Mile Marker 34 – Creating Mack Memories: Christa Tam on Customer Tours, Quality, and the Experience Center
Our podcast team heads to the Mack Trucks Experience Center in Allentown, Pennsylvania, to sit down with Brand Experience Specialist Christa Tam. What started as a dream of becoming an elementary school teacher turned into a 20-year Mack career that touches almost every part of the business: aftermarket, engineering, manufacturing, forecasting, quality, and now customer experience.
In this episode, Christa talks about learning trucks the hard way in parts specifications, moving through roles that kept her close to product change, factory operations, and forecasting, and eventually leading a…
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