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Heart-Led Healing Unveiled with Dr. Rachael Degurse · The Heart-Led Business Show

• 0:01
  Speaker: Welcome to the heart-led Business Show, where compassion meets commerce and leaders lead with love.
• 0:09
  Speaker: Join your host, Tom Jackobs, as he delves into the insightful conversations with visionary business leaders who defy the status quo, putting humanity first and profit second.
• 0:20
  Speaker: From heartfelt strategies to inspiring stories, this podcast is your compass in the world of conscious capitalism.
• 0:29
  Speaker: So buckle up and let's go.
• 0:31
  Speaker: Let your heart guide your business journey.
• 0:36
  Tom Jackobs: Ladies and gents, buckle up tight for we are journeying into the heart of business and busting some serious medical myths tonight.
• 0:45
  Tom Jackobs: Making some major doctor drama with her pearl of wisdom and profundity.
• 0:51
  Tom Jackobs: Dr.
• 0:51
  Tom Jackobs: Rachael Degurse is delighting her delightful heart-led business.
• 0:56
  Tom Jackobs: Gone are the days of corporate cages.
• 0:58
  Tom Jackobs: Dr.
• 0:59
  Tom Jackobs: Rachael has ditched the dread and embraced open and honest patient relationships with gleam and grace.
• 1:07
  Tom Jackobs: Stay tuned as we get thrilled, as we dive deep into her rejuvenating realm on the Heart-Led Business Show.
• 1:15
  Tom Jackobs: No stethoscopes needed.
• 1:16
  Tom Jackobs: Just lend your ears and we'll do the rest.
• 1:19
  Tom Jackobs: Dr.
• 1:20
  Tom Jackobs: Rachael, welcome to the show.
• 1:21
  Rachael Degurse, MD: Thank you for having me.
• 1:23
  Tom Jackobs: I always love to have medical doctors that are ditching the corporate world and going out on their own on the show because there are a lot of doctors that want to do that or, and are afraid of doing that.
• 1:37
  Tom Jackobs: So I think this is going to be a really good conversation on how to make that transition and being okay with being in heart-led business, but also making a profit doing it.
• 1:49
  Tom Jackobs: So I'm really excited for this conversation.
• 1:52
  Tom Jackobs: But of course, the first question I always like to ask is what's your definition of a heart-led business?
• 1:58
  Rachael Degurse, MD: First of all, thank you so much for having me.
• 2:00
  Rachael Degurse, MD: I'm really excited to be here.
• 2:03
  Rachael Degurse, MD: My definition of a heart-led business is putting your guests or patients or whatever clients, however you like to refer to them first and making them the center and focus of your business of what you do.
• 2:19
  Rachael Degurse, MD: Think it's really important to give back to the community.
• 2:22
  Rachael Degurse, MD: So for me, in addition to the business itself is giving back to the community that we're in.
• 2:31
  Rachael Degurse, MD: That's very important.
• 2:32
  Tom Jackobs: That's really awesome.
• 2:32
  Tom Jackobs: And I really like that word guest.
• 2:36
  Tom Jackobs: I've not heard that from a medical doctor before as referring to the people that come to see you.
• 2:42
  Tom Jackobs: And I think that's a really cool way to envision how.
• 2:47
  Tom Jackobs: Is that how you actually refer to the patients that come to see you?
• 2:51
  Rachael Degurse, MD: It is, yes, we call them guests because they're, we're inviting them into our home, so to speak our business, and we want them to feel well taken care of and heard and listened to, and I feel like guest is the best way to describe that.
• 3:10
  Tom Jackobs: That's very cool.
• 3:11
  Tom Jackobs: I remember I had to have a hernia surgery years ago and the hospital that I went to was very much on the par of a five star hotel.
• 3:24
  Tom Jackobs: And they referred to, they had a piano, in the lobby of a hospital, like as you can get wheeled in.
• 3:32
  Tom Jackobs: I was like, Oh, this is really interesting.
• 3:34
  Tom Jackobs: This is going to be an interesting experience at a hospital getting surgery.
• 3:38
  Tom Jackobs: But it, it was on par with that as well, which is, it left me feeling really nice in terms of just being taken care of as well.
• 3:46
  Tom Jackobs: So that's very cool.
• 3:48
  Tom Jackobs: Yeah.
