker 2: the industry and there not been as many opportunities that
14:48
Speaker 2: still experience that you have in your past, it allows
14:50
Speaker 2: you to incorporate that into things that you see now.
14:53
Speaker 2: And although you may not have that particular situation, you've
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Speaker 2: learned a lot during those times, in very unique situations
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Speaker 2: that not a lot of peop people have experience with,
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Speaker 2: So you're able to extrapolate that into what you're doing
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Speaker 2: now more commonly, which is really a leg up in
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Speaker 2: a lot of situations because not a lot of people
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Speaker 2: have that type of experience.
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Speaker 3: Well, we're looking at what we've been looking at a
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Speaker 3: job down in Huntington and we'll know here I think
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Speaker 3: next month that it was a it's called compaction grouting.
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Speaker 3: And we're inside of this big bolt plant with a
15:26
Speaker 3: drill rig drilling down thirty feet as we had an
15:29
Speaker 3: engineer come in and drill it and look at it
15:31
Speaker 3: and everything, and we've I think it's going to be
15:35
Speaker 3: anywhere between I think five hundred and a thousand yards
15:38
Speaker 3: of concrete that we have to pump thirty feet down,
15:42
Speaker 3: pull up your your drill drilling apparatus and pull it
15:46
Speaker 3: up a couple of feet and pump some more. And
15:47
Speaker 3: you have to know, you have to know what that
15:50
Speaker 3: groud's doing thirty feet underground. And that's an art. You
15:54
Speaker 3: can't go to school and learn that or read it
15:56
Speaker 3: out of a book. It's just something that you have
15:58
Speaker 3: to be taught and you have to know how to
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Speaker 3: do it.
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Speaker 2: That's great information as always from Ross. Kirk's with us
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Speaker 2: this morning from Marco Concrete Lifting, and we're having a
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Speaker 2: great conversation about his history thirty years in the business.
16:10
Speaker 2: Taking your phone calls and text I'll tech check check
16:12
Speaker 2: that text line coming up here in just a second.
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Speaker 2: But when it comes to the type of work it
16:18
Speaker 2: is that you're doing. And we've talked about your experience
16:20
Speaker 2: thirty years, different things that you've done from the industrial
16:22
Speaker 2: capacity and everything else. What is the most common thing
16:25
Speaker 2: that you see now that you that that marco concrete
16:28
Speaker 2: lifting goes to work one? What type of work is
16:30
Speaker 2: it that you most commonly see that folks call on before.
16:34
Speaker 3: Residential foundation settlement and residential flat work settlement.
16:39
Speaker 2: Well, and and for these types of and and that's
16:42
Speaker 2: extra and that's relatively common. And what a lot of
16:44
Speaker 2: people wonder when they get to that point is what
16:47
Speaker 2: did I do wrong? Could I have done something to
16:49
Speaker 2: prevent this? And and some of those situations, are there
16:53
Speaker 2: things that homeowners are doing wrong? And in some of
16:56
Speaker 2: those situations, is it just mother nature?
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Speaker 3: Well, a lot of it's mother nature, some of it's
17:03
Speaker 3: the way it was built. But the number one thing
17:06
Speaker 3: you can do when it's when it's dry outside like
17:10
Speaker 3: August September is uh, you know, just put a sprinkle
17:14
Speaker 3: around your house, keep your dirt around your foundation. Wet
17:20
Speaker 3: not I don't mean flood, keep it damp because that
17:23
Speaker 3: way it will stay expanded, it will stay I don't
17:27
Speaker 3: know what the word it is I'm looking for, but
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Speaker 3: it will. It will very much keep your house in place.
17:34
Speaker 3: And you know, my when I first started saying this,
17:37
Speaker 3: you know, water your foundation, water your house, everybody would
17:41
Speaker 3: laugh at me. But in Texas, if you don't, you
17:44
Speaker 3: lose your insurance in certain counties.
17:46
Speaker 4: Is that right?
