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Transcript

TRUITY CREDIT UNION · One on One With a Professional

• 0:09
  Speaker 1: Good money, good morning, good morning, and welcome, welcome, welcome.
• 0:12
  Speaker 1: Idiot's time now for our one on one with the
• 0:15
  Speaker 1: pro and our bro today and Ailey from Truity Credit Union.
• 0:19
  Speaker 1: How are you doing today? Good?
• 0:21
  Speaker 2: Are you what I'm doing? Wonderful you're here?
• 0:23
  Speaker 3: Yes, I am.
• 0:24
  Speaker 1: Well, we got a new year going on at the
• 0:26
  Speaker 1: Truity Credit Union and a lot of people are maybe
• 0:29
  Speaker 1: looking to make some new changes. I understand that you're
• 0:32
  Speaker 1: here to talk a little bit about recruiting today.
• 0:36
  Speaker 3: Yeah, so I'm with our recruiting team.
• 0:38
  Speaker 4: I particularly kind of invest in our applications, our interviews,
• 0:43
  Speaker 4: our screening processes, super passionate about just educating people on
• 0:48
  Speaker 4: you know, how to interview, resumes, all of those things.
• 0:52
  Speaker 4: So we have lots of open positions right now, so
• 0:55
  Speaker 4: excited to talk about those in the new year and
• 0:57
  Speaker 4: the growth that we're having.
• 0:58
  Speaker 2: Well, let's talk about what do you have hoping?
• 1:00
  Speaker 4: So currently we do have quite a few in our
• 1:03
  Speaker 4: Barnisville market. So we have both part time and full
• 1:06
  Speaker 4: time opportunities available specific to our contact center. So that
• 1:10
  Speaker 4: helps our members through chat, email, text message, primarily phone call,
• 1:16
  Speaker 4: but then we also just rolled out video chat last year,
• 1:19
  Speaker 4: so even get to help those members in a face
• 1:22
  Speaker 4: to face kind of way.
• 1:23
  Speaker 2: That's really cool. Yeah, really Georgie.
• 1:25
  Speaker 4: Jetson, Yeah, it feels really interactive and also kind of
• 1:30
  Speaker 4: like how does this even happening?
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  Speaker 3: But it's cool that we get to be a part
• 1:33
  Speaker 3: of it.
• 1:34
  Speaker 2: It is. You guys are on the kind of like
• 1:36
  Speaker 2: the cutting edge.
• 1:36
  Speaker 1: You've got technology at Truity right here in our hometown. Yeah,
• 1:40
  Speaker 1: not importing this in from someplace else, it's right here.
• 1:43
  Speaker 3: Yeah.
• 1:43
  Speaker 4: So they're located our contact center member consultants, both our
• 1:46
  Speaker 4: part time men full time are located in our downtown branch,
• 1:50
  Speaker 4: so they get to interact with all of us in
• 1:53
  Speaker 4: the downtown branch and just help our members locally. So
• 1:57
  Speaker 4: getting to speak with some people probably that you know
• 2:00
  Speaker 4: through your finances, account, maintenance, products and services things like that.
• 2:05
  Speaker 1: Well great, you know, it just makes it more friendly,
• 2:09
  Speaker 1: more more local. When when when that contact is visible,
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  Speaker 1: audio and everything else and right here in your backyard,
• 2:17
  Speaker 1: that's wonderful.
• 2:18
  Speaker 2: Yeah, you guys really know how to do right.
• 2:20
  Speaker 4: Yeah, and kind of speaking to cutting edge technology, we
• 2:23
  Speaker 4: actually just were able to roll out our interactive teller
• 2:27
  Speaker 4: machine and Dewey, So yeah, we just did that we
• 2:30
  Speaker 4: also have a position opening for that, so that once
• 2:33
  Speaker 4: again is one of our member consultants. We call them
• 2:36
  Speaker 4: Interactive Teller Specialists. They help facilitate that machine. So if
• 2:41
  Speaker 4: and when you use that machine, and let's say you
• 2:44
  Speaker 4: need help or you don't have your debit card with you,
• 2:47
  Speaker 4: you're able to press a button and see their face,
• 2:49
  Speaker 4: so they pop up, they help you. They get to
• 2:51
  Speaker 4: see your account everything that you're seeing. You can make
• 2:54
  Speaker 4: loan payments, so you can do anything an ATM can do.
