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The Leadership Mobile: Why Operational Excellence Starts at the Top | Craig A. Stevens
On this episode of The SmartMAI Consulting Edge Podcast, I sit down with Craig A. Stevens, Founder & President of e-WBS.com, to talk about what it actually takes to drive lasting operational change.Craig grew up around his family's hotel-turnaround business, watching properties get transformed from a front-row seat, long before he built a career in industrial engineering, Lean Six Sigma, and change management. Over four decades later, he's distilled that experience into a seven-step framework for operational excellence — leadership, culture, customer focus, people, core competencies…
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