Latest / Handled It: The Supply Chain Podcast
Why Misleading Metrics Are Killing Your Operation
Not all KPIs tell the truth. In this episode of Handled It, Joe Perkins, Brent Hillabrand, and Justin sit down with Adam Flood, Executive Director of Supply Chain at Wellstar Health, to break down the metrics that feel right but lead operations in the wrong direction. From cost-per-pick and fleet utilization to fill rates and incentive pay structures, this conversation exposes how chasing the wrong numbers creates misalignment, gaming, and downstream damage to the customers you're trying to serve.
Adam brings real-world examples from healthcare supply chain — including how switching from…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.