• 2:57
  Speaker 3: So it's pretty neat.
• 2:59
  Speaker 2: No.
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  Speaker 1: I wish this was around when ATMs first popped up,
• 3:02
  Speaker 1: because I.
• 3:02
  Speaker 2: Feel so.
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  Speaker 3: Overwhelming.
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  Speaker 2: I'm not a spring Chicken and I'm looking at this
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  Speaker 2: as take my order.
• 3:12
  Speaker 1: Yeah, but but it, you know, eventually figured it out.
• 3:16
  Speaker 1: But it's nice to know you got somebody behind it
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  Speaker 1: to back it up.
• 3:19
  Speaker 4: Yeah, And it allows you to use the ATM. ITM
• 3:23
  Speaker 4: is what we call it, use that without having your card.
• 3:27
  Speaker 4: So I know I have gone up to an ATM
• 3:29
  Speaker 4: and needed to withdraw cash or whatever my my transaction
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  Speaker 4: might be and not have my card. You know, I've
• 3:36
  Speaker 4: left it at home or whatever I've done. And this
• 3:38
  Speaker 4: allows our IM specialists, which we call Interactive Teller specialists
• 3:43
  Speaker 4: help with that. They get to see you, they they
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  Speaker 4: look at you. You get to scan your ID to
• 3:48
  Speaker 4: ensure that you're you for safety purposes.
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  Speaker 3: But it's a pretty neat role and it is new
• 3:53
  Speaker 3: to the Credit Union.
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  Speaker 4: So we have a super small team and we're excited
• 3:56
  Speaker 4: to hopefully add to that.
• 3:58
  Speaker 1: Well, that is wonderful. Now we've got young people who
• 4:01
  Speaker 1: are going to college, some of them just started like
• 4:03
  Speaker 1: last week or so, yeah, going back and they're thinking
• 4:07
  Speaker 1: along the long term and they're looking at internships.
• 4:10
  Speaker 2: Does Truity provide any intern opportunities.
• 4:14
  Speaker 4: Yes, So we are in the works and planning process
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  Speaker 4: of our internships for this upcoming summer. Okay, so we'll
• 4:21
  Speaker 4: speak to last year because I'm sure assuming that it'll
• 4:24
  Speaker 4: kind of mirror last year as well. We had the
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  Speaker 4: opportunity to have eight interns last year and really get
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  Speaker 4: to know the ins and outs of the Credit Union
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  Speaker 4: as a whole, kind of what we do, why we
• 4:35
  Speaker 4: do what we do.
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  Speaker 3: So it's a nine week paid internship.
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  Speaker 4: We typically open up to any juniors and seniors that
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  Speaker 4: are in high school and then anyone that's in college
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  Speaker 4: as well. So we do have an application process and
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  Speaker 4: we'll be ling out in the next couple of months,
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  Speaker 4: so just kind of encouraging to stay tuned on that
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  Speaker 4: as parents or even students are looking at those internships.
• 4:59
  Speaker 1: Wow, that's amazing. Yeah, you guys have a great website
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  Speaker 1: and it lists oftentimes all of the opportunities that are
• 5:06
  Speaker 1: available for employment and for internships. And that website is
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  Speaker 1: TRUDYCU dot org. And I don't know who put that together,
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  Speaker 1: but it's so easy to navigate. Even at person like.
• 5:20
  Speaker 2: Me can do it.
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  Speaker 4: Yeah, it's been really nice just being able to see
• 5:24
  Speaker 4: not only the products and services that we offer, but
• 5:26
  Speaker 4: specific to me, our careers page as well. So it's
• 5:30
  Speaker 4: on there we get to see the ins and outs
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  Speaker 4: of our previous employees, kind of their growth plans, some testimonials,
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  Speaker 4: as well as all of our benefit information. So if
• 5:40
  Speaker 4: you want to know the ins and outs of a
• 5:42
  Speaker 4: role at Trudy Credit Union, you'll learn it on.
