EP 211 - Republic Product Lead on The Customer Journey in FinTech
There are different customer mindsets within FinTech, as the industry's journey sets its eyes on understanding the customer product wants. This process isn't always clear, and it might include educating customers but also sometimes just helping them navigate through the process. How can PMs create products and experiences that everyday people can relate to? Republic Product Lead Matt Hamilton shares insights into the importance of the customer journey and the future of FinTech.
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