17:47
Speaker 3: Oh yeah, you know that your insurance requires you to
17:50
Speaker 3: put a soccer hose around your house, runt a little
17:53
Speaker 3: bit at night, keep your soil damp. But no dry
17:57
Speaker 3: soil is the depth of the stuff. I mean, that's
18:02
Speaker 3: you know that one year we I remember one year
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Speaker 3: it was so dry that we the day after Labor
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Speaker 3: Day because that's when all the kids are, you know,
18:11
Speaker 3: gone to school and all that, or it used to be.
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Speaker 3: I remember, we've got twenty one leads in one day. Wow, yeah,
18:19
Speaker 3: one day.
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Speaker 4: That's that's a lot for.
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Speaker 3: One that's a lot. Yeah. That gave us enough work.
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Speaker 3: So Thanksgiving, let's do this.
18:28
Speaker 2: We're going to take our break right now. When we
18:30
Speaker 2: come back, we still have partably plainy more we can
18:32
Speaker 2: talk about. I want to get a little bit more
18:34
Speaker 2: into the specific the specifics of the type of work
18:36
Speaker 2: that you do, how you can really help out the
18:39
Speaker 2: homeowner or the business owner, whoever it might be out there.
18:42
Speaker 2: And I'll throw a couple of different situations at you
18:44
Speaker 2: and see and see what folks thinks.
18:46
Speaker 3: See if I can answer me.
18:47
Speaker 2: Yeah, I know you can, but want to make sure
18:49
Speaker 2: that folks understand exactly the scope of the work. And
18:51
Speaker 2: if you have questions as well out there, you're welcome
18:53
Speaker 2: to give us a call this morning. Our numbers threes
18:55
Speaker 2: are A four three four five fifty fifty eight three
18:56
Speaker 2: four five fifty to fifty eight. You can also text
18:58
Speaker 2: threes are a four nine three five five zero zero eight.
19:00
Speaker 2: We'll go ahead and take our break now though, and
19:02
Speaker 2: we'll come back right after this. Ross Kirk is with
19:04
Speaker 2: us this morning. He is from Marcoconcrete Lifting Online. Marcoconcrete
19:07
Speaker 2: dot com. Marcoconcrete dot com is where you can find
19:10
Speaker 2: the information online. Their phone number threes are a four
19:12
Speaker 2: seven two two lift. Threes are a four seven to
19:15
Speaker 2: two lift. We'll give all that information to you again
19:17
Speaker 2: once we come back. You're listening to ask the expert
19:19
Speaker 2: this morning with Ross Kirk from Marco Concrete Lifting on
19:21
Speaker 2: five adwchs the Voice of Charleston.
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20:36
Speaker 2: You're listening to ask the expert on five eighty c HS,
20:39
Speaker 2: the Voice of Charles and the expert we have in
20:41
Speaker 2: studio this morning. He comes in once a year. It's
20:43
Speaker 2: like Santa Claus. Ross Kirk is here with us this morning,
20:45
Speaker 2: and we're talking about how you can talk about foundation
20:49
Speaker 2: repairs and what Ross does is to help out with
20:53
Speaker 2: that and you have let's talk a little bit about
20:56
Speaker 2: your systems that you use for repairs when people have
20:59
Speaker 2: foundation problems, when they have basement problems, and things along
21:02
Speaker 2: those lines.
21:03
Speaker 4: Because you can go to your website.
21:04
Speaker 2: You see the whole list of services that you provide
21:07
Speaker 2: and it's and it's quite robust, but brass Tacks is
21:10
Speaker 2: basically people's homes.