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  Speaker 3: Our careers page. That's the best place to learn it.
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  Speaker 1: Boy, I tell you, it's got links to where you
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  Speaker 1: need to go. Oh yeah, you know, get getting back
• 5:52
  Speaker 1: into the technology thing.
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  Speaker 2: I can do my banking on my phone.
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  Speaker 4: Yeah, oh yeah, mobile banking is super helpful, and you
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  Speaker 4: can do it anywhere.
• 6:02
  Speaker 3: Yeah, it's really nice.
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  Speaker 4: I like a nice walk downtown so that I can
• 6:05
  Speaker 4: go do my transactions. But when you don't have time
• 6:08
  Speaker 4: for that or you need something quick, that mobile banking
• 6:10
  Speaker 4: really steps in and helps you out however might need it.
• 6:14
  Speaker 2: Igo.
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  Speaker 1: Well, you mentioned one thing about the nice walk downtown.
• 6:17
  Speaker 1: It is you're building in downtown Bartlesviield is awesome. That
• 6:22
  Speaker 1: mural is awesome, and the people inside are so awesomely helpful.
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  Speaker 1: I have had nothing but great experiences. If I've had
• 6:33
  Speaker 1: a question, it's been answered pretty darn quick, and if
• 6:36
  Speaker 1: it wasn't from the person I originally talked to, they
• 6:39
  Speaker 1: pointed me into the direction of the person I needed
• 6:41
  Speaker 1: to speak with and problem solved.
• 6:44
  Speaker 2: That's just how darn nice it is.
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  Speaker 4: Yeah, and we have a really great training team that
• 6:51
  Speaker 4: allows for tons of opportunities to cross train job shadowing
• 6:55
  Speaker 4: opportunities too, so people not only are you know, subject
• 7:00
  Speaker 4: matter experts in their role and what they do every day,
• 7:03
  Speaker 4: but also get to get their toes into different things
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  Speaker 4: that we do throughout the Credit Union. Because we have
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  Speaker 4: such a vast array of products and services, it can
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  Speaker 4: be really.
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  Speaker 3: Overwhelming for our members.
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  Speaker 4: So our goal is really to provide education and help
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  Speaker 4: how we can and if we can't help, knowing that
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  Speaker 4: too and passing it along. So our training team and
• 7:24
  Speaker 4: just the opportunities to train and grow really is something
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  Speaker 4: unique that I had an experience before Truity.
• 7:30
  Speaker 1: When you recruit people do come to work for you
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  Speaker 1: at Truity, are these folks, maybe several weeks into the job,
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  Speaker 1: kind of amazed at just how much they have learned
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  Speaker 1: about different things as they're doing their day to.
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  Speaker 4: Day Yeah, so I can speak to my experience as
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  Speaker 4: well as we do lots of different surveys throughout your
• 7:51
  Speaker 4: first couple of weeks of work to really see you
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  Speaker 4: know where you're at, what are you thinking, what.
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  Speaker 3: Can we assist with?
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  Speaker 4: And through those it's really kind of it's so impressive really,
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  Speaker 4: just the kind of knowledge that we get to learn,
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  Speaker 4: and then also the exposure that we get to have
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  Speaker 4: to things that maybe you've never been exposed to, especially
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  Speaker 4: in the financial realm. Now, those folks that come in
• 8:12
  Speaker 4: with products and service knowledge or have been in a
• 8:14
  Speaker 4: financial institution and get to continue their career with Truity
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  Speaker 4: Credit Union, they get to learn those the Truty way,
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  Speaker 4: and so I'm biased, but I think that we do
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  Speaker 4: that away like no one else and provide that exceptional
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  Speaker 4: service that helps our members.
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  Speaker 3: Feel, you know, valued and cared for.
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  Speaker 4: And that's what we really look for when we're looking
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  Speaker 4: for new careers and people that want to.
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  Speaker 3: Work at Truity Credit Union.
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  Speaker 1: You have a very interesting culture. It's not a corporate culture.
