Latest / Sales Leadership with Fexingo: Quota Carriers, Sales Managers, and Revenue Teams
Why Your Best Sales Reps Hate Your CRM
Episode 118 of Sales Leadership with Fexingo. Lucas and Luna tackle a quiet crisis in sales operations: the growing friction between top-performing reps and the CRM systems they're forced to use. Drawing on a 2025 Gartner survey showing that 73% of quota carriers describe their CRM as 'a reporting tool, not a selling tool,' the hosts unpack why A-players often game the system, log the bare minimum, or quietly build shadow spreadsheets. They walk through a specific case from a mid-market SaaS company that replaced its rigid CRM workflows with a 'rep-first'…
The skinny
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