Latest / Dealer Talk With Jen Suzuki
Inside CDK's Data: What's Really Holding Service Departments Back With Kim Saylor!
What's really happening inside dealership service departments?
In this episode, Jen sits down with Kim Saylor, Senior Director of Fixed Ops Product Marketing at CDK Global, to break down the real shifts, disruptions, and opportunities shaping fixed ops today.
Kim brings big data, real research, and boots-on-the-ground insights from dealerships across the country — and she's not sugarcoating anything.
Together, Jen and Kim dive into:
Why customer trust is still the #1 weak link—and how the best service departments are fixing it
How AI scheduling and communication tools are actually performing…
The skinny
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