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  Speaker 1: It's a community culture because not only are you working together,
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  Speaker 1: you're working together as a community, but also in a community.
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  Speaker 1: And everybody is so aware of that. And that's something
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  Speaker 1: that kind of gets past some folks. They figure it's
• 9:00
  Speaker 1: only confined to their four walls and that's it. I climb,
• 9:02
  Speaker 1: I'm to go home, but no, Truity is pretty much everywhere.
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  Speaker 4: Yeah, and it really gives us an opportunity to not
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  Speaker 4: only do your job right. We like to go to
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  Speaker 4: work and we like to do our job, but you
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  Speaker 4: also get to invest in the community around you. Most
• 9:17
  Speaker 4: of us have family, friends, co workers, even peers that
• 9:22
  Speaker 4: are in our communities that we've seen been impacted by
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  Speaker 4: our products or services or just.
• 9:28
  Speaker 3: The things that we get to do at Truity. So
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  Speaker 3: it's pretty neat.
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  Speaker 1: It is one of the things that I get a
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  Speaker 1: kick out of Barblesville is a good sized town.
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  Speaker 2: It's a small city, is what it is.
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  Speaker 1: But lo and behold when I'm engaged in maybe going
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  Speaker 1: out to a fundraising event or a community event, or
• 9:53
  Speaker 1: watching my children participate in school events, by golly, there's.
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  Speaker 2: Somebody from Truity there.
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  Speaker 1: Yeah, somebody I know sharing the same experience of living
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  Speaker 1: in the same community that I live in.
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  Speaker 2: And you know what, that's very reassuring.
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  Speaker 3: Yeah, yeah, we actually had an experience. It was in
• 10:10
  Speaker 3: a break room.
• 10:12
  Speaker 4: So not really feeling that, but one of my coworkers
• 10:15
  Speaker 4: and I were talking about how we see each other
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  Speaker 4: so often, like you see each other all of these
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  Speaker 4: different things, and before we worked at Trudy, we didn't
• 10:23
  Speaker 4: even really know each other, so it's been so neat.
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  Speaker 4: And he had said, you know, we're all living the
• 10:27
  Speaker 4: same life, just in different fonts, And I just felt
• 10:30
  Speaker 4: like that was so true to kind of our community.
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  Speaker 3: We all are living.
• 10:34
  Speaker 4: The same things, but just seeing it in different ways
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  Speaker 4: and kind of different timelines.
• 10:39
  Speaker 1: So in the way the Truity gets out into the community,
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  Speaker 1: Truity is a big sponsor of a lot of our
• 10:45
  Speaker 1: community events and a lot of the people who work
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  Speaker 1: at Trudy also engage in the special events too, very visibly.
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  Speaker 2: And it's not like.
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  Speaker 1: Everybody's going out there beating on there chess saying look
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  Speaker 1: at us.
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  Speaker 2: It's just very kind of.
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  Speaker 1: Cool and with the smile saying Hi, good to see you,
• 11:02
  Speaker 1: thanks for being around, you know, And it's that kind of.
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  Speaker 2: Culture that's really kind of sets you apart from a lot.
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  Speaker 4: Yeah, it's really neat to be a part of it
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  Speaker 4: and be a contributor of that. Something that we offer
• 11:12
  Speaker 4: as well is we do have paid vacation or paid
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  Speaker 4: volunteer time excuse me. So it allows us to not
• 11:19
  Speaker 4: only invest in something that we care about community wise
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  Speaker 4: with our time or our sponsorship, but also allows the
• 11:27
  Speaker 4: credit Union to invest in us, to invest in community
• 11:30
  Speaker 4: who invest in Credit Union. So it's just kind of
• 11:32
  Speaker 4: this whole circle of how can you care for someone else?
• 11:35
  Speaker 2: Wow? And it speaks volumes, it really does. It really does.
• 11:39
  Speaker 1: Now once again, you're looking for recruits and if they're interested,
• 11:45
  Speaker 1: we need to get them to go to the website first,
• 11:48
  Speaker 1: maybe to get a little bit familiar before they start
• 11:50
  Speaker 1: making calls.
