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ICYMI - The Robot Didn't Replace the Waiter. It Replaced the First Job
Technology analyst Carmi Levy joins to talk about where restaurant automation is actually heading, and what gets lost when the entry-level job disappears from the equation.
Robots are already in restaurants, following servers from kitchen to table, handling the physical load so staff can focus on service. Carmi is fine with that version. What concerns him is the version where the human is removed entirely. McDonald's tried AI in the drive-thru, pulled it after too many errors, and is now trying again with more mature technology. Wendy's and White Castle are doing the same. The kiosk replaced…
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