Latest / Banking Transformed with Jim Marous
Building Deeper Relationships with Data-Driven Journeys
Today, we welcome James White, general manager of banking at Total Expert, to the Banking Transformed podcast.
In today's digital world, understanding customers and delivering personalized experiences have become critical capabilities for banks to drive growth. However, many institutions still struggle to gain a complete view of each customer and orchestrate relevant engagements across channels.
Our discussion with James White explores how banks and credit unions can leverage customer intelligence, personalize journeys, and leverage human + digital touchpoints to transform relationships and…
The skinny
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