• 11:50
  Speaker 4: Right yep, yep, So careers at dot Trudy, see you
• 11:55
  Speaker 4: at dot org.
• 11:56
  Speaker 3: Excuse me, that's going to be the best way to
• 11:58
  Speaker 3: get in touch with us.
• 12:00
  Speaker 4: Also right off of our truity page as well, so
• 12:03
  Speaker 4: you can find our careers on there.
• 12:05
  Speaker 3: That'll take you to our careers page.
• 12:07
  Speaker 4: Within that, there's lots of different contact information. Jobs at
• 12:11
  Speaker 4: trudycu dot org is a great email to get in
• 12:13
  Speaker 4: chuch with us as well, so we're happy to help
• 12:16
  Speaker 4: answer any questions or walk through any of our current
• 12:19
  Speaker 4: openings or maybe even our future openings.
• 12:22
  Speaker 1: Well, that's that is just absolutely wonderful, beautiful building downtown.
• 12:27
  Speaker 1: You can't miss it. And the one on the south
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  Speaker 1: West Washington Boulevard.
• 12:32
  Speaker 2: Yes, that's an artsy kind of looking thing. I like it. Yes,
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  Speaker 2: it's beautiful.
• 12:37
  Speaker 4: Yeah.
• 12:37
  Speaker 3: I loved it with the Christmas lights on too.
• 12:41
  Speaker 2: Yeah. Yeah. And then of course you can go to
• 12:43
  Speaker 2: Dewey to the I.
• 12:45
  Speaker 4: Correct, we're calling that I Yes, and it just got
• 12:48
  Speaker 4: a fresh wrap and it is gorgeous too, so it's
• 12:51
  Speaker 4: really really neat and hitfully.
• 12:52
  Speaker 3: Will help serve our doy members as well.
• 12:55
  Speaker 2: My goodness sakes true. He's been around for a long
• 12:57
  Speaker 2: time and if.
• 12:59
  Speaker 1: You people want to look at the history, you can
• 13:02
  Speaker 1: find it on the website, but it was founded right
• 13:04
  Speaker 1: here in Bartlesville, a bunch of ladies working at Phillips
• 13:08
  Speaker 1: trying to help each other out.
• 13:09
  Speaker 2: How do we save money?
• 13:10
  Speaker 1: How do we well, here, let's start this little thing.
• 13:14
  Speaker 1: And this little thing turned into a little credit union.
• 13:17
  Speaker 1: In this little credit union turned into a great, big
• 13:20
  Speaker 1: community credit union where not only are you a customer,
• 13:23
  Speaker 1: you do are a shareholder.
• 13:26
  Speaker 3: Yep, definitely. So all of our members are members.
• 13:29
  Speaker 4: Of the credit union, so you get to say and
• 13:31
  Speaker 4: what we get to do, and it really just allows
• 13:34
  Speaker 4: for us to be able to see what works best
• 13:37
  Speaker 4: for you and how can we best serve you. What
• 13:39
  Speaker 4: are the products that are going to benefit our communities
• 13:42
  Speaker 4: the most, that's really important to us just as a whole.
• 13:45
  Speaker 1: Well, yeah, I tell you what. It's so invaluable to
• 13:48
  Speaker 1: our community. Haley, you always bring good news when you
• 13:51
  Speaker 1: drop you know that. She comes in with a big spile.
• 13:54
  Speaker 1: She goes, guess what we've got jobs?
• 13:56
  Speaker 3: Yeah, okay, people are Yeah, I've got to be that person.
• 14:00
  Speaker 3: I'm honored to be that versa.
• 14:01
  Speaker 1: Well, well, very good. It's always great to have you
• 14:03
  Speaker 1: on board. Thank you very much for being in with
• 14:05
  Speaker 1: us here on our one on one with the pro
• 14:07
  Speaker 1: with Truity Credit Union right here on.
• 14:10
  Speaker 2: K one, the one you trust. Thanks for listening to
• 14:15
  Speaker 2: one on one with a professional, A paid presentation at
• 14:18
  Speaker 2: fourteen hundred K one