Latest / Omni Talk Retail / Black Friday Hits RECORD $11.8 Billion in Online Sales | Fast Five Shorts
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- 0:00Black
- 0:00Friday
- 0:00saw
- 0:00a
- 0:01record
- 0:01$11.8
- 0:02billion
- 0:03in
- 0:03online
- 0:04sales.
- 0:04According
- 0:04to
- 0:05Adobe
- 0:05Analytics.
- 0:06Black
- 0:06Friday
- 0:06online
- 0:06sales
- 0:07hit
- 0:08$11.8
- 0:09billion,
- 0:10up
- 0:109.1%
- 0:11from
- 0:11last
- 0:12year,
- 0:12with
- 0:12mobile
- 0:13accounting
- 0:13for
- 0:1355%
- 0:14of
- 0:14purchases
- 0:15and
- 0:15buy
- 0:15now,
- 0:15pay
- 0:16later
- 0:16accounting
- 0:16for
- 0:17almost
- 0:17$800
- 0:18million
- 0:18of
- 0:19the
- 0:19online
- 0:19spend.
- 0:20Other
- 0:20reporting
- 0:21services
- 0:21like
- 0:21MasterCard
- 0:22Spending
- 0:23Pulse
- 0:23corroborated
- 0:24these
- 0:24figures,
- 0:24noting
- 0:25a
- 0:2510.4%
- 0:26growth
- 0:26in
- 0:27E
- 0:27commerce
- 0:27sales
- 0:28on
- 0:28Black
- 0:28Friday.
- 0:29And
- 0:29finally,
- 0:30also
- 0:31According
- 0:31to
- 0:31Adobe,
- 0:32AI
- 0:32driven
- 0:33traffic
- 0:33to
- 0:34US
- 0:34retail
- 0:35sites
- 0:35soared
- 0:36805%
- 0:38compared
- 0:38to
- 0:38last
- 0:38year.
- 0:39Chris,
- 0:40what
- 0:40are
- 0:41your
- 0:41big
- 0:41takeaways
- 0:42From
- 0:42Black
- 0:43Friday
- 0:432025
- 0:44and
- 0:45what
- 0:45we
- 0:45just
- 0:45noted
- 0:45in
- 0:46these
- 0:46stats?
- 0:46Oh,
- 0:47man.
- 0:47God,
- 0:48where
- 0:48to
- 0:48start?
- 0:48You
- 0:48know,
- 0:48I've
- 0:49got
- 0:49a.
- 0:49I
- 0:49think
- 0:49a
- 0:49number
- 0:49of
- 0:50things
- 0:50stand
- 0:50out
- 0:50as
- 0:50I
- 0:51look
- 0:51at
- 0:51the
- 0:51statistics
- 0:51you
- 0:52just
- 0:52read,
- 0:52as
- 0:52well
- 0:52as
- 0:53other
- 0:53research
- 0:54I
- 0:54did,
- 0:54you
- 0:55know,
- 0:55to
- 0:55prepare
- 0:55for
- 0:55today's
- 0:56show.
- 0:56I
- 0:56think,
- 0:57first
- 0:57of
- 0:57all,
- 0:57I'm
- 0:58not,
- 0:58I'm
- 0:58not
- 0:58surprised
- 0:58at
- 0:58all
- 0:59by
- 0:59the
- 0:59digital
- 0:59numbers.
- 0:59I
- 1:00mean,
- 1:00I
- 1:00can
- 1:00remember
- 1:00back
- 1:01when
- 1:01I
- 1:01was
- 1:01running
- 1:01e
- 1:01commerce
- 1:02for
- 1:02home
- 1:02furnishings
- 1:03back
- 1:03in
- 1:032013,
- 1:04and
- 1:04between
- 1:052013
- 1:05and
- 1:062016,
- 1:06I
- 1:06used
- 1:06to
- 1:07say
- 1:07to
- 1:07my
- 1:07team
- 1:07all
- 1:07the
- 1:07time,
- 1:08expect
- 1:08a
- 1:0810%
- 1:09bump.
- 1:09Like
- 1:10you
- 1:10could
- 1:10take
- 1:10it
- 1:10to
- 1:10the
- 1:10bank.
- 1:11It's
- 1:11going
- 1:11to
- 1:11happen.
