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How Ken Chenault Steered American Express Through 9-11 and the Financial Crisis
This episode of The CEO Diary examines Ken Chenault's leadership during two defining crises at American Express: the 9/11 attacks and the 2008 financial crisis. Lucas and Luna unpack the specific decisions Chenault made—from personally flying to Ground Zero to meet employees to refusing government bailout money during the Great Recession. They explore how Chenault maintained employee trust and customer loyalty while cutting costs and refocusing the business. The conversation highlights his emphasis on values-driven leadership, transparent communication, and long-term thinking even when…
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