21:12
Speaker 3: Absolutely. That's even when the coal business was booming, I
21:15
Speaker 3: would and I was almost traded, jump completely into the
21:19
Speaker 3: coal business. And a guy from up in the Fairmunt area,
21:23
Speaker 3: he said, don't don't chase the coal business because it's
21:27
Speaker 3: going to have ups and downs. It'll be booming and
21:29
Speaker 3: it'll go out. So I always kept the residential business
21:32
Speaker 3: because that's how I learned to start with and it
21:36
Speaker 3: it did. Uh, it's been good to us. It really
21:39
Speaker 3: has I mean, there's a lot of jobs. I won't
21:41
Speaker 3: take number one. You get to a point where you
21:46
Speaker 3: know it's a squeeze worth the juice. And you know,
21:48
Speaker 3: I got looked at one job it was like seventy
21:51
Speaker 3: five thousand dollars to save garage and I and then
21:54
Speaker 3: I got to think, well, I will be down for
21:56
Speaker 3: a month doing this one because it was horrible. I said,
21:59
Speaker 3: I just you know, I'm going to pass on this.
22:02
Speaker 3: I don't want to do it. But ninety well eighty
22:06
Speaker 3: percent of what we see we can fix and where
22:11
Speaker 3: and I instill this. If I can't fix it, I
22:15
Speaker 3: want to tell you I can't fix it. And if
22:18
Speaker 3: you need an engineer, I give you a list of engineers.
22:21
Speaker 3: But I'm not going to jump on a job like
22:23
Speaker 3: a lot of these companies. These kids are out there
22:25
Speaker 3: selling this stuff. Oh yeah, wing fix the wing fixed,
22:27
Speaker 3: Wing fix it. And eventually I got to come back
22:30
Speaker 3: and I, oh lord.
22:32
Speaker 2: I want to explore that just a little bit. First
22:33
Speaker 2: of all, after thirty years of being in business, what's
22:35
Speaker 2: something and with foundation problems at home owners consistently get
22:39
Speaker 2: wrong and don't catch early enough. Is there some telltale
22:42
Speaker 2: signs that folks should be aware.
22:44
Speaker 3: Of well cracking and sheet rock cracking and brick windows sticking,
22:49
Speaker 3: you know, the normal thing. And then then you'll get
22:52
Speaker 3: then it'll rain and actually lift itself just enough to
22:58
Speaker 3: whet the doors, quit stick anything. Ill. I put it
23:00
Speaker 3: off another year, but once the sooner you call me
23:05
Speaker 3: the cheaper, it's going to be on you. I mean
23:08
Speaker 3: we're expensive, you know, that's just how it is. We
23:13
Speaker 3: do good work. We know what we're doing. We don't
23:16
Speaker 3: have to guess at it. And if we can't do it,
23:19
Speaker 3: we'll tell you we can't do it, and he's rebuilt.
23:23
Speaker 3: But if I can't figure it out, I'll say, well, here,
23:25
Speaker 3: call an engineer. I know this house is doing something,
23:30
Speaker 3: but I'm not one hundred percent sure what it's doing right.
23:34
Speaker 3: I mean, I can fix it, but I'm want to
23:36
Speaker 3: you know, I'm going to cover myself. I'm want to
23:39
Speaker 3: do It's going to cost you a whole lot more
23:41
Speaker 3: if I figured out. So you may want to have
23:44
Speaker 3: an engineer come in and tell me where to spend
23:46
Speaker 3: your money, because I'm not. I'm just not. I'm very ethical.
23:51
Speaker 3: I'm not going to be one of those guys and says,
23:53
Speaker 3: oh yeah, we can do this. Yeah, yeah, we can
23:55
Speaker 3: do that. Well, is it's going to go back perfect
23:58
Speaker 3: and blah blah blah and all that. That's not the
24:00
Speaker 3: way it worked.