- 1:11And
- 1:12I
- 1:12feel
- 1:12like
- 1:12I've
- 1:12said
- 1:13this
- 1:13on
- 1:13past
- 1:13shows
- 1:14when
- 1:14we've
- 1:14been
- 1:14talking
- 1:14about
- 1:15Black
- 1:15Friday
- 1:15as
- 1:16well.
- 1:16I
- 1:16think
- 1:16I've
- 1:16said
- 1:16it
- 1:17probably
- 1:17multiple
- 1:17times.
- 1:18So
- 1:18the
- 1:1810%
- 1:18bumps,
- 1:19not
- 1:19surprising,
- 1:19but
- 1:20it
- 1:20is
- 1:20surprising
- 1:20to
- 1:21see
- 1:21that
- 1:21that
- 1:21trajectory
- 1:22still
- 1:22still
- 1:22is
- 1:22consistently
- 1:23happening
- 1:23year
- 1:24over
- 1:24year.
- 1:24So
- 1:24that's
- 1:24number
- 1:25one.
- 1:26Number
- 1:26two,
- 1:27the
- 1:27clubs,
- 1:27man.
- 1:28I
- 1:28don't
- 1:28know
- 1:28if
- 1:28you
- 1:29saw
- 1:29the
- 1:29data
- 1:29from
- 1:29Placer
- 1:30AI
- 1:30yesterday,
- 1:31but
- 1:31the
- 1:31clubs
- 1:32just
- 1:32crushed
- 1:32it.
- 1:33The,
- 1:33the
- 1:33traffic
- 1:34numbers
- 1:34for
- 1:34Sam's
- 1:35Club,
- 1:35up
- 1:359.7%.
- 1:36BJ's
- 1:37up,
- 1:38not
- 1:388.2%.
- 1:40Costco
- 1:407.7%.
- 1:42So
- 1:42people
- 1:42are
- 1:43finding
- 1:43value
- 1:43in
- 1:43the
- 1:44clubs.
- 1:44Like,
- 1:44who
- 1:44would
- 1:44have
- 1:44ever
- 1:44thought
- 1:45clubs
- 1:45on
- 1:45Black
- 1:46Friday,
- 1:46like,
- 1:46that's
- 1:46kind
- 1:47of
- 1:47the
- 1:47last
- 1:47place
- 1:47I
- 1:48would
- 1:48want
- 1:48to
- 1:48be,
- 1:49you
- 1:49know,
- 1:49given,
- 1:49like,
- 1:50I
- 1:50don't
- 1:50even
- 1:50want
- 1:50to
- 1:50be
- 1:50there
- 1:50on
- 1:51a
- 1:51Saturday
- 1:51or
- 1:51Sunday.
- 1:51You
- 1:52put
- 1:52the
- 1:52Black
- 1:53Friday
- 1:53traffic
- 1:54hell
- 1:54into
- 1:54it.
- 1:54No
- 1:54way.
- 1:54No.
- 1:55Thank
- 1:55you.
- 1:55But
- 1:55hey,
- 1:56I
- 1:56guess
- 1:56when
- 1:56you
- 1:56got
- 1:56to
- 1:56get
- 1:56those
- 1:57deals,
- 1:58then
- 1:58third,
- 1:59I
- 1:59still
- 2:00can't
- 2:00believe
- 2:00that
- 2:00mobile
- 2:01is
- 2:01only
- 2:0150%
- 2:02of
- 2:02purchases.
- 2:03I
- 2:03mean,
- 2:03that
- 2:04still
- 2:04tells
- 2:04me
- 2:05that
- 2:05there's
- 2:05a
- 2:05ton
- 2:06of
- 2:06room
- 2:06to
- 2:06go
- 2:06on
- 2:06our
- 2:06mobile
- 2:07devices
- 2:07here
- 2:07over
- 2:07the
- 2:08next
- 2:08few
- 2:08years.
- 2:08Like
- 2:0855%,
- 2:0945%
- 2:10still
- 2:10happening
- 2:11away
- 2:11from
- 2:11a
- 2:11mobile
- 2:11device.
- 2:12I
- 2:12mean,
- 2:12it's
- 2:12just
- 2:12like
- 2:12wow.