• 3:49
  Rachael Degurse, MD: Yeah, I think that a lot of medical situations, because of their very clinical aspect, which is, natural it's sterile, you want to make sure it's clean, but sometimes it can really that relationship, which is fundamental, I think, to a physician and patient relationship is the connection.
• 4:11
  Tom Jackobs: Yeah.
• 4:12
  Tom Jackobs: And especially as you're transitioning from insurance to cash pay, You really needed to take care of the patients and the guests so that they come back for more and give you good reviews online as well.
• 4:26
  Tom Jackobs: I expect that's probably pretty important as well.
• 4:31
  Rachael Degurse, MD: Oh, yes.
• 4:31
  Rachael Degurse, MD: Very important.
• 4:33
  Rachael Degurse, MD: It's a little bit of a different mentality.
• 4:36
  Rachael Degurse, MD: When you're, I, as I'm a primary care physician by a training of family medicine and, the reviews are, important, but ultimately people are going to still come and see you no matter if you have a bad experience with one person.
• 4:52
  Rachael Degurse, MD: And, It's not as much the case here, so it's very important to make that connection and make everybody feel well-taken.
• 4:58
  Tom Jackobs: Yeah.
• 4:59
  Tom Jackobs: Why do you think that?
• 5:02
  Tom Jackobs: In traditional medicine where, we have a PCP that, or primary care physician that kind of we're assigned to by insurance.
• 5:10
  Tom Jackobs: Why do you think that the mentality is I just have to go to the same one.
• 5:15
  Tom Jackobs: I can't switch.
• 5:17
  Tom Jackobs: What do you think is driving that?
• 5:19
  Rachael Degurse, MD: Tradition, in early medicine, the patient, they couldn't even question the doctor, the doctor just told you what to do and that's what you did.
• 5:30
  Rachael Degurse, MD: Now, whether you actually followed it or not, that's your choice, but, to ask a question back about, maybe you'd feel uncomfortable about that choice or ask follow up are there any other options?
• 5:41
  Rachael Degurse, MD: That just wasn't ever done, In the fifties or sixties, like the monarch of your healthcare journey.
• 5:49
  Rachael Degurse, MD: And what they said went and for better or worse, changed a lot.
• 5:56
  Rachael Degurse, MD: And, but I still feel like a little bit of that mentality is there that people go into a lot of doctor's office expecting to wait a long time and maybe have an uncomfortable experience on some aspect.
• 6:11
  Rachael Degurse, MD: And they also don't know how much they're going to be paying for it.
• 6:14
  Rachael Degurse, MD: And it's just a lot of uncertainty and confusion and fear sometimes which, yeah, honestly, from a physician point of view, that's not our intention but that's more of the corporate or the setup of the actual office that leads.
• 6:33
  Tom Jackobs: Yeah.
• 6:33
  Tom Jackobs: Yeah.
• 6:34
  Tom Jackobs: And I think that's a shame as well, because like you said, it doesn't have to be that way.
• 6:40
  Tom Jackobs: But let's shift gears a little bit.
• 6:41
  Tom Jackobs: Tell us a little bit about your business now and what inspired you to have a heart-led business?
• 6:47
  Rachael Degurse, MD: So I own a med spa it's called Pearl Skin and Body Rejuvenation and basically what that is non-surgical cosmetic procedures because there is some confusion about what is a med spa.
• 6:59
  Rachael Degurse, MD: So we don't do like massages or you don't have like a woo experience, you're not going to get like the fronds.
• 7:09
  Rachael Degurse, MD: Slapped against your seaweed wrap, none of those things here but basically if you have a cosmetic concern then we can address that from a non-surgical perspective.
• 7:22
  Rachael Degurse, MD: We do injectables skin care, weight loss, body contouring, skin tightening.
• 7:28
  Rachael Degurse, MD: So a wide variety of things are available or you don't have to have surgery.
• 7:33
  Tom Jackobs: Okay.
• 7:34
  Tom Jackobs: So what's the difference?
• 7:35
  Tom Jackobs: Cause I've heard the two different phrases before, cosmetic practitioner and plastic surgeon.
• 7:44
  Tom Jackobs: What's the difference between the two?
• 7:48
  Rachael Degurse, MD: So a plastic surgeon is a medical doctor.
• 7:51
  Rachael Degurse, MD: So he's gone to medical school done a surgical residency or a plastic surgeon, plastic surgery residency.