24:01
Speaker 2: Bear with me here for a minute as I try
24:03
Speaker 2: to deploy an analogy, because you talked a minute about
24:05
Speaker 2: people going around trying to sell quick fixes, and I
24:07
Speaker 2: remember some years ago, and there's been some back and
24:09
Speaker 2: forth on this, but there was a big push some
24:11
Speaker 2: years ago to try to keep pharmaceutical reps out of
24:14
Speaker 2: the back of doctor's office, or to limit to the
24:16
Speaker 2: amount of stuff that they can bring, because they always
24:18
Speaker 2: bring the shiniest new product, the newest drug, the newest procedure,
24:21
Speaker 2: whatever it is. And then you might even get a
24:23
Speaker 2: bonus if you start subscribing this medicine over this medicine,
24:27
Speaker 2: or you get some of this for free, or you
24:29
Speaker 2: get these little trip to a conference that's in a
24:32
Speaker 2: place like Hawaii or something. You know, I mean, suddenly
24:36
Speaker 2: something that you've been prescribing. And I'm not saying that
24:38
Speaker 2: this happens super commonly, but this is a problem that
24:41
Speaker 2: was identified at one point in time a medicine maybe
24:43
Speaker 2: you were prescribing perfectly fine for years and years and
24:46
Speaker 2: years you start subbing that the other medicine in because
24:48
Speaker 2: it's supposed to do the same things. And hey, this
24:50
Speaker 2: other company comes in and takes you to launch everyone.
24:53
Speaker 2: Whatever it might be, whatever the reasons are for it.
24:55
Speaker 3: They call that exactly.
24:57
Speaker 2: But what I was amazed to discuss is that is
25:01
Speaker 2: that may be not amazed, but that really works across
25:04
Speaker 2: many industries. Where industries there'll be the hot product, the
25:08
Speaker 2: hot procedure that's going on, or maybe there's a third
25:11
Speaker 2: party that's going around the contractors and selling their newest
25:14
Speaker 2: gizmo or gadget or whatever it is. The problem with
25:16
Speaker 2: that is is one size doesn't fit all. One band
25:19
Speaker 2: aid doesn't cover every wound. And sometimes when you talk
25:22
Speaker 2: about people going out trying to sell quick fixes and
25:24
Speaker 2: things along those lines, they have their product in a box,
25:28
Speaker 2: in a mind, and they try to fit that product
25:30
Speaker 2: on every single problem that's out there as their quick fix.
25:34
Speaker 2: And I know, from a professional like you, that's got
25:36
Speaker 2: to drive you nuts when you see people that unfortunately
25:39
Speaker 2: fall for that, and you've got to come in behind
25:41
Speaker 2: and clean some of this stuff up.
25:42
Speaker 3: I've been on jobs before, kind of undercover, you know,
25:45
Speaker 3: with an unmarked car while they're talking.
25:47
Speaker 4: There, they are undercover again while there, while.
25:51
Speaker 3: They're talking, you know, some of these other companies are
25:53
Speaker 3: actually saying, well, you know, we got four thousand PSI
25:56
Speaker 3: on your porch, on each pier. And I'm going, you
26:00
Speaker 3: can't get four thousand ps I on't appear in your
26:02
Speaker 3: house in one story house. And I'm just looking and
26:06
Speaker 3: thinking then, and this was really a specific job that
26:13
Speaker 3: I had been to and I'd lifted just the porch
26:16
Speaker 3: of you know, the roof, and I put shims under
26:20
Speaker 3: the post. Well, this company comes in and puts or
26:25
Speaker 3: six peers on this little teeny porch Doun, Devonshire, and
26:32
Speaker 3: they weren't happy with it. The people weren't happy with it,
26:35
Speaker 3: and they wouldn't pay them. And the ho A guy said,
26:39
Speaker 3: can you come down here and listen to this? I
26:41
Speaker 3: said sure, So I show up. They don't know who
26:43
Speaker 3: I am, and uh, my shims. I put two three
26:46
Speaker 3: quarter inch shims under each post because they didn't have
26:49
Speaker 3: the money to pull the porch up at the time.