- 2:13Okay.
- 2:13And
- 2:14then
- 2:14last
- 2:14but
- 2:14not
- 2:15least,
- 2:15and
- 2:15I
- 2:16think
- 2:16I
- 2:16might
- 2:16surprise
- 2:16people
- 2:17here,
- 2:17and
- 2:17I
- 2:18think
- 2:18I
- 2:18might
- 2:18even
- 2:18surprise
- 2:19you
- 2:19a
- 2:19little
- 2:19bit.
- 2:20I
- 2:20thought
- 2:20the
- 2:20growth
- 2:21in
- 2:21AI
- 2:21influenced
- 2:22shopping
- 2:23would
- 2:23be
- 2:23higher,
- 2:24800%
- 2:26in
- 2:26basically
- 2:27what
- 2:27is
- 2:27year
- 2:27two
- 2:27to
- 2:28me
- 2:28seems
- 2:29really
- 2:29low.
- 2:30And
- 2:30to
- 2:31prove
- 2:31that
- 2:31out,
- 2:32I
- 2:32looked
- 2:32at
- 2:32some
- 2:33comparables
- 2:33and
- 2:33I
- 2:34thought
- 2:34this
- 2:34was
- 2:34interesting.
- 2:35So
- 2:35you
- 2:35mentioned
- 2:35BNPL
- 2:36in
- 2:36your
- 2:36opening.
- 2:37So
- 2:37I
- 2:38look
- 2:38back
- 2:38at
- 2:38a,
- 2:38I
- 2:38look
- 2:39back
- 2:39at
- 2:39a
- 2:39CFBP
- 2:40report,
- 2:41PB
- 2:42report,
- 2:42CFPB
- 2:43report,
- 2:43I
- 2:43should
- 2:43say.
- 2:44And
- 2:44they
- 2:44looked
- 2:45at
- 2:45the
- 2:45amount
- 2:45of
- 2:45loans
- 2:46that
- 2:46originated
- 2:46via
- 2:47BMPL
- 2:47versus
- 2:48from
- 2:482019
- 2:49to
- 2:492021,
- 2:51and
- 2:51they
- 2:51saw
- 2:51a
- 2:51970%
- 2:53increase
- 2:53over
- 2:54those
- 2:54three,
- 2:54over
- 2:55those
- 2:55years.
- 2:56So,
- 2:56like,
- 2:56I
- 2:56just
- 2:57feel
- 2:57like,
- 2:57I
- 2:58feel
- 2:58like
- 2:58based
- 2:59on
- 2:59where
- 2:59agent
- 3:00AI
- 3:00is,
- 3:01an
- 3:01AI
- 3:01is
- 3:01in
- 3:01general
- 3:02and
- 3:02where
- 3:02it
- 3:02should
- 3:02be
- 3:03going,
- 3:03it
- 3:04feels
- 3:04like
- 3:04it
- 3:04should
- 3:04be
- 3:05moving
- 3:05faster.
- 3:06Like,
- 3:06it
- 3:06just
- 3:06feels
- 3:07like
- 3:07it
- 3:07should
- 3:07be
- 3:07moving
- 3:08faster
- 3:08to
- 3:08me.
- 3:08So
- 3:09makes
- 3:09me
- 3:09wonder
- 3:09if
- 3:09we
- 3:10need
- 3:10to
- 3:10start
- 3:10slowing
- 3:11our
- 3:11role
- 3:12on
- 3:12shopping
- 3:13these
- 3:13platforms.
- 3:14And
- 3:14as
- 3:14I
- 3:14said
- 3:15last
- 3:15week
- 3:16as
- 3:16well,
- 3:16like,
- 3:17maybe
- 3:17we
- 3:17need
- 3:17to
- 3:17be
- 3:17a
- 3:18little
- 3:18more
- 3:18thoughtful
- 3:18and
- 3:18pragmatic
- 3:19and
- 3:20view
- 3:20these
- 3:20kind
- 3:21of
- 3:21engines
- 3:21as
- 3:21search
- 3:22amplifiers
- 3:22first
- 3:23and
- 3:23foremost,
- 3:23versus
- 3:24like
- 3:24connecting
- 3:25our
- 3:25business
- 3:25and
- 3:26all
- 3:26our
- 3:26apps
- 3:26to
- 3:27them,
- 3:27as
- 3:27we
- 3:27discussed
- 3:28last
- 3:28week.
