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What If We All Listened Like Horton? | Classics with Kathryn McGarvey
What if your customers are screaming feedback at you but you can't hear them? If we listened as carefully as Horton the Elephant we might hear more clearly. Kathryn McGarvey joins me to discuss the Dr Seuss classic, Horton Hears a Who. We discuss why being truly heard is so rare + how to listen for the small, quiet insights that matter most. Plus, why the quietest signals often tell you everything + how silos stop vital feedback reaching the people who need it. Look for more Classics episodes where we take stories that definitely aren't business books + treat them as full-on business texts…
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