• 8:00
  Rachael Degurse, MD: You can approach that a couple of different ways.
• 8:02
  Rachael Degurse, MD: And then they do primarily surgical cosmetic procedures.
• 8:07
  Rachael Degurse, MD: So facelifts, tummy tucks, liposuction, those kinds of things are all their bread and butter.
• 8:13
  Rachael Degurse, MD: Now sometimes a plastic surgeon will have a med spa attached to it.
• 8:16
  Rachael Degurse, MD: That's becoming very popular where they have their non-surgical cosmetic procedures done as well.
• 8:24
  Rachael Degurse, MD: A way for them to keep everything all in one, one space.
• 8:27
  Rachael Degurse, MD: And, a lot of times people do have better outcomes.
• 8:31
  Rachael Degurse, MD: from surgery if they do the non-surgical things either before or after.
• 8:36
  Rachael Degurse, MD: Everybody's facelifts looks better if you have good looking skin.
• 8:39
  Rachael Degurse, MD: It makes sense.
• 8:40
  Rachael Degurse, MD: And then like a aesthetic practitioner or cosmetic practitioner is somebody who is in that med spa setting, non-surgical setting.
• 8:49
  Rachael Degurse, MD: It doesn't necessarily have to be a physician.
• 8:52
  Rachael Degurse, MD: Although legally med spas are overseen at least by a physician or have a physician medical director.
• 9:00
  Rachael Degurse, MD: But sometimes a aesthetic practitioner will be like a PA or a nurse practitioner or even like an a little bit.
• 9:07
  Rachael Degurse, MD: Definitely less less skill technically than a plastic surgeon.
• 9:12
  Tom Jackobs: Okay.
• 9:12
  Tom Jackobs: And less invasive as well.
• 9:14
  Tom Jackobs: So tell me about the transition that you went through to go from being a family medical practitioner to having a med spa.
• 9:24
  Tom Jackobs: What was that like for you?
• 9:25
  Rachael Degurse, MD: was a big challenge that I'm still learning how to grapple with, but basically I, in my family medicine practice was part of a multi-specialty group independent group that was owned by the physicians they decided to sell their business.
• 9:45
  Rachael Degurse, MD: Very common they sold their business to a large company and then that large company sold their business to an even larger company.
• 9:57
  Rachael Degurse, MD: So within span of two years, we went from a small independent physician owned group to being the second largest healthcare organization in the country just because of who we were, you get that, you get a lot of changes.
• 10:13
  Rachael Degurse, MD: My day looked a lot different than it used to.
• 10:17
  Rachael Degurse, MD: And I was very happy with my day.
• 10:19
  Rachael Degurse, MD: I saw 18 patients a day.
• 10:23
  Rachael Degurse, MD: I spent 30 minutes with everybody.
• 10:25
  Rachael Degurse, MD: If somebody needed more time, I could do that.
• 10:27
  Rachael Degurse, MD: And I was very okay with that.
• 10:29
  Rachael Degurse, MD: But my employer was not okay with that.
• 10:34
  Rachael Degurse, MD: They wanted us to see, up to 26 patients a day.
• 10:38
  Rachael Degurse, MD: And in the amount of time.
• 10:40
  Rachael Degurse, MD: So that, that's a big change.
• 10:42
  Rachael Degurse, MD: And if you felt like you needed more time with somebody that time came out of.
• 10:47
  Rachael Degurse, MD: Somewhere likely your personal time, your time for lunch, or your time with your family, you got to work, I went to work earlier, I stayed later, and just the things that I enjoyed just slowly got chipped away from me, and so I seriously considered leaving medicine completely, and just Something else that I threw out a lot of that were really unrealistic, like becoming a beekeeper or, just like things that sounded
• 11:21
  Tom Jackobs: Yeah, that would be great, right?
• 11:24
  Tom Jackobs: Yeah.
• 11:24
  Rachael Degurse, MD: And several of my colleagues told me they're like you should consider opening a med spa.
• 11:30
  Rachael Degurse, MD: And at first it was I laughed it off.
• 11:33
  Rachael Degurse, MD: Oh, that's funny.
• 11:34
  Rachael Degurse, MD: Could you imagine me in a med spa?