- 3:28That's
- 3:28kind
- 3:28of
- 3:29my,
- 3:29that's
- 3:29kind
- 3:29of
- 3:30my
- 3:30takeaway
- 3:30here
- 3:30from
- 3:30Black
- 3:31Friday.
- 3:32I
- 3:32think
- 3:33it
- 3:33makes
- 3:33sense
- 3:33to
- 3:33be
- 3:33thoughtful
- 3:34and
- 3:34pragmatic.
- 3:35But
- 3:35I
- 3:35mean,
- 3:36I
- 3:36think
- 3:36the
- 3:36biggest
- 3:37headline
- 3:37for
- 3:38me
- 3:38was
- 3:38that
- 3:39AI
- 3:39agents
- 3:40were
- 3:40involved
- 3:40in
- 3:4025%
- 3:41of
- 3:42purchases.
- 3:4225%.
- 3:43That
- 3:43means
- 3:44like
- 3:44one
- 3:44in
- 3:44four
- 3:45people
- 3:45as
- 3:45they're
- 3:46shopping,
- 3:46whether
- 3:46they're
- 3:47on
- 3:47their
- 3:47desktop,
- 3:47on
- 3:47their
- 3:48mobile,
- 3:48like
- 3:48they
- 3:48were
- 3:49using
- 3:49an
- 3:49agent
- 3:50in
- 3:50some
- 3:50way,
- 3:50shape
- 3:51or
- 3:51form.
- 3:51And
- 3:52I
- 3:52think
- 3:52that
- 3:52shows
- 3:53tremendous
- 3:53room
- 3:54to
- 3:54grow.
- 3:54I
- 3:54mean,
- 3:54I
- 3:55looked
- 3:55back,
- 3:55I
- 3:55was
- 3:56curious
- 3:56because
- 3:56in
- 3:57my
- 3:57mind
- 3:57it's
- 3:57really,
- 3:58this
- 3:58is
- 3:58like
- 3:58e
- 3:58commerce
- 3:59shopping
- 3:59to
- 3:59me.
- 4:00Like,
- 4:00how
- 4:00do
- 4:00we
- 4:01start
- 4:01to
- 4:01see
- 4:01E
- 4:01commerce
- 4:02develop
- 4:02e
- 4:02commerce
- 4:03shopping?
- 4:03When
- 4:03it
- 4:04started
- 4:04back
- 4:04in
- 4:041998,
- 4:05that
- 4:05was
- 4:05like
- 4:06the
- 4:06first
- 4:06big
- 4:06year
- 4:07that
- 4:07e
- 4:07commerce
- 4:08shopping
- 4:08had
- 4:09for
- 4:09Black
- 4:10Friday
- 4:10for
- 4:10holiday
- 4:11sales.
- 4:11They
- 4:12only
- 4:12saw
- 4:12a
- 4:12doubling
- 4:13in
- 4:13the
- 4:14amount
- 4:14of
- 4:14e
- 4:14Commerce
- 4:15shopping
- 4:15from
- 4:151998
- 4:16to
- 4:161999.
- 4:17That
- 4:18was
- 4:18all
- 4:18that
- 4:18they
- 4:18saw.
- 4:18And
- 4:19I
- 4:19think
- 4:19that
- 4:19we
- 4:20still
- 4:20can't
- 4:20even
- 4:21check
- 4:21out
- 4:21in
- 4:21these
- 4:22platforms
- 4:22yet.
- 4:22So
- 4:23I
- 4:23would
- 4:23say,
- 4:23like,
- 4:24what
- 4:24we
- 4:24really
- 4:25should
- 4:25be
- 4:25looking
- 4:25at
- 4:25is
- 4:26the
- 4:26difference
- 4:26from
- 4:27this
- 4:27year
- 4:27to
- 4:27next
- 4:28year.
- 4:28I
- 4:28think
- 4:28this
- 4:29was
- 4:29the
- 4:29first
- 4:29year,
- 4:29this
- 4:30was
- 4:30our
- 4:301998.
