Episode 499 The Leadership Strategy Behind Top 10% Patient Satisfaction with Tracey Carson
Great hospital results rarely come from a single initiative. They come from leaders who get clear about what matters, align their teams around those priorities, and then have the discipline to follow through consistently.
In this episode of The Lead Up Podcast, Mike Harbour sits down with Tracey Carson, CNO at UNC Health Johnston, for a practical conversation about the leadership practices behind strong patient experience, employee retention, accountability, and organizational performance.
Tracey and her team have moved patient satisfaction into the top 10th percentile nationally, earned…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.