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How to Build Leadership Trust Quickly
Which breaks faster: trust in someone's competence or trust in their character? Shane explores Stephen Covey's framework that trust operates on two separate dimensions. Competence trust builds quickly through credentials, positions, and demonstrated capability, but character trust takes time to develop through consistent honesty and integrity. The crucial insight? While competence breaks slowly with each mistake being somewhat forgivable, character trust can shatter in a single moment. Shane shares a vulnerable story from his own leadership journey about a time he broke someone's trust and…
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