• 11:36
  Rachael Degurse, MD: I don't know, I'm talking about raising alpacas over here and you're suggesting a med spa and the more that it was suggested and I started doing some research about it, the more I actually found it really appealing because it was a way for me to still practice medicine and connect with my patients, which is The thing that I like the most and I would be able to regain some of the control over my life that I had lost by being owned.
• 12:11
  Rachael Degurse, MD: I did a lot of education, a lot of training, a lot of things in my spare time before I actually opened my doors.
• 12:22
  Rachael Degurse, MD: And for three years, almost about two and a half years, I worked both family medicine and at my med
• 12:29
  Tom Jackobs: Oh, wow.
• 12:30
  Tom Jackobs: Yeah.
• 12:33
  Rachael Degurse, MD: the days that I wasn't, at family medicine.
• 12:36
  Rachael Degurse, MD: I was here just trying to build up my practice as much as possible before I before I left.
• 12:44
  Rachael Degurse, MD: And it was a very slow but I feel like gave me a little bit of the security that I that I needed before I actually took the leap.
• 12:53
  Rachael Degurse, MD: fully to my med spa business.
• 12:55
  Rachael Degurse, MD: And now I'm doing it full time.
• 12:57
  Rachael Degurse, MD: And I thought it would be really challenging.
• 13:00
  Rachael Degurse, MD: Like I would still maybe drive to work on accident, but that's actually never happened.
• 13:05
  Rachael Degurse, MD: So that's great.
• 13:07
  Rachael Degurse, MD: And I feel a lot happier.
• 13:10
  Rachael Degurse, MD: My husband tells me that he didn't even know what life with me was going to be like without me being stressed every day.
• 13:18
  Rachael Degurse, MD: And just to hear that feedback and from people that I, my friends and family, and just me how different I am, just in a positive way.
• 13:29
  Rachael Degurse, MD: Telling me that I made the right choice.
• 13:31
  Rachael Degurse, MD: I couldn't keep going down that, that path that was not going to lead to good things.
• 13:36
  Tom Jackobs: Yeah.
• 13:36
  Tom Jackobs: No doubt.
• 13:38
  Tom Jackobs: And I'm sure the financial implications were quite different as well, leaving a steady paycheck to being an entrepreneur, but how do you put a price on the happiness and the less stress and all of that come with, doing what you love to do and being able to serve.
• 13:56
  Tom Jackobs: Your patience at a higher level than 10 minutes or 15 minutes or five minutes, in the office setting.
• 14:03
  Rachael Degurse, MD: Yes.
• 14:04
  Rachael Degurse, MD: That the paycheck aspect is still a part that I'm still starting to graph trying to work through.
• 14:11
  Rachael Degurse, MD: because yeah, I left a very lucrative job to not have a guaranteed paycheck at all.
• 14:18
  Rachael Degurse, MD: But have a very supportive spouse who still does have a guaranteed job.
• 14:23
  Rachael Degurse, MD: So that's helpful.
• 14:24
  Rachael Degurse, MD: And every time that I question myself, then he supports me, but also I get to do the things that I really enjoy and connect with people and that makes it
• 14:37
  Tom Jackobs: Yeah, absolutely.
• 14:39
  Tom Jackobs: Yeah, I have a friend.
• 14:41
  Tom Jackobs: I shouldn't say I had a friend.
• 14:42
  Tom Jackobs: I have a friend that was an OB-GYN and for just five years in, in private practice and decided to quit, went back, got his MBA.
• 14:53
  Tom Jackobs: And then now is the CEO of a community healthcare system.
• 14:58
  Tom Jackobs: And just living I don't have to wake up at 2 AM and deliver a baby and don't have to worry about the corporate aspects of that work or the insurance that the malpractice insurance that you have to pay as well.
• 15:11
  Tom Jackobs: But just being able to give back to the community as well in terms of being, building a community healthcare system which serves underinsured or non-insured people in the community, which is pretty cool.
• 15:24
  Tom Jackobs: It's cool to see that, people doing that with, still with medical degree, but not necessarily practicing medicine as well.
• 15:33
  Rachael Degurse, MD: Yeah.
• 15:33
  Rachael Degurse, MD: That's fantastic.
• 15:35
  Rachael Degurse, MD: I've talked to a lot of physicians in this process.
• 15:39
  Rachael Degurse, MD: I'm part of several physician groups and the, There's a lot of that burnout happening.
