Continuous Business Process Improvement Driven by Large Language Models — Araujo et al. (2026)
Some of the main challenges faced by organizations when applying Continuous Business Process Improvement are data fragmentation, limited explainability, weak governance, and the isolated use of Artificial Intelligence in Business Process Management. This study initially conducts a Systematic Literature Review on the topic of business process improvement enabled by Large Language Models or Artificial Intelligence in organizations, presenting a comprehensive analysis of prevailing research trends, conceptual frameworks, and persistent limitations, identifying seventeen recurring gaps that…
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