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Expert Guidance with Larson Home Services · Ask The Experts

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  Speaker 1: Eight oh seven thirteen ten WIBA and ask the experts
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  Speaker 1: hanging out this morning with Andrew Larson. Of course, Andrew
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  Speaker 1: comes to us from Larsen Home Services the website Larsenhome
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  Speaker 1: Services dot com. That's l A R S O N
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  Speaker 1: Home Services dot Com. From gutters to roofing, the insulation
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  Speaker 1: experts from the attic up, I do believe, is what
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  Speaker 1: Andrew likes to say. Of course you can learn more
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  Speaker 1: online Larsen Home Services dot Com. Dolphin number six so
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  Speaker 1: eight five three five forty three forty three. That's five
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  Speaker 1: three five forty three forty three, right, experts from the
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  Speaker 1: attic up. That's your Uh, that's what you kind of
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  Speaker 1: kind of.
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  Speaker 2: Self proclaimed, Yes, as self proclaimed. I mean nobody like
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  Speaker 2: dubbed us that. But it is like every being of
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  Speaker 2: my soul is roofing gutters and we some say insulation
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  Speaker 2: insulations the way people look us up, but I like
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  Speaker 2: to say home performance because we truly understand the way
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  Speaker 2: you're home performs. Now. I can't fix an HVAC your
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  Speaker 2: h VAC units, I can't service them, but we have
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  Speaker 2: come into people's homes where they thought they needed more insulation,
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  Speaker 2: and upon checking, uh, temperatures coming in or out of
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  Speaker 2: the AC unit or the furnace at different times of
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  Speaker 2: the year, say hey, your furnace and your your or
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  Speaker 2: your ac is not it's not functioning properly, like we're
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  Speaker 2: not just there to come in and blowing more insulation
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  Speaker 2: and is definitely not a cure all.
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  Speaker 1: What's what's what I find amazing is uh, you mentioned
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  Speaker 1: you know, really doing that that the work is thorough.
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  Speaker 1: It's not just uh, I will throw a bunch of
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  Speaker 1: stuff at and hope for the best. It's literally thorough.
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  Speaker 1: And you talk about the experts from the attic up.
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  Speaker 1: I do a show some shows with some doctors, some
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  Speaker 1: veterinarians and others like people you know, very highly highly educated,
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  Speaker 1: very very smart. And one of the things they encounter
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  Speaker 1: oftentimes is people will think they'll either like go to
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  Speaker 1: doctor Google and think that they've got you know, they've
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  Speaker 1: they've googled the symptoms and they've diagnosed it themselves. There's
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  Speaker 1: a reason why you want to go to an expert
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  Speaker 1: to get there, to get their insight, their opinion, and
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  Speaker 1: their expertise. And that happens I know in your line
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  Speaker 1: of work as well, Andrew, there are times where people
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  Speaker 1: think it's one thing and you're kind of illustrating it there.
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  Speaker 1: Folks often thinks the problem, think the problem is one thing,
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  Speaker 1: and it turns out to be completely another. Let's talk
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  Speaker 1: a little bit about some of the stuff you've encountered
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  Speaker 1: with situations like that.
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  Speaker 2: You know, it's so funny you brought that up, because
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  Speaker 2: I was gonna be kind of my lead in was.
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  Speaker 2: I literally called my doctor before and I was like, hey, look,
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  Speaker 2: I was on web MD and he's like, stop right now,
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  Speaker 2: don't say another word or we're done. That's insulting to me.
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  Speaker 2: It's like you squearing, like what it's like, let me
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  Speaker 2: guess you've got cancer or age. I'm like, yes, anyway,
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  Speaker 2: well so yeah, So what I wanted to do is
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  Speaker 2: for brobably the next four or five, maybe six weeks
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  Speaker 2: is take specific, specific specific instances or cases with the
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  Speaker 2: customer where they called in for something that they thought
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  Speaker 2: they had wrong. And if someone calls in for something
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  Speaker 2: like that, and our appointment setters seem to kind of
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  Speaker 2: like push past that. This is why because we get
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  Speaker 2: people call in all the time and say I need
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  Speaker 2: this done or I need this done. Okay, great that
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  Speaker 2: I'll put that in the notes because usually when especially
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  Speaker 2: when it comes to we'll call it insulation work or
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  Speaker 2: I like to say home performance work, it's usually not
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  Speaker 2: the case. So we had somebody call in and they
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  Speaker 2: called it and they boil boy tongue twister specifically asked
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  Speaker 2: if we will do insulation around windows now, it's not
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  Speaker 2: a difficult thing to do. Unfortunately, sometimes we do find
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  Speaker 2: with our infrared cameras that you can very easily see
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  Speaker 2: that a window was put in, trimmed out, and either
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  Speaker 2: they stuffed some fiberglass insulation around the window, which was
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  Speaker 2: very common thirty years ago. Just take the pink stuff
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  Speaker 2: and shove it around the window. It does absolutely nothing
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  Speaker 2: besides filter air. Now we use the spray phone. We
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  Speaker 2: use a one part spray phone and you fill in
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  Speaker 2: that area and it's good. It doesn't it insulates, but
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  Speaker 2: most importantly, it air seals. It stops the air for
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  Speaker 2: moving through anyway. So this home owner said, my windows
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  Speaker 2: are super leaky. I don't think they're insulated around the window.
