Latest / Philosopheasy Podcast
Costly Grace: A Toolkit for Telling a Real Apology From a Press Release
Listen first. This week’s episode, above, tells the whole story. This page is the companion.
A different kitchen
Imran has lived with the mould in his bedroom wall for two winters. He has sent photographs, and he has kept a folder of reply emails that begin with the word “unfortunately.”
Today a card arrives from the housing association. Inside is a printed apology, a signature that looks scanned, and a voucher for a high street shop. The note says they value him as a resident.
He props the card on the windowsill, where the damp patch is just visible beside it. He feels he should be pleased…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.