Ep 1: Maximize ROI on your Tech Stack Simplify Training, Amplify Adoption
When Rich was tasked with migrating Zoom's entire company from Salesforce Classic to Salesforce Lightning during the pandemic, he faced a monumental challenge. The migration would impact nearly 90% of the company, with thousands of employees spread across the globe—all using Salesforce differently based on their roles.Traditional approaches weren't cutting it. Long-form training videos and conventional sessions were proving ineffective as the company scaled rapidly during COVID. With the pressure of being a mission-critical platform during a global crisis, Rich needed a fundamentally…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.