- 4:31I,
- 4:31I
- 4:31think
- 4:31what
- 4:32we
- 4:32should
- 4:32be
- 4:32looking
- 4:32at
- 4:32is
- 4:32what
- 4:33we
- 4:33see
- 4:33in
- 4:34next
- 4:34year's
- 4:35growth.
- 4:35Once
- 4:35you
- 4:35can
- 4:35start
- 4:36transacting.
- 4:37Once
- 4:37ads
- 4:38are
- 4:38starting
- 4:38to
- 4:38be
- 4:39placed
- 4:39in
- 4:39here,
- 4:39special
- 4:40offers
- 4:40are
- 4:40starting
- 4:41to
- 4:41be
- 4:41placed
- 4:41in
- 4:41here.
- 4:42Because
- 4:42the
- 4:42number
- 4:43one
- 4:43thing
- 4:43that
- 4:43this
- 4:44services
- 4:44and
- 4:45why
- 4:45I
- 4:45think
- 4:45so
- 4:46even
- 4:4625%
- 4:47of
- 4:47people
- 4:47were
- 4:47using
- 4:48this
- 4:48is
- 4:48that
- 4:48it
- 4:49gives
- 4:49you
- 4:49price
- 4:50transparency.
- 4:51You
- 4:51can
- 4:51very
- 4:51quickly
- 4:52look
- 4:53at,
- 4:53I
- 4:53want,
- 4:53I
- 4:54know
- 4:54I
- 4:54want
- 4:54to
- 4:54buy
- 4:55this
- 4:55toy
- 4:56for
- 4:56my
- 4:56kid
- 4:56or
- 4:57this
- 4:57gaming
- 4:57system.
- 4:58Here's
- 4:59all
- 4:59the
- 4:59places
- 4:59that
- 4:59it
- 5:00is
- 5:00here.
- 5:00Like
- 5:01we've
- 5:01never
- 5:01been
- 5:01able
- 5:02to
- 5:02do
- 5:02that
- 5:02independently
- 5:03outside
- 5:04of
- 5:04a
- 5:04retailer's
- 5:05website
- 5:05before
- 5:06as
- 5:06a
- 5:06consumer.
- 5:07And
- 5:07so
- 5:07I
- 5:07think
- 5:07that
- 5:08to
- 5:08me
- 5:08is
- 5:08where
- 5:09the
- 5:09real
- 5:09growth
- 5:09opportunity
- 5:10is
- 5:10going
- 5:10to
- 5:10be.
- 5:11So
- 5:11I'll
- 5:11hold
- 5:12my
- 5:12judgment
- 5:12on
- 5:12that.
- 5:13But
- 5:13that
- 5:13was
- 5:13the
- 5:13stat
- 5:13that
- 5:14really
- 5:14stood
- 5:14out
- 5:14to
- 5:14me
- 5:15was
- 5:15that
- 5:15the
- 5:15agents
- 5:16were
- 5:16already
- 5:16involved
- 5:16in
- 5:1725%
- 5:17and
- 5:18where
- 5:18is
- 5:18that
- 5:18going
- 5:18to
- 5:18go
- 5:19next
- 5:19year?
- 5:20Yeah,
- 5:20and
- 5:20I,
- 5:21I
- 5:21question
- 5:21how
- 5:21they're
- 5:22using
- 5:22agents
- 5:22in
- 5:23the
- 5:23definition
- 5:23of
- 5:23that
- 5:24too.
- 5:24But
- 5:24you
- 5:25know,
- 5:25without
- 5:25knowing
- 5:25for
- 5:25sure,
- 5:26it's
- 5:26always
- 5:26tricky
- 5:26but,
- 5:27but
- 5:27you
- 5:27know,
- 5:27at
- 5:27the
- 5:27end
- 5:28of
- 5:28the
- 5:28day
- 5:28too,
- 5:28like
- 5:28I'd
- 5:29say
- 5:29like
- 5:29most,
- 5:30most
- 5:30e
- 5:30commerce
- 5:31happens
- 5:31via
- 5:31search
- 5:32platform
- 5:32anyway.
- 5:33So
- 5:33is
- 5:34that
- 5:34why
- 5:34we're
- 5:34seeing
- 5:34that
- 5:35is
- 5:35the
- 5:35question
- 5:35I
- 5:35would
- 5:35ask.