Latest / The Indie Hacker Podcast with Fexingo: Solo Developers, SaaS Side Projects, and Independent Tech
How a Solo Dev Hit 10K MRR With a Painful Refund Policy
Most founders dread refunds. But one solo developer built a SaaS product with a no-questions-asked, full-refund-at-any-time policy—and it became his secret weapon. Lucas and Luna break down the counterintuitive economics of a generous refund policy, why it actually reduced churn, and how it built trust with skeptical B2B buyers. They walk through the numbers: refund rates stayed under 5%, customer lifetime value went up, and the product quickly hit $10K MRR. Plus, they discuss when this strategy works and when it could backfire. If you're bootstrapping a SaaS and hate the idea of refunds…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.