Gerry Brown - The Customer Lifeguard - CX Is Changing Fast
Gerry Brown is known as the customer lifeguard. His ambition is to save the world from poor customer service.
Gerry is Canadian and based in the south of the UK.
Gerry has written a book titled 'When a customer wins, nobody loses.' He has a podcast and he is a regular speaker and adviser, regularly hosting CX workshops.
Mark called Gerry to ask about his book and the post-pandemic CX environment. In particular how can BPOs get more closely aligned with the needs of customers when AI is changing the entire industry?
https://www.linkedin.com/in/gerryhbrown/
https://thecustomerlifeguard.co.uk/…
The skinny
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