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Follow-the-Sun Support: How inDrive Cut Incident SLA from 72 Hours to 2 Hours
This story was originally published on HackerNoon at: https://hackernoon.com/follow-the-sun-support-how-indrive-cut-incident-sla-from-72-hours-to-2-hours. How inDrive built 24/7 incident support across Kazakhstan, Brazil, and Malaysia, reducing SLA from 72 hours to 2—without night shifts Check more stories related to programming at: https://hackernoon.com/c/programming. You can also check exclusive content about #incident-management, #technical-support, #sla, #24-hours, #engineering-management, #global-teams, #sre-best-practices, #good-company, and more. This story was written by…
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