Why AI still needs a human in the loop
In this gear change episode of Drivetime, Jacqui continues her conversation with Siddharth Kashyap, Consulting Partner at Tata Consultancy Services, exploring how technology, data and empathy can reshape automotive experiences for retailers and customers.
The discussion explores how businesses can simplify customer journeys by challenging existing processes, repeatedly asking why each step is required and designing technology around the people who will use it. For Siddharth, empathy must sit at the heart of that work because the success of a solution depends on whether it makes users’ lives…
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