Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How One Hospital Cut Readmissions 30 Percent With a Single Call
In this episode of The Operator's Manual, Lucas and Luna dig into a surprisingly simple intervention that slashed hospital readmission rates by 30 percent: a single follow-up phone call within 48 hours of discharge. They trace how one hospital system turned a routine check-in into a structured protocol, what the call actually asks, and why the timing matters more than the script. They also explore the economics—how a few minutes of nurse time saves millions in penalties and bed costs—and the broader lesson for any operation: sometimes the highest-leverage fix is the one you already have…
The skinny
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