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Guests Notice This First – And It Costs You Everything
What’s the one thing that can make or break your guest experience?
Cleaning.
In this episode of Turnover Tactics – powered by Turno – Chris Rule breaks down why cleaning and turnovers are the most critical part of any short-term rental business, and the costly mistakes that are quietly damaging your reviews.
We cover:
- What guests notice the moment they walk through the door
- The common cleaning mistakes that cost you 5-star reviews
- Whether you should inspect after your cleaners
- Why missed maintenance issues hurt long-term performance
- How guest expectations have evolved – and what…
The skinny
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