26:52
Speaker 3: And they said, well, we lifted it about an inch
26:57
Speaker 3: and and my shit, ply with the shims are still
27:00
Speaker 3: under the porch post. I said, you didn't I put
27:05
Speaker 3: those under it there three years ago to buy them
27:07
Speaker 3: a little bit of time. You know, if you're going
27:09
Speaker 3: to lift this porch, you're gonna have to lift the
27:12
Speaker 3: roof up just a little bit to get these shims
27:15
Speaker 3: off from under the post. Then bring the concrete porch
27:18
Speaker 3: up under the post. And this guy that was there
27:23
Speaker 3: for one of these other pop up companies, he said, well,
27:26
Speaker 3: we got four thousand psil on. I said, if you
27:30
Speaker 3: put four thousand ps I on one piling, you'd you
27:34
Speaker 3: flip this house over, you know, if you take it.
27:37
Speaker 3: But it's just I mean, they're coming out with all.
27:40
Speaker 3: We got a system that tests the pressure on your wall,
27:43
Speaker 3: and we've got this special foam grout, and foam grout
27:48
Speaker 3: does have its place. But I still got the same
27:52
Speaker 3: truck I had ninety six. I still use the same
27:56
Speaker 3: exact same foundation peering system as I used, and now
28:01
Speaker 3: start at ninety nine, everything's the same. We adjust it
28:07
Speaker 3: differently and we find out how to make it work
28:10
Speaker 3: where normally, you know, nobody knows how to make it work.
28:15
Speaker 3: And you know, after after thirty years, man, you learn
28:19
Speaker 3: a lot.
28:21
Speaker 2: You learn a lot, and that kind of plays into you.
28:24
Speaker 2: You've mentioned this several times. I just wanted to highlight
28:26
Speaker 2: it just a little bit with your thirty years of experience.
28:29
Speaker 2: And also you really put a lot of stake, a
28:32
Speaker 2: lot on your you say, word of mouth is your
28:34
Speaker 2: most prolific form of advertising, So your reputation means a
28:39
Speaker 2: lot to you. So for you doing the right thing
28:42
Speaker 2: for the customer, the client, that always takes precedence because
28:47
Speaker 2: you have to have that client to I mean, frankly,
28:50
Speaker 2: you need that word of mouth. You want to make
28:52
Speaker 2: sure that you take care of that person and each
28:53
Speaker 2: person that comes to you for that. So you're not
28:55
Speaker 2: going to try to think of a different way to
28:58
Speaker 2: do something if it's expensive, and it's expensive, then they
29:01
Speaker 2: have to decide if they're going to do it. You're
29:02
Speaker 2: not going to try to short change something just to
29:04
Speaker 2: make a quote unquote sell.
29:06
Speaker 3: No, I've never been like that, never will be, and
29:10
Speaker 3: I've told people before, you know. I went down to
29:13
Speaker 3: Huntingson one time. This lady was crying. She said, I
29:15
Speaker 3: just had this company come in and it's gonna cost
29:17
Speaker 3: me thirty grand to fix my house. My husband just
29:20
Speaker 3: got transferred, we got to move. I said, let me
29:23
Speaker 3: look at it, and I went around that house, and
29:26
Speaker 3: I could not find I couldn't find a place around
29:30
Speaker 3: that house that I could in good faith take a
29:34
Speaker 3: dollar from that lady. I said, ma'am, there's not a
29:37
Speaker 3: thing wrong with this house. Wow. And that wasn't it
29:40
Speaker 3: that I said, I can't spend a dollar of your money.
29:43
Speaker 3: And she's, you know, wanting to hug me, thank you,
29:47
Speaker 3: And I said, oh the way, your house is fine,
29:51
Speaker 3: and just enjoy it. Sell it. It's going to pass inspects.
29:53
Speaker 3: And it did, and they got transferred somewhere else. But no,
29:57
Speaker 3: a lot of times I look at some of these
30:00
Speaker 3: jobs and I got drill rigs, and I know how
30:02
Speaker 3: to put piling in, and I drilled piling and like
30:06
Speaker 3: like South Hills, we just did a job that everybody
30:09
Speaker 3: bid healicals. Well, once we got up there and started
30:12
Speaker 3: to put a heathical in, it went down about two
30:14
Speaker 3: feet and hit solid rock. So I brought my dreol
30:19
Speaker 3: rig in there and I drew micropiles down and then
30:22
Speaker 3: set the brackets and the post on that and that
30:26
Speaker 3: house will never budge. And I couldn't lift it, but
30:30
Speaker 3: it'll never budge. And they were like the people that
30:34
Speaker 3: in the house are like, Wow, where'd you learn how
30:36
Speaker 3: to do this? I said, well, the first few I
30:39
Speaker 3: did weren't quite just good, but that was fifteen years ago.