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  Speaker 2: No problem, move past that because we're going to come
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  Speaker 2: and check it out when we get there. So we
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  Speaker 2: get there and you know, a really good one of
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  Speaker 2: the most scientific tests that you can possibly use is
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  Speaker 2: the backside of your hand. We have a lot of
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  Speaker 2: feeling receptors on the backside of our hand, and if
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  Speaker 2: you want to feel airflow, just put the backside of
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  Speaker 2: your hand up to it. You can feel heat really well.
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  Speaker 2: You feel that air. And upon inspection, yes, there was
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  Speaker 2: some air moving through there, but it was but it
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  Speaker 2: wasn't actually through the side of the window, through the
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  Speaker 2: window itself, all right, So what's going on? Are the
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  Speaker 2: windows bad? Upon more inspection check the attic. Attic had
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  Speaker 2: a ton of insulation in it, but it was not
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  Speaker 2: air seiled, so through stack effect, we're losing a ton
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  Speaker 2: of heat in the winter. They had really adequate insulation
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  Speaker 2: for the summer to keep their ceiling from turning into
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  Speaker 2: a radiant oven, but for winter we need air ceiling.
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  Speaker 2: Then they went down in the basement and inspected, well,
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  Speaker 2: these people had had somebody come and spray foam their
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  Speaker 2: rim joys now upon. If you've listened to the show before,
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  Speaker 2: you know that that's where we take a lot of
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  Speaker 2: our air in in the winter. As that hot air
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  Speaker 2: warms or rises, that we create the warm air from
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  Speaker 2: our furnace rises, it goes through the ceiling because we
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  Speaker 2: don't have proper air ceiling that our house has to
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  Speaker 2: bring air in from somewhere, and the easiest spot is
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  Speaker 2: usually the lowest spot. It's the rim joices in the basement.
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  Speaker 2: Usually if you look up there, you'll see some of
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  Speaker 2: the pink fiberglass shoved up there. Does absolutely nothing except
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  Speaker 2: filter dust, doesn't stop the air from coming in at all.
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  Speaker 2: So they had their rim joice air sealed, but they
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  Speaker 2: had no air ceiling in the attic. Okay, I don't
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  Speaker 2: know the best way to equate that, but it's completely backwards,
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  Speaker 2: completely backwards. We can't treat one area and not treat
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  Speaker 2: in other areas. So what they did essentially by spray
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  Speaker 2: foaming those rim joices, because another contractor came over and said,
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  Speaker 2: oh no, you've got great insulation. You just need to
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  Speaker 2: spray foam your rim choices. Now I'm gonna quiz you, shan. Okay,
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  Speaker 2: where was the home bringing in the new air from.
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  Speaker 1: The basement where the where the walls meet the basement foundation.
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  Speaker 2: No, because they were already air sealed.
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  Speaker 3: Oh oh wait, I don't know the No, they were
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  Speaker 3: bringing the air in from the windows on the main level.
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  Speaker 2: So basically what happened? You failed, but you know we'll
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  Speaker 2: get you there. Yeah. Basically, so because we air sealed
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  Speaker 2: up the rim joices somebody did, your home has to
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  Speaker 2: bring in air from somewhere because through stack effect, we're
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  Speaker 2: losing all that hot air because we never treated the
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  Speaker 2: attic properly. So what it can actually do? Then, Okay,
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  Speaker 2: we're trying to seal off those rim choices in the
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  Speaker 2: basement to make our home more comfortable. We're gonna second
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  Speaker 2: suck in less cold air. But what we actually did
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  Speaker 2: was we made our home more uncomfortable because instead of
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  Speaker 2: it bringing it in from the basement, and now that
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  Speaker 2: air has a little bit of a chance to warm
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  Speaker 2: up before it gets to us on the main level. No,
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  Speaker 2: it's coming in more on the main level because the
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  Speaker 2: home has to bring air in. So what happened is
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  Speaker 2: it made perfectly fine windows feel leakier and not as good.
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  Speaker 2: So we said, here, here's what we have to do.
