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Utilities Face Fines for Poor Service | Albany News
New York’s utility giants are getting slapped with hefty fines for poor customer service—think wildly inaccurate bills, missed appointments, and painfully slow phone responses. Real customers share stories of surprise costs and lost workdays, but there’s hope: some companies, like National Grid, still shine with fast, reliable help. Central Hudson admits shortcomings and vows to overhaul its call center and billing. The Public Service Commission’s goal? Force utilities to listen, respond, and fix things—fast—and remind customers they have power to speak up. Six utilities nailed the benchmarks…
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