30:43
Speaker 4: But still it's like a coach learning multiple offensive systems.
30:46
Speaker 4: You know you have.
30:48
Speaker 2: If you need to go to the off formation to
30:49
Speaker 2: fix a to fix a to fix a property, you can.
30:51
Speaker 2: If you need to mix in a little West Coast offense,
30:53
Speaker 2: you can do that as well, a little running shoot
30:55
Speaker 2: whatever it is.
30:56
Speaker 3: You know it all now, if I got a pass
30:57
Speaker 3: or I got to run or back up and pine.
31:03
Speaker 4: You know how to do all of those things.
31:04
Speaker 2: And I just think it's important that you take the
31:06
Speaker 2: client and your customer's expectation and their experience first and foremost,
31:11
Speaker 2: because that's really what you're there to to bridge the gap.
31:14
Speaker 3: And a lot of times I tell a customer, I said,
31:16
Speaker 3: I can lift up your driveway and I can fix it,
31:20
Speaker 3: but trust me when I tell you, it's not going
31:22
Speaker 3: to look like what I know it's going to look like,
31:25
Speaker 3: and what you're hoping it looks like is way way apart.
31:29
Speaker 3: So i'd rather, you know, have somebody's come in and
31:32
Speaker 3: report it, because what you're expecting and what I know
31:36
Speaker 3: it's going to look like is two different things, and
31:38
Speaker 3: I don't want you to be disappointed.
31:40
Speaker 2: Are there things that a home owner should exhaust before
31:42
Speaker 2: they call you, Like if they have concerns about a
31:45
Speaker 2: door that's been sticking for a while, maybe they're getting
31:47
Speaker 2: some moisture in their basement or whatever. It might be
31:49
Speaker 2: a crack along their foundation or something. Should they just
31:53
Speaker 2: call you right away and a look at this.
31:56
Speaker 3: The longer you wait, the more expensive it gets. And
32:01
Speaker 3: after you've been in a business twenty five years, I'm
32:03
Speaker 3: considered now an expert.
32:05
Speaker 4: Absolutely, you're on the show.
32:08
Speaker 3: Well I don't know, okay, but no, I'm allowed to
32:11
Speaker 3: testify in court now as an expert, not a professional.
32:15
Speaker 3: There's a big difference. Professional has a degree and an
32:19
Speaker 3: expert has experience. And a lot of times when I
32:22
Speaker 3: work with engineers that have had their feet dirty, I
32:25
Speaker 3: love them because they've had to work and go to school.
32:29
Speaker 4: Yeah right, they have the perspective of.
32:31
Speaker 2: It, right.
32:31
Speaker 3: Yeah, But some of them never had their hands dirty
32:33
Speaker 3: and come out and tell me I had one child.
32:35
Speaker 3: One time an engineer called me because I couldn't figure
32:37
Speaker 3: it out. It was down Huntington and the first day
32:41
Speaker 3: he was all ears. The second day he's telling me
32:45
Speaker 3: what I should do, and the third day he was
32:47
Speaker 3: telling me how to do what I do. And the
32:49
Speaker 3: first time he'd seen a grouting job was three days before.
32:54
Speaker 4: Yeah, you wonder about that stuff sometimes.
32:56
Speaker 3: I said, that's not the way it works, sir, that's
32:58
Speaker 3: not the way it works. And he's trying to figure
33:00
Speaker 3: your stuff, you know, on paper on I said, don't
33:02
Speaker 3: work that way. You know, you get it wrong. But
33:06
Speaker 3: you know, there's a lot of there's you know, a
33:09
Speaker 3: lot of trial and errors to this job.
