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The promise of generative AI in customer care and the challenges ahead - Interview with Ryan McDonald, Chief Scientist at ASAPP
Today’s interview is with Ryan McDonald, Chief Scientist at ASAPP. Ryan joins me today to talk about his experience over the last 20 years in the language technology space (AI: NLP, ML, LLMs), recent developments in the generative AI space, the challenges that enterprises face in embracing and leveraging this technology and how ASAPP is advancing AI to augment human activity to address real-world problems for enterprises, particularly in the area of customer care.
This interview follows on from my recent interview – Well-being and the changing nature of management and leadership – Interview…
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