Why Five-Star Review Gating Is a Legal Trap
Review gating may seem like a smart way to protect your reputation, but it’s now illegal under the FTC’s Consumer Reviews and Testimonials Rule and can trigger steep penalties. This episode explains why transparent review requests convert better, how to respond to negative feedback publicly, and what local businesses should change in their review workflows right away.
Show Notes
Star Ratings and Review Content - Medill Spiegel Research Center: https://spiegel.medill.northwestern.edu/star-ratings-and-review-content/
The skinny
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