33:11
Speaker 4: There was.
33:12
Speaker 3: I mean, it's just like second nature now.
33:14
Speaker 2: Right, That's what I mean. You kind of blew out
33:17
Speaker 2: all the trial and era after thirty years. That's part
33:19
Speaker 2: of where the experience comes into play.
33:21
Speaker 3: At well, the people say, well this, you know, people
33:23
Speaker 3: ask me, said, well, my house got right back together.
33:25
Speaker 3: I said, well, first of all, I can't tell you
33:27
Speaker 3: that I don't know what debris fell down behind it.
33:30
Speaker 3: But this, once we start to lift this, it's going
33:33
Speaker 3: to start talking to us. And if you don't understand
33:36
Speaker 3: that language, you're going to be in big trouble. And
33:40
Speaker 3: it's just that's part of it. The number one of
33:43
Speaker 3: the number one thing you need to learn when you're
33:46
Speaker 3: lifting foundations and lifting concrete slabs is when to stop,
33:51
Speaker 3: because I mean, you win to battle and lose the
33:54
Speaker 3: wars as il saying goes, and I've trust me, I've
33:58
Speaker 3: done that. I don't get paid a second time, but
34:01
Speaker 3: I always come back.
34:03
Speaker 2: We just have a couple of minutes left here. So
34:04
Speaker 2: what I want to do before we leave the airway.
34:06
Speaker 2: Somebody goes to your website marcoconcrete dot com. They take
34:10
Speaker 2: a look around, they decide they want to call you.
34:12
Speaker 2: That's three zero four seven to two lift, which is
34:14
Speaker 2: seven two two fifty four to thirty eight threes zero four,
34:16
Speaker 2: seven to two lift. And so walk me through the
34:18
Speaker 2: process a little bit of what that customer, first time
34:21
Speaker 2: customer is going to experience. They have an issue with
34:23
Speaker 2: their foundation. They think they want you to come out
34:25
Speaker 2: and take a look.
34:25
Speaker 3: They call in secretary of takes her excuse me, taket
34:29
Speaker 3: your name and number down. Like I got three leads
34:32
Speaker 3: in the track. Once I leave here, I got to
34:34
Speaker 3: go to look at three and I got to look
34:37
Speaker 3: at it and tell them whether I can fix it,
34:39
Speaker 3: whether I can't. It's it's very simple with us, and
34:44
Speaker 3: we're very polite or try to be. And you know
34:48
Speaker 3: it's just that.
34:49
Speaker 2: Simple, you know, just browsing around online and looking at
34:53
Speaker 2: some folks responses to your business over time and comments
34:55
Speaker 2: that people leave. They love your professionalism, They love the
34:58
Speaker 2: fact that the work site's always left as much as
35:01
Speaker 2: possible the way that they found it, you know, clean
35:03
Speaker 2: and tidied up and everything. And and like you talked
35:06
Speaker 2: about the respect to given to the to the client,
35:08
Speaker 2: I mean, your your history proves your own point because
35:12
Speaker 2: that's what all your clients say about you.
35:14
Speaker 3: Yeah, I've got two or three four big boxes full
35:18
Speaker 3: of They write in after we're done and say, you know,
35:22
Speaker 3: we had four people look at this, and Marco Concrete
35:26
Speaker 3: was you know, they were a little more expensive, but
35:28
Speaker 3: everything was perfect. Everything was cleaned, the house never leaked,
35:32
Speaker 3: our walls are straight, the drains are fine, and you
35:36
Speaker 3: know it was worth an extra couple thousand dollars.
35:38
Speaker 2: What's your estimation time right now as far as you
35:41
Speaker 2: come out sometime this week to take a look at
35:43
Speaker 2: somebody who calls you, what's where are you scheduling jobs
35:45
Speaker 2: at right now? A month about a month out? Yeah,
35:48
Speaker 2: it's not bad. That's that's that's that's pretty quick turnaround.
