1788: HCL Technologies - Digital Change in Financial Services
Rahul Singh from HCL Technologies discusses how covid has accelerated digital change in the financial services industry. Banks had to adjust in 2020, as the use of cash dropped off a cliff and mobile banking grew by 13%, while branches were forced to close overnight rapidly. As lockdowns were imposed without warning, some of the world's oldest, most cautious organizations were suddenly forced to change – do nothing, and they would surely see a mass customer exodus. HCL manages IT for Deutsche Bank, ING, and Metro Bank, so I asked Rahul to share his unique insight into the industry challenges…
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