Latest / The Higher Ed Geek Podcast
Episode #292: Redefining Tech Support for the Modern Higher Ed Institution
Tech support isn’t sexy—but it might be the most important thing your institution isn’t thinking enough about. In this episode, Dustin welcomes Christopher Schmidt, Global Director for Client Support at Transact, to unpack why support systems are breaking under pressure and what higher ed needs to do about it. With deep experience in both the military and campus technology, Chris shares a grounded, urgent perspective on how institutions can scale smarter, retain institutional knowledge, and build tech ecosystems that don’t crumble when a key player leaves.
Guest Name: Christopher Schmidt…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.