5 years after Covid-19, healthcare heroes share lessons learned (PT. 2 of 3)

20-Minute Health Talk · Mar 12, 2025 · 21m

When Covid-19 first hit New York City, hospitals faced unprecedented patient surges. Queens, in particular, became an epicenter, overwhelming local facilities. Northwell Health’s John D’Angelo, MD, then operations chief for the Covid Command Center, recognized the urgent need to distribute this burden more evenly across the system. His solution: load-balancing.

In Part 2 of this three-part conversation, you'll hear how load balancing helped Northwell hospitals manage months-long surges and served as a model for other health systems. You'll also hear from Mangala Narasimhan, DO who, like Dr…