Latest / The Founder's Journey with Fexingo: First-Time Entrepreneurs, Failures, and Lessons Learned
How Rejected Chatbot Scripts Built a 55M Customer Platform
In episode 120 of The Founder's Journey, Lucas and Luna dive into the story of a founder who turned rejected chatbot scripts into a 55-million-dollar customer service platform. They explore how the co-founder of Ada Support, a fintech startup, initially pitched a script-based chatbot to banks and was told 'it feels robotic.' Instead of pivoting away from AI, she doubled down on natural language processing, building a system that learns from past conversations. The episode covers the early rejection from five major banks, the decision to focus on fintech, and how that niche…
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