35:50
Speaker 2: Honestly for this industry, that's pretty good.
35:52
Speaker 3: Well, we got a big job in Homington starting out,
35:56
Speaker 3: and I got another big job just you know, you'll
36:01
Speaker 3: go along with you to do a bunch of eight
36:02
Speaker 3: and ten thousand dollars jobs and all of a sudden,
36:04
Speaker 3: bam here comes from in for one hundred sure yea.
36:07
Speaker 3: And the worst, the probably the biggest problem we have
36:09
Speaker 3: is I hear from everybody is finding help. So if
36:13
Speaker 3: you're out there and you're listening to this today and
36:16
Speaker 3: you need a job, you know, please give us a call.
36:20
Speaker 3: If you have a work ethic and you're willing to work,
36:22
Speaker 3: you give us a call. We'll put you to work.
36:24
Speaker 2: Be reliable, be reliable. Let me get that information out
36:28
Speaker 2: there for all the folks. If maybe you're looking to
36:30
Speaker 2: get on a crew, or of course you need to
36:32
Speaker 2: contract Marco Concrete to help you out with a problem
36:35
Speaker 2: that you have, Let's go ahead and get all that
36:36
Speaker 2: information out there for you for this last minute of
36:38
Speaker 2: the program. You can find online first and foremost marcoconcrete
36:41
Speaker 2: dot com. As easy as it gets you go to
36:43
Speaker 2: marcoconcrete dot com. Great website, all kinds of nice stuff,
36:46
Speaker 2: laid out over there. So if you need a look
36:48
Speaker 2: to make sure the service that you want is a
36:51
Speaker 2: cover by Marco, you can find it there. But it is,
36:53
Speaker 2: I mean, if it has to do with your foundation,
36:54
Speaker 2: anything along those lines, Marco can do it for you.
36:56
Speaker 2: And you can call them the numbers threes or a
36:58
Speaker 2: four seven to two lift. That's really easy to remember, seven
37:00
Speaker 2: to two lift if you have a hard time figuring
37:03
Speaker 2: out those letters. It's three zero four seven two two
37:05
Speaker 2: fifty four thirty eight. Three zero four seven two two
37:08
Speaker 2: fifty four to thirty eight is where you can where
37:11
Speaker 2: you can call once again online it's Marcoconcrete dot com.
37:15
Speaker 2: And I just want to remind you thirty years in
37:16
Speaker 2: business in this area. So that's thirty years knowing our soil,
37:20
Speaker 2: knowing our foundations, knowing our neighborhoods and all of those
37:24
Speaker 2: different things, and all of those things come into play
37:26
Speaker 2: when it comes to being able to do the job
37:28
Speaker 2: the right way. And it's a lot different from a
37:30
Speaker 2: national company that's giving you a quote on a property
37:32
Speaker 2: they've never seen with soil that they've never looked at,
37:35
Speaker 2: in a place they've never set foot in, or or
37:37
Speaker 2: that they that they only have employees, et cet.
37:40
Speaker 3: Forth and last and but foremost, I'd love to thank
37:43
Speaker 3: everybody that's trusted us over the thirty years and we
37:47
Speaker 3: couldn't have done it without the people of this valley
37:49
Speaker 3: in the Tristate area, and thank you all very much.
37:51
Speaker 2: Ross, thanks again for coming in. Appreciate you coming in
37:53
Speaker 2: and sharing your expertise with us. Yes, sir, we'll see
37:55
Speaker 2: you next year. Then, yes, sir, it's Ross Kirk, Marcoconcrete Lifting,
37:58
Speaker 2: Marcoconcrete dot Com. Seven two two lifts, seven two two lift.
38:01
Speaker 2: Have a great day everyone on five eighty dow five.
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Speaker 1: Eight w c HS A M nifty six point five.
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Speaker 1: That's on Charles ten one oh four point five Cross Lanes,
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Speaker 1: w v RC Media Station. We're proud to live here too.