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  Speaker 2: We have to treat your attic. Don't replace because they
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  Speaker 2: were ready to literally replace all their windows, and we're
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  Speaker 2: talking thirty forty thousand dollars. Let us air seal your
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  Speaker 2: attic and let us know how it feels. It changed
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  Speaker 2: everything because now we're not bringing in air through those
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  Speaker 2: rim joices because they've already been air sealed in the
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  Speaker 2: wrong order. But whoever did it did a good job.
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  Speaker 2: Now we air seal the attic, so we don't stop
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  Speaker 2: stack effect, but we slow it drastically, so now the
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  Speaker 2: home is still sucking in air from different spots, but
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  Speaker 2: it's not as drastic and you can't feel it. So
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  Speaker 2: we made their home more efficient and much more comfortable,
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  Speaker 2: and they didn't have to replace windows because there was
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  Speaker 2: actually nothing wrong with their windows. So while WebMD might
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  Speaker 2: have its place, we need to come out and diagnose things. Yes,
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  Speaker 2: you know, one of my reps guy met him at
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  Speaker 2: the door yesterday and said, I need insulation, and if
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  Speaker 2: you can't do it for less than fifteen hundred dollars,
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  Speaker 2: you might as well get back in your car and leave.
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  Speaker 2: Well it's easy, though, Oh okay, we're going to leave now.
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  Speaker 2: That's unfortunate because sir, you're going to spend fifteen hundred
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  Speaker 2: dollars and it's not going to fix anything. So we
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  Speaker 2: have to do it properly because if we look, we've
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  Speaker 2: made people's windows leakier before, we've treated a basement without
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  Speaker 2: treating an attic when we were much less knowledgeable. Now
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  Speaker 2: that homeowner ended up getting more work done for free,
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  Speaker 2: because that's just our guarantee, Like we're not we did
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  Speaker 2: it wrong, We're going to take care of it. But
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  Speaker 2: we know that we have to treat everything at once.
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  Speaker 2: And you might think you need more insulation, but we
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  Speaker 2: have to come out and inspect and see what's really
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  Speaker 2: going on. We've had people think they needed a more
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  Speaker 2: insulation when they really needed a new air conditioner. Or
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  Speaker 2: we've had people say that they think they need a
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  Speaker 2: new air conditioner when really what they needed to do
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  Speaker 2: was insulate their air ducts. That we're all running through
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  Speaker 2: the attic, so different situations, different fixes for everything. And
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  Speaker 2: we really pride ourselves on the knowledge we have when
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  Speaker 2: it comes to home performance. We train on everything we do,
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  Speaker 2: but there's nothing that we have to be as expert
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  Speaker 2: on as home performance work. The way your home heats,
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  Speaker 2: cools and breathes.
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  Speaker 1: What I think, and I think an aspect of what
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  Speaker 1: you guys do at Larsenom Services that I don't think
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  Speaker 1: we've talked enough about but it does come up in
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  Speaker 1: conversation is I sometimes feel like the folks they work
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  Speaker 1: with you and work for you at Larstom Services. They're
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  Speaker 1: lucky because they get to solve problems. They get to
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  Speaker 1: see a puzzle and they get to really fix that stuff.
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  Speaker 1: But that's not just done by happenstance. That's not just
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  Speaker 1: done through luck. It's done through training, through education, through experience.
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  Speaker 1: And that's the great thing when we talk with Andrew
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  Speaker 1: Larson from larst Home Services. They've got the hours, they've
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  Speaker 1: got the classroom hours, they've got the field hours, they've
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  Speaker 1: got the understanding of your home. It's performance. They know
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  Speaker 1: how to do the things right, whether it's gutters, roofing,
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  Speaker 1: or making sure that your house is sealed up properly.
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  Speaker 1: Larsenome Services are the folks to do that. Have them
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  Speaker 1: come out today, take a look at your home, see
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  Speaker 1: how it's performing. Again, when we were getting into these colder,
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  Speaker 1: colder days, you definitely want to make sure you're keeping
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  Speaker 1: that that hot air, that heat that you've paid to heat,
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  Speaker 1: keeping it in the house. Larsome Services there for you'll
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  Speaker 1: get to pay up phone, give a call, make that
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  Speaker 1: appointment today. Six o eight five three five forty three
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  Speaker 1: forty three. That's five three five four three four three
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  Speaker 1: Learn more online Larsen Home Services dot com. That's l
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  Speaker 1: A R s o N Home Services dot com. Andrew,
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  Speaker 1: thank goodness this wasn't the mid term, because otherwise we'd
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  Speaker 1: be in trouble.
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  Speaker 2: What you know, next time you'll pass, I will.
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  Speaker 1: I will studying up for sure. Andrew, thank you so
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  Speaker 1: much for joining us this morning, enjoying this beautiful day.
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  Speaker 2: I will see you.
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  Speaker 1: Kevin Ham comes your way next right here at thirteen
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  Speaker 1: ten wiby eight