Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Leadership lessons from the winner of the 2022 CX Leader of the Year - Interview with Maneesha Bhusal of JD .ID
Today’s interview is with the winner of the MyCustomer 2022 CX Leader of the Year competition: Maneesha Bhusal, Director Customer Experience & Marketplace Operations at Jingdong Indonesia ( JD.ID), which is a subsidy of Jingdong (JD.com), one of the largest retailers in China.
This interview is slightly different this week as I conduct it with Clare Muscutt, Founder and CEO of Women in CX but follows the same format to the one last year where we interviewed Sri Safitri of Telkom Indonesia the winner of the 2021 CX Leader of the Year.
In the interview we discuss Maneesha’s journey to where she…
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