• 15:45
  Rachael Degurse, MD: And nobody goes to medical school because they're like, Oh, I love dealing with insurance or they don't go into it for the money.
• 15:54
  Rachael Degurse, MD: And honestly, they don't teach us about the, business side of medicine.
• 16:00
  Rachael Degurse, MD: You just go through your training and you learn all of your things that are important for taking care of people.
• 16:05
  Rachael Degurse, MD: And then they.
• 16:06
  Rachael Degurse, MD: You just go out into the world and it's totally different than what you expected it to be.
• 16:11
  Rachael Degurse, MD: And it's quite shocking to devote over a decade of your life to something and have it not be what you thought it was going to be.
• 16:20
  Rachael Degurse, MD: So there, there's a lot of this discontent happening and, a lot of fear about what do I do now with my life and The nice thing about being a doctor is that fundamentally, you're a great learner.
• 16:36
  Rachael Degurse, MD: You're a professional student.
• 16:38
  Rachael Degurse, MD: You can do almost anything with that.
• 16:41
  Rachael Degurse, MD: It just takes a little bit of courage and support and finding something that you do love.
• 16:49
  Tom Jackobs: So you had mentioned too, that as part of your practice, you like to give back to the community, part of being that heart-led business.
• 16:57
  Tom Jackobs: So what is it that you do for the community in terms of giving back?
• 17:03
  Rachael Degurse, MD: So one of the big organizations that we support is a a nonprofit in town called Cheyenne Village.
• 17:09
  Rachael Degurse, MD: We're in Colorado Springs, Colorado, and this is an organization that supports adults with developmental disabilities.
• 17:17
  Rachael Degurse, MD: It's one of those group of people that gets, Not forgotten, but like they don't have as many services available to them.
• 17:25
  Rachael Degurse, MD: There's a lot available for children especially in the school settings, but once you turn 18, there's not a lot of resources for these people.
• 17:34
  Rachael Degurse, MD: And their mission is really to support them and help them be as independent, as possible, whatever their highest level of independence is.
• 17:45
  Rachael Degurse, MD: So they You know, help provide housing for them.
• 17:49
  Rachael Degurse, MD: And then also if they need caregiver support then they also provide that.
• 17:54
  Rachael Degurse, MD: Sometimes it's 24 seven support and sometimes it's just a person living in an apartment and they check in on them like once a day or once a week and just make sure they're paying their bills and taking their medication and then also help, develop life skills so that they can be more independent.
• 18:11
  Rachael Degurse, MD: An organization that we support both financially and then with in kind donations for their fundraisers that they do.
• 18:18
  Rachael Degurse, MD: And a group that we support quite a bit.
• 18:20
  Rachael Degurse, MD: And then some other like peripheral organizations that are, have similar missions, like we also support them in their fundraising attempts.
• 18:28
  Rachael Degurse, MD: That's the main one that we work
• 18:30
  Tom Jackobs: Yeah that's really great.
• 18:31
  Tom Jackobs: That's yeah.
• 18:33
  Tom Jackobs: Finding an organization that's underserved.
• 18:35
  Tom Jackobs: It's so critical.
• 18:37
  Tom Jackobs: And yeah.
• 18:38
  Tom Jackobs: Adults that have some sort of the, the disabilities that you were talking about that definitely is an underserved population.
• 18:47
  Tom Jackobs: There aren't a lot of social services for those folks.
• 18:50
  Tom Jackobs: That's.
• 18:51
  Tom Jackobs: So that's really awesome.
• 18:52
  Tom Jackobs: And what a great way of giving back in terms of, when they have silent auctions and giveaways like that, then, a day at a med spa and let's go get some Botox and a laser treatment and body sculpting.
• 19:07
  Tom Jackobs: It's a win for everybody at that point.
• 19:10
  Rachael Degurse, MD: Absolutely.
• 19:11
  Rachael Degurse, MD: A lot of these people are caregivers who are going to these events and they don't spend a lot of time taking care of themselves.
• 19:17
  Rachael Degurse, MD: They take care of other people a lot.
• 19:18
  Rachael Degurse, MD: So also get to take care of some people that maybe don't prioritize themselves all.
• 19:25
  Tom Jackobs: Yeah, that's awesome.
• 19:26
  Tom Jackobs: That's really great.
• 19:28
  Tom Jackobs: So how do you balance then being a heartled business, but also Taking care of the business and making sure that there's a profit at the end of the day?
• 19:37
  Rachael Degurse, MD: It was a lot easier when I had a guaranteed paycheck because I didn't care as much about making the money.
• 19:45
  Tom Jackobs: right?
• 19:45
  Rachael Degurse, MD: I cared, but It was lower priority because I didn't have to support myself with the business.
• 19:51
  Rachael Degurse, MD: And I definitely have a tendency to give away a lot of things.
• 19:56
  Rachael Degurse, MD: Which I'm trying to wrangle in and find a balance.
• 19:59
  Rachael Degurse, MD: I think the important thing for us is finding those few organizations that we do want to really support that are like on mission for us because for a while there I was just, anybody who approached me was like, hey, do you want to do this donation?
• 20:15
  Rachael Degurse, MD: I was like, I was giving away a lot of services which is not just the service, but also my time.
• 20:22
  Rachael Degurse, MD: And
• 20:22
  Tom Jackobs: product as well, too.
• 20:25
  Rachael Degurse, MD: yes, exactly.
• 20:26
  Rachael Degurse, MD: So finding a few organizations that we really felt connected to has been helpful because we can really focus on them.
• 20:34
  Rachael Degurse, MD: And then I am very fortunate that I have a strong partner who is very analytical, who helps me really like break down the expense, the overhead for some of these things that we do.
• 20:49
  Rachael Degurse, MD: And then that helps me figure out what truly my margin is.
• 20:53
  Rachael Degurse, MD: Cause then I, it gives me a solid number about okay here's what's realistic for you to discount things if you're going to, or so I'm not just making up numbers like on the fly, which is never good when you're running a business.
• 21:09
  Rachael Degurse, MD: So just having some solid idea of what your margins are is important.
• 21:13
  Rachael Degurse, MD: Those have been probably two big things.
• 21:15
  Rachael Degurse, MD: And then we also have a business consulting group that's specific for med spas we've been working with and it's been very helpful to identify.
• 21:24
  Rachael Degurse, MD: Gaps and goals and what industry standards are for margins and Like return on investment and like how much these should be making per hour and those kinds of things that should are good benchmarks for me to set up goals for running our business.
• 21:46
  Rachael Degurse, MD: And it's wrangled me in a little bit more, which is good.
• 21:50
  Rachael Degurse, MD: Cause I just want everybody to feel good and feel like they look good and to me, it's not as important to the.
• 21:57
  Rachael Degurse, MD: Make money, but I do want to keep the lights on and I do want to make sure my family's fed.
• 22:02
  Tom Jackobs: And to continue helping people and supporting the community as well.
• 22:05
  Tom Jackobs: You can't do that if you're out of business as well.
• 22:08
  Tom Jackobs: So that's, I'm really glad that you mentioned that, having a coach and somebody like a second set of eyes.
• 22:15
  Tom Jackobs: To look at the business and give you some advice because, for me, when I first started my fitness business, I didn't have that.
• 22:22
  Tom Jackobs: And I almost went broke because of that.
• 22:24
  Tom Jackobs: And until I invested in coaching and education of running a small business.
• 22:31
  Tom Jackobs: which is drastically different than if you're in the corporate world.
• 22:35
  Tom Jackobs: And you might be managing budgets, but you're not managing the whole enchilada as it were.
• 22:43
  Tom Jackobs: So yeah, that's, once I invested in coaching, it paid off in dividends years and years after the fact.
• 22:49
  Tom Jackobs: So that's really good advice to give to any new business owner is to invest in a coach that's been there and done that.
• 22:58
  Tom Jackobs: I think that's.
• 22:59
  Tom Jackobs: That's really the key as well, because there's a lot of coaches out there that's never really built a business.
• 23:05
  Tom Jackobs: And so how can you coach if you've never been there and at the same point, right?
• 23:12
  Rachael Degurse, MD: Oh that's very true.
• 23:13
  Rachael Degurse, MD: Yes.
• 23:13
  Rachael Degurse, MD: And pretty much for any business you have there's some coach out there for small, some small business organization for your specific industry.
• 23:23
  Rachael Degurse, MD: So it can definitely be found for people who are reputable and educated or reliable.
• 23:29
  Tom Jackobs: And I used to do a lot of teaching and coaching at the small business development Corporation SBDC.
• 23:37
  Tom Jackobs: And that's a nationwide organization.
• 23:40
  Tom Jackobs: I think it's government run at some point.
• 23:42
  Tom Jackobs: There's definitely volunteers.
• 23:44
  Tom Jackobs: Like I volunteered my time to go in and help some business owners with sales advice and things like that.
• 23:50
  Tom Jackobs: So yeah, there's resources out there that don't cost an arm and a leg to get the help that, that small businesses need.
• 23:57
  Tom Jackobs: I'm really glad that you brought that up.
• 23:58
  Rachael Degurse, MD: is another one out there.
• 24:00
  Rachael Degurse, MD: Yeah,
• 24:02
  Tom Jackobs: Score.
• 24:02
  Tom Jackobs: Yeah, that's right.
• 24:03
  Tom Jackobs: The Society of Old Executives.
• 24:08
  Rachael Degurse, MD: I don't know what it stands for.
• 24:10
  Rachael Degurse, MD: I just know it's score.
• 24:11
  Tom Jackobs: Something like, I forget the name, the acronym, but I was thinking they're executives that are no, that are retired typically.
• 24:17
  Tom Jackobs: That helps.
• 24:18
  Rachael Degurse, MD: Yes.
• 24:20
  Rachael Degurse, MD: All the retired executives, that,might be what it is.
• 24:23
  Tom Jackobs: I don't know what the SC that's for.
• 24:25
  Tom Jackobs: Yeah.
• 24:26
  Tom Jackobs: Hopefully we don't get angry emails about that.
• 24:30
  Tom Jackobs: No, I'm sure not.
• 24:32
  Rachael Degurse, MD: I apologize.
• 24:32
  Rachael Degurse, MD: Sorry.
• 24:34
  Tom Jackobs: Anyway Rachael, this has been such a great conversation and I know you, your business is fairly new, there's so many listeners out there that are in that transition or pre transition phase.
• 24:46
  Tom Jackobs: And, having that advice that you shared today is just super valuable for them as well.
• 24:53
  Tom Jackobs: But tell us, before we kind of wrap things up, how can people learn a little bit more about what you're doing?
• 24:58
  Tom Jackobs: And, if they're in the Colorado area to get some some filler or Botox or laser treatments and all that good stuff.
• 25:07
  Rachael Degurse, MD: Thanks.
• 25:08
  Rachael Degurse, MD: If you're in Colorado and you want to come visit us you can check out our website at www.
• 25:14
  Rachael Degurse, MD: pearlskinbody.
• 25:15
  Rachael Degurse, MD: com.
• 25:16
  Rachael Degurse, MD: And we offer free consultations.
• 25:18
  Rachael Degurse, MD: If you would like to reach out to me to just talk about MedSpot ownership or physician transitioning, or have additional questions about that, you can reach me on LinkedIn at Rachael Daguercy MD.
• 25:31
  Tom Jackobs: Awesome.
• 25:32
  Tom Jackobs: Thanks for that.
• 25:33
  Tom Jackobs: And thank you very much for being on the show today and sharing your experience as well.
• 25:38
  Tom Jackobs: This has been a great conversation.
• 25:41
  Rachael Degurse, MD: All right.
• 25:42
  Rachael Degurse, MD: Thank you for having me.
• 25:43
  Tom Jackobs: Absolutely.
• 25:44
  Tom Jackobs: And thank you listeners for listening and watching to the show today.
• 25:48
  Tom Jackobs: We really do appreciate it and make sure you're checking out everything that Dr.
• 25:51
  Tom Jackobs: Rachael is doing.
• 25:52
  Tom Jackobs: And we provided all that down in the show notes.
• 25:55
  Tom Jackobs: So make sure you're checking out those links and connecting with her, especially if you're in Colorado.
• 26:00
  Tom Jackobs: And need a little touch up on the forehead or a little.
• 26:04
  Tom Jackobs: Extra filler around the cheekbones, what have you.
• 26:08
  Tom Jackobs: And if you could do me a solid favor and share this show with a friend or a colleague that could use that advice that we shared on today's show, that would really help spread the word about the show and help some people that might need that help.
• 26:21
  Tom Jackobs: And until next time lead with your heart.
• 26:25
  Speaker 2: You've been listening to the Heart Led Business Show, hosted by Tom Jackobs.
• 26:30
  Speaker 2: Join us next time for